Northstar did a great job. They went above and beyond, with no complaints despite some bits that happened on the day which were outside of their control. We'd absolutely use them again. Overall, a ver... See more
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Review summary
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Reviews shaping this summary
So glad I chose Northstar Removals. Great experience. Massive thank you to the team (Victor, Seweryn, Lucas Dylan, Marcus, Mason and Luke) who over two days dealt with a complicated and poten... See more
Company replied
I thought the experience was pleasant and efficient from start to finish. Pre move doing a video call to show the amount of stuff to be moved was easy and turned out to be plenty. On the two days of m... See more
Company replied
I wish to especially thank Mason, Victor and Darryl for a seamless moving day. They were Professional, polite and happy at all times. Everything was transported efficiently and arrived without a sin... See more
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Company details
- #27 of 40 best companies in Removals company
- #25 of 38 best companies in Removals Service
- #42 of 56 best companies in Storage facility
Written by the company
Northstar Removals – London’s Premier Removals & Storage Specialists At Northstar Removals, we provide discreet, professional moving and storage services for discerning homeowners, executives, and businesses across in most of London’s most prestigious neighbourhoods — including Pinner, Northwood, Stanmore, Harrow on the Hill, Hampstead, St John’s Wood, Primrose Hill, Highgate, Belsize Park, Maida Vale, Mill Hill, Swiss Cottage, Kensington, Mayfair, Chelea, Knightsbridge, Ealing, Moor Park, Loudwater, Chorleywood With over 20 years of industry-leading experience, we specialise in premium domestic relocations, white-glove removals, and bespoke storage solutions tailored for high-value properties and complex moves. From penthouse apartments to heritage estates, our fully trained team is trusted by professionals, families, and including high-net-worth individuals who expect care, punctuality, and precision. Our reputation for excellence is built on: • Award-winning customer service and decades of satisfied clients • Expertise in handling fine art, antiques, luxury furniture, and pianos • Fully insured, detailed planning and discreet execution of every move • Secure storage solutions and including climate-controlled storage for high value items • Customised packing and protective wrapping for high-value belongings • International relocations with customs guidance and full export packing As verified Elite members of the National Guild of Removers & Storers, Northstar is committed to delivering a seamless, stress-free experience. Whether you're relocating within London or abroad, you can trust us to protect your assets and your time. If you value professionalism, attention to detail, and white-glove care - choose Northstar Removals of London, for a move that reflects your standards.
Contact info
Unit 1, Leeway House, Leeway Close, Hatch End, HA5 4SE, London, United Kingdom
- +44 (0)20 8868 9414
- info@northstar-removals.com
- northstar-removals.com
4.7
Excellent
62 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Unfortunate experience with Northstar
Unfortunate experience with Northstar. They forgot our TV and we had to go back and get it ourselves. We take responsibility that we should have triple checked everything but moving day is stressful and we trusted it would be done. When booking they said large items like sofas, TV and bed would be packaged by their movers but the TV was not. They reassembled our bed completely wrong and even left screws on the floor but the director now a month after the move has said he can send someone to fix it which is of no use to us as we fixed it ourselves. They also damaged our bed, mattress and TV unit and we are awaiting confirmation from the insurers. They asked for more money from us at the end despite it being within the 3 hour time slot (Paulina called to ask for more money and we have proof of this. We declined but said as a compromise we would tip the drivers which we didn’t feel comfortable doing and was not exactly voluntary but we did it just to get the job finished). We even moved most of the boxes out into the hallway for them to make it easier as we recognise the stairs are challenging and wanted to make it as smooth as possible.
I have now received an email threatening to sue me for defamation if I don’t delete this review. This review is completely truthful and honest of my experience therefore I will not be deleting it.
2 August 2025
Unprompted review
Reply from Northstar Removals
We’re sorry you feel disappointed with your move. For clarity, your removal was completed within the agreed timeframe, no extra charges were requested, and your signed job sheet on the day confirmed no damage. You also kindly rated our team as “very professional and completed all in good time” and chose to tip them.
Your concerns were referred to our insurers for independent investigation, and on 7 October 2025, Arch Insurance (UK) Ltd formally repudiated your claim, confirming that Northstar Removals was not responsible for any damage and that all goods were delivered in good condition.
Northstar Removals has proudly served customers for over 20 years with a 4.9-star average rating, and we remain committed to transparency and high professional standards.
Kind regards,
Northstar Removals
Thank you to the Northstar team
Thank you to Chris, Victor and the rest of the team They were patient, helpful, organised and extremely good at their job. I would thoroughly recommend them as they guided me through a big move with over 30 years of accumulated stuff - some useful, some not so! I would thoroughly recommend them.
1 September 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your wonderful review! We’re delighted that Chris, Victor, and the team made your big move smooth and well-organised. It’s great to know their patience and professionalism helped make the process easier after 30 years of memories and belongings. We truly appreciate your recommendation!
– The Northstar Removals Team – 🚚
Northstar are stars!!
The removal guys are excellent. They were personable, helpful & patient. They helped with some of the packing nothing was too much trouble. I wouldn’t hesitate to recommend them. Very happy customer!!”
6 August 2025
Unprompted review
Reply from Northstar Removals
Thank you for your kind words! We’re so pleased to hear our team was helpful, patient, and went the extra mile to make your move easier. We truly appreciate your recommendation and are glad you’re such a happy customer!
– The Northstar Removals Team – 🚚
Darryl & John
Darryl & John, very good service, very friendly.” They went above & beyond to ensure my house move went smoothly with as less stress as possible
They are both reliable & professional
16 August 2025
Unprompted review
Reply from Northstar Removals
Thank you for your lovely feedback! We’re delighted to hear that Darryl and John made your move smooth and stress-free. Their friendly, reliable, and professional approach is exactly what we strive for at Northstar Removals. We truly appreciate your recommendation!
– The Northstar Removals Team – 🚚
So glad I chose Northstar Removals.
So glad I chose Northstar Removals.
Great experience. Massive thank you to the team (Victor, Seweryn, Lucas Dylan, Marcus, Mason and Luke) who over two days dealt with a complicated and potentially very stressful downsizing move for myself, my children and 3 pets. Their cheerfulness, professionalism and work ethic were clear to see throughout. We had several unexpected hurdles, but the way they dealt with them really helped reduce everyone's stress levels on the day. I would strongly recommend these guys, what an amazing team. Thank you. John Wyatt, St. Albans.
1 August 2025
Unprompted review
Reply from Northstar Removals
Hi John,
Thank you so much for your fantastic review! We’re delighted to hear that Victor, Seweryn, Lucas, Dylan, Marcus, Mason, and Luke made your two-day move such a positive experience. Downsizing moves can be challenging, and it’s wonderful to know their professionalism, teamwork, and cheerful attitude helped make everything smooth for you, your family, and even your pets.
We’re so grateful for your recommendation and thrilled that Northstar Removals could support you through such an important move.
– The Northstar Removals Team – 🚚
Professional, caring, and reliable removals company proudly serving St Albans and the wider UK.
Extremely pleased at the care that was…
Extremely pleased at the care that was taken for the home move. The movers were brilliant at the job. Well done.
30 January 2025
Unprompted review
Reply from Northstar Removals
Thank you for your kind words! We’re so pleased to hear you were happy with the care and attention our team provided during your home move. Your feedback means a lot to everyone at Northstar Removals.
– The Northstar Removals Team – 🚚
Really happy with the service provided
Really happy with the service provided. The men who did the packing and moving were helpful, friendly and careful.
7 February 2025
Unprompted review
Reply from Northstar Removals
Thank you for your lovely feedback! We’re delighted to hear our team was helpful, friendly, and careful throughout your move. We’re so glad you were happy with the service provided by Northstar Removals.
– The Northstar Removals Team – 🚚
“This is my third time with Northstar!
“This is my third time with Northstar!! They are really the best, very professional, the team is very polite, helpful and do their job very genuine. Happy to work with them and will definitely going to recommend Northstar to friends. Thank you to the amazing team and for Denis & Paulina.”
