Northwest Guitars Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the remarkably fast delivery times and the consistently excellent quality of all available guitar components. People frequently share that browsing the online store is straightforward, and they really appreciate receiving helpful guidance from staff when choosing replacement parts. Some reviewers were not happy with delivery issues, noting instances where parcels were severely delayed in transit or completely lost. A few other people also felt that certain hardware items failed to fit properly into their specific instruments, causing frustrