NorthStar Home Reviews 

TRICKY COMPANY. CANNOT TRUST. MUST READ ENTIRE CONTRACT BEFORE AGREEING.
When I first acquired the Northstar system, I was approached by young men canvassing my neighborhood. At that time, I really was not interested in one because I knew that I would not be at that address for long. The salesmen assured me that it was for one year, and unfortunately I signed up to help the salesmen out. Of which, I now look back and see that these people were just pawns in Northstar’s scheme to rope customers in and thru trickery keep them in their system as paying customers.
I did have to move out of my address after one year as I suspected. Upon contacting Northstar to cancel my subscription, I was informed that it was for a three (3) year contract. I was surprised and quite disappointed to find that out. Anyway, I went ahead and honored the three year contract. Well, I knew my contract expired in 2021 so I contacted the company and had my end-of-contract date confirmed that it was indeed in May 2021. Keep in mind I was never informed that I had to cancel in writing 60 days before the end of contract to be released.
The beginning of April I started to contact Northstar to find out my cancellation date. I really didn’t want to cancel, per se, because I knew my circumstances were about to change and I wanted to weigh my options. My wish was to be granted a month to month contract until my living situation was solid and I would be able to determine my needs for the system. During the week of 4/12/2021, I started calling Northstar to obtain this information. Sometimes I would call two to three times a day and was told that the office that handles this was busy and would call me back. I never received a call back. On 4/15/2021, I called twice in the morning. When I did not receive a call back, I called again and asked to speak to a supervisor. Upon my request, I was immediately put in contact with an account representative named Caden. It was during this call that he said that I missed the 60 day cancellation policy and I was automatically put into another 18 month contract that could not be broken. I was exacerbated when I heard this information. Why wasn’t I informed of this when I had inquired earlier. Again, I was told “It’s in the contract.” Your 60-day request, in my opinion, is completely ridiculous. No reputable company would ask that. Caden emphatically stayed with this and would not budge. This is when I realized that this is your company’s policy which I think is nothing but a con.
Every contact that I had with your company left me feeling stupid for believing the original salespeople and not reading all of the fine print of the contract. But to be real, what layperson really reads entire contracts. I now realize that this is necessary for some businesses that are not scrupulous, and you find yourself jammed up with them and the company trying to keep customers against their will. This says to me that this type of company must not be a reputable one if it has to go to these measures to keep business. Northstar’s customer service is wicked and is in need of training in honesty and integrity to the public.

I agree with R. Leytham! In order to cancel, I have to pay out my contract even after we lost our house to hurricane Harvey. They have no consideration for ANY of their customers...probably because they have been sued by ADT & other security companies. They claimed they were affiliated with ADT. DO NOT SIGN A CONTRACT WITH THESE VULTURES!! They don't even deserve 1 star!

Horrible company, they lie cheat and steal. Getting out of contract after paying for five years has been a nightmare. My equipment doesn't work! They are like trying to get rid of a bad std, they just won't go away! NEVER USE this company and by all means never sign into a contract with them they are as crooked as a three dollar bill!

I will never refer someone to Northstar! This has been a terrible experience for me. They’re the worst of the worst of security companies. Someone broke into my car in my driveway, and the deficient cameras they provided me didn’t detect any movement. My equipment has not been working properly for the last 5 months and I can’t get a technician out to my house to fix the problem. I always get the run around when I call them about any problem beside billing. The only department that will take calls is the Billing Department! I HATE NORTHSTAR!!!

*UPDATE BELOW
Predatory and unlawful business practices! This company will take advantage of you. Actual "security" performance is bad as well. But my main complaint is the automatic 18 month extension of your contract after your original 60 month contract is up. No warning. Northstars defense is that it's written into the original contract. However, I called last year to inquire on the expiration date and was told I needed to wait another 5 months but was never told that, at the time of expiration, I would need to submit a letter saying I wanted to close my account. Again, they contend that they weren't required to disclose that info. Seriously! Then they recently sent me a package with what looks the be a motherboard to update the system ( I'm just guessing here) with no instruction on what to do with it. I have called Northstar to ask what it's for, whether it automatically commits me to an extra contract (as noted in other complaints) or if I have to pay for it. They couldn't tell me if there was a charge or an extension on my contract so I sent it back. What this company is doing is collecting as much revenue as they can before they either get hit with a class action lawsuit and/or go out of business, whichever happens first. Buyer beware!
*Update as of 3/25/21 - I filed a complaint with the Better Business Bureau (BBB) and they contacted the company. They have agreed to cancel my contract without penaltys or fees.