21 July 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your continued trust and wonderful feedback! We’re thrilled to hear that your third experience with Northstar Removals was just as smooth and professional as before. Denis and Paulina in the office will be so pleased to hear your kind words, and the removals team will be delighted to know their genuine care and hard work made a difference once again.
We truly appreciate your loyalty and recommendation — it means the world to us!
– The Northstar Removals Team – 🚚
We truly appreciate your loyalty and recommendation — it means the world to us!
– The Northstar Removals Team – 🚚
First class movers
Darryl, Victor, Chris & Lucas went above and beyond in removing 38 years of stuff from my old address and installing it in my new house. They were cheerful, professional and hard working. I would not hesitate to recommend this company.”
18 July 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your wonderful feedback! We’re delighted to hear that Darryl, Victor, Chris, and Lucas made your move such a positive experience. After 38 years in one place, we understand how important it is to have a team you can trust — and it’s fantastic to know the Northstar Removals crew delivered with care, professionalism, and good humour.
We’ll make sure your kind words are passed on to the team — they’ll be thrilled to know they helped make your transition into your new home smooth and stress-free.
Thanks again for recommending Northstar Removals — we’re proud to be known as first-class movers providing reliable, friendly removals services across the UK.
– The Northstar Team – 🚛
Professional, caring, and dependable removals company for local and nationwide moves.
Great Teamwork from Northstar
The whole team at Northstar brought professionalism and friendliness to my house move. From the first contact from Denis,through to the back office team who were always available and responsive. The stars of the show were the on the day team who exemplified great teamwork and their experience showed in the care they took in packing and moving my goods into storage and then into new house
6 February 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that your experience with Northstar Removals was smooth from start to finish. Denis and our office team will be so pleased to know their communication and support made things easier, and the moving crew will be thrilled that their professionalism and teamwork stood out on the day.
We truly appreciate your trust and are glad we could make your move — from packing to storage and into your new home — a stress-free experience.
– The Northstar Removals Team – 🚚
Excellent service from start to finish!
Excellent service from start to finish, we were impressed by Northstar throughout the experience and they made moving day go very smoothly. I would highly recommend them!
12 June 2025
Unprompted review
Reply from Northstar Removals
Excellent service from start to finish, we were impressed by Northstar throughout the experience and they made moving day go very smoothly. I would highly recommend them!
An experienced and caring company - highly recommended!
My wife and I wanted a service that understood that we were moving our life of 16 years and that as busy professionals we would not be able to be as hands on as we would have liked. From the first phone call after our enquiry everything was professional and courteous. The home-visit (far better than a zoom call offered elsewhere) meant that we could talk through our property and where extra care was needed.
The quote was competitive and covered various versions of removal. We opted for them to pack/disassemble/deliver/reassemble. We were blown away once the moving process started.
They came for a pre-packing day and worked tirelessly and did most of the property and then on the moving day they sent an even larger team who were wonderful and funny at the same time. They double checked all special items, clarified any point and move everything with precision.
At the other end they put boxes in rooms as needed, reassembled furniture and kept everything clean and tidy even after the rain started pouring down mid-move.
I can't thank them enough for their work.
3 June 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re truly grateful for your trust in Northstar Removals during such an important move. It means a lot to know that our team’s care, communication, and attention to detail made your relocation smooth and stress-free.
We’re especially pleased that our in-person survey, professional packing service, and full disassembly and reassembly option helped make your move easier. Our goal has always been to combine efficiency with empathy — treating every move as personally as our customers do.
We’ll be sure to share your kind words with the entire team who worked so hard to deliver the service you deserved. Thank you again for recommending Northstar Removals — we wish you every happiness in your new home!
– The Northstar Team – 🚚
Experienced, caring, and professional removal company offering full packing and moving services across the UK.
Excellent Service from all the team
I wish to especially thank Mason, Victor and Darryl for a seamless moving day. They were Professional, polite and happy at all times. Everything was transported efficiently and arrived without a single scratch or any damages. They built my new bed from flat pack, which I have to say is an extra service that Northstar offer, that for me was invaluable. I will without a doubt be using them again for my next move.