Worst alarm company ever. Equipment does not work as described, customer service is terrible. Only department that works well is the billing department!

If you like paying for terrible customer service and a security system that doesn’t work you’re in the right place. We’ve been under contract with Northstar since July 2020. During this time our security system may have worked properly for a month or two. We’ve spent several hours on the phone with customer service trying to fix the issue. Our front and back door sensors show that the doors are open when they are closed. So I’m paying for a security system that doesn’t actually arm my house. After many hours on the phone, we finally got them to agree to send someone out to fix our system. Guess what? No one showed up. Crazy. We called to reschedule for the next day. Guess what happened? If you guessed they didn’t show, you’d be correct. So if you want a security company that actually does what they are supposed to I recommend saving yourself the trouble and going somewhere else.

This company is nothing but a scam. They took over a company that I had for over 10 years. The

A TOTAL SCAM

The Sales person who contacted me said Northstar had taken over the company that I had for approx. 10 years. They used all of the equipment that had already been installed, with the control box and 2 keyfobs. This was on 6/7/2018. They never left me a copy of the contract, only that the Bill would be $49.99 a month. I put this on easy withdrawal from my Bank. On Dec. 17, 2020, I sold the house @ 11049 W. Florida Ave., Sun City, AZ 85351, and moved to an assisted living facility. I contacted Northstar and was told that I had entered into a 5Year contract and would have to pay the amount due if the current buyer would not take over the contract. I never received a copy of the contract until January 4, 2021, when they sent me a copy thru e-mail. The copy I received was not signed by me and the Initials were not mine. They continue to collect from my Bank ($49.99) It is nothing but a scam. I previously wrote to the BBB in Georgia with this info and the company in Georgia said they are not the same company and would "never have a customer sign a contract over the phone". They further said " they would always let a customer have a copy of a contract with their signature". I would too.

Horrible experience. After 4 yrs equipment was out of date and non working. No help from co to repair or replace, was told there was no tech in my area. Went with a new co but was held to the 5 yr contract that I "agreed" to, yet they wouldn't furnish or repair the equipment they "agreed" to provide

Horrible company...these are the words I like to start off with ..I sold my house the previous buyer was supposed to call and setup but once they read the reviews they wanted nothing to do with NorthStar now I'm stuck on getting billed no longer have the equipment.all they want me to do is sign another 5 yr contract .no help at all.also through the 2yrs of having the service non stop problems with the equipment.avoid avoid this company

Same boat as everyone else...paid for 5 years paid it off finally. Called in September 2 mths before my contract was up told them I'm moving and want to cancel. No one said anything to me about sending it in writing. Come November I think I'm all done. Try and get a hold of someone to cancel and all they'll do is try and upsell me new equipment. I tell them everytime nope just want to cancel. It's now January and they are still trying to bill me. Finally got to speak to someone today to ask why I'm still being billed. He tells me well you didn't send in writing you wanted to cancel so you're now renewed for 18 more mths...wth how shady can you get!!

Northstar Alarm Services is not a reputable company that cares anything about the customer. Their only desire is to claim as much money from the homeowner as possible. I paid faithfully for 3 years until the end of my contract term as agreed. When I called in to cancel services, I was informed at that time that I was required to provide written notice 60 days in advance of the contract end date. The kicker, since my contract had "Auto Renewed" 15 days earlier - I am now required to pay for 18 more months. This is clearly and simply a deceitful contracting practice to milk money out of every homeowner they can sucker into signing. Such an important clause you would think would be communicated at the time of purchase, but never was. And I am sure if you dig around in the fine print you'll find it buried somewhere. The point is, any company that would employ the practice is less than moral and only after your money.

I am in the same boat as everyone else. I called to cancel my 5yr contract 6mths before it was over. I was told it wasn't over till Devember. So I called today thinking it was over and wanted to verify because I called and canceled it 6mths ago, only for the man (not nice at all) says you have been renewed because you didn't send it in writing 60 days before the contact was over. 😭😭😭😭

Our installation was very sloppy and looked horrible.
We have only had it for 4 months and it will not connect to my phone. The device has ran out of space and there is no way to delete all, you have to delete one by one. The camera starts recording for any motion, like a leaf falls down and it starts recording. The shatter alerts are constantly going of just by closing our closet or my children jumping. I wish we would have just gotten this stuff on our own. Now we are paying $80 per month for something that doesn't work properly.

This company uses extremely deceptive practices to lock you into contract after contract. They will tell you there is a required equipment upgrade that you must agree to, that extends your contract 36 months. They will require written notice months ahead of when the contract ends and then lie to you about when they need it by. The only way out of the contracts they have tricked yo into is to pay them in full up front. We have paid nearly a year for service on a house we no longer live in, that no one is using, and now they say we must pay 18 months more. RUN from this company.

Complete garbage! Their equipment DOES NOT DO WHAT ITS SUPPOSED TO DO . Then when you do call in to get assistance they #1 try to walk you through how to dissemble and build the equipment back up , #2 charge you a service fee of $90 to have someone come out and fix the broken crap . Why the hell do I have to pay for service that I’m not able to use , please make it make sense. They gave me service day and time , insisted that someone over 18 years of age be there . Which is fine and understandable. They tell me that my service slot in between 12pm and 2pm. I take off work to be present for this . And the damn technician doesn’t show up until AFTER 6pm . That being the case I could have definitely kept my ass at work. Now they have the nerves to want to later charge me a service fee for one the late service and two the problem still hasn’t been fixed . I explained that I’m not against paying the service fee but don’t feel I should have to after one having to miss out on work/ money and two I still can’t use the service that I pay monthly for . Robert , the supervisor over the technical support department says hey I’ll credit your account $30!!! Ummm $30 doesn’t help with the funds I lost having to leave work and miss out on 6 hours of work to be present for an appointment that was not met ! I’m overly disgusted with this company . They are truly a scam and I hate that I didn’t check the reviews before getting locked into this 5 year contract. It saddens me that my complaint is consistent and the same as majority of their customers . They are welcomed to send that $90 past due service payment to collections. The moment it hits my credit I will be taking them to court . I hope that their calls are indeed monitored and recorded as they state . Horrible horrible company !! I knew I should have stayed with ADT !!! Ugh

I joined this nightmare alarm system company that has been nothing but defaulted equipment that has not work as they claimed it would & their lack of customer service is the worst I have dealt with. I would advise anyone who is considering it to walk or run away from it because if u want to deal with their poor service & be stuck in a 5 year contract that they tell you is for paying off that crappy equipment that doesn't work the way it should but it's all yours after 5 long years of sorry excuses they give you each time you report it.

I signed up 5 yrs ago after 15 months the camera went out, I called and they sent me some cables to bring it up todate. It never worked. I called several other times and it still doesn't work I called on several things but in August I called to see when My contract would expire. The woman told me in November. I told her that I wanted to cancel and that was all that was said. I put Cancel down on my Calendar in Nov to cancell, I called them on Nov 3 and told them I was going to cancel They said ok, and then sent me a bill for $777 as a cancel fee. It was at this time that I found out about auto Renewal I was PO'd royally. It was for 18 months. I asked how and they told me I would have had to send in a form 60 days ahead of time then it would have cancelled. I asked if I would have owned the equipment at that time as was told YES. Now they are saying that the monthly charge is the same as the old contract so I will be paying for equipment that has been paid off, and I am not willing to do that. They say that they do not give you two fees a month one for service and one for equipment, it is all one fee, so the age of the equipment is not taken into consideration. Free if I cancelled right and still pay on it if I am auto renewed. ????? Doesn't make sense. Also about a month ago my wife were away for the week end. and my grandson came to stay at my house. He came in and the alarm went off. LOUDLY. He tried to get ahold of us to see how to turn it off, It took him 15 mins to get to us, we gave him intstructions on how to turn it off . We never got a call from NorthStar, nor the police. So did I have service or not? I called them and they said they did not get notified that I had an alarm go off and they did not call the police. what have I been paying for all these months. Now I get slammed with a legal but very unethical stand and all they say is. YOU SIGNED THE CONTRACT, and that is all, in my terms it says. We have you and we are going to keep you and punish you for not staying with us. I would not use them again, as I don't trust them at all They are low down and in my opinion not moral or ethical in their business, They only care about your money not taking care of your home security.

Northstar home security is a complete joke. They don't know the first thing about security or customer service. They lock you into a 5 year contract because they know its the only way they can keep your business. BEWARE STAY AWAY!!!

What a con. Even if you give them notice they don't accept it. Do not deal with these thugs.