3 February 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your wonderful review! We’re delighted to hear that Mason, Victor, and Darryl made your move seamless with their professionalism, positivity, and attention to detail. It’s great to know that our flat-pack furniture assembly service added extra value and made your moving day even easier.
We truly appreciate your kind words and look forward to helping you again on your next move!
– The Northstar Removals Team – 🚚
Northstar Removals are outstanding
Northstar Removals are outstanding. At every stage, from initial contact, survey, quotation, liaison, preparation, packing and removal of our belongings into secure storage they were courteous, considerate and attentive. Pricing is transparent and competitive. Nothing was too much trouble and the removal process was fuss-free and highly professional. We were well pleased and would highly recommend without hesitation.
19 June 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your outstanding review! We’re thrilled to hear that every stage of your experience with Northstar Removals — from the initial contact and survey through to packing and secure storage — was smooth, professional, and stress-free.
Our team takes great pride in offering courteous, careful, and transparent moving services, so it’s wonderful to know this came through in your move. We truly appreciate your recommendation and kind words!
– The Northstar Removals Team – 🚚
North Star - 5 star plus
Denis should be very proud of his company. We moved a long distance from London to the Newcastle area over a 3 day period. All the staff were very professional and nothing was too much trouble for them. They made a difficult move run smoothly, from pre-arranging and booking prior to the move, packing, loading and delivering, the service we received was outstanding.
If it was possible we would rate them 5 star plus
Well done Denis on having a superb team all round.
27 March 2025
Unprompted review
Reply from Northstar Removals
Thank you so much for your amazing 5-star-plus review! We’re delighted to hear that your long-distance move from London to the Newcastle area went smoothly and that our team made the whole process stress-free from start to finish.
Denis and everyone here at Northstar Removals are incredibly proud of the crew for their professionalism, care, and dedication throughout your three-day move. Your kind words and recognition mean the world to us!
– The Northstar Removals Team – 🚚
Trusted long-distance removals specialists providing professional, reliable service across the UK.
Outstanding Service Every Time!
Outstanding Service Every Time!
We’ve been using NorthStar Removals for years, and they never fail to impress. Their team is not only highly professional but also kind, reliable, and genuinely trustworthy. Moving can be stressful, but they make the entire process seamless and efficient. Their attention to detail and care for our belongings is exceptional, and we’ve always felt in safe hands with them.
If you’re looking for a moving company that consistently goes above and beyond, I can’t recommend NorthStar Removals enough. They’ve earned our loyalty through their excellent service and commitment to customer satisfaction!
16 December 2024
Unprompted review
Reply from Northstar Removals
Thank you so much for your incredible review and continued trust in Northstar Removals! We’re thrilled to hear that our team has consistently delivered professional, reliable, and caring service that makes every move smooth and stress-free.
As a proud London-based removals company, it means a lot to know that our attention to detail and genuine care continue to make a difference for returning customers like you. Your loyalty and kind recommendation truly mean the world to us.
– The Northstar Removals Team – 🚚
Northstar Removals – trusted London movers providing professional, efficient, and stress-free relocation services across the UK.
Professional level services at accessible prices.
Moved house with Northstar less then one year ago, I was impressed with their speed and accuracy, all crew was extremely well organized, precise and cheerful. They carefully packed, dismantle, load and deliver all our belongings treating our stuff better then we could ever do.All furniture seems better then before, not even a cip or a scratch on our stuff. Really professionals, perfect stress free service, totally recommended. Thank you.
15 November 2019
Unprompted review
Reply from Northstar Removals
Thank you so much for your wonderful review. We’re delighted to hear that your experience with Northstar Removals was smooth, well organised, and completely stress-free. It’s lovely to know the team’s professionalism, care, and cheerful attitude made such a difference, and that everything arrived safely and in perfect condition.
As a London-based removals company, we take great pride in providing professional, reliable, and affordable moving services that make every relocation simple and worry-free. It means a great deal to us that you’d recommend Northstar Removals so highly.
– The Northstar Removals Team – 🚚
Northstar Removals – trusted London movers offering careful, efficient, and stress-free home and office relocations across the UK.
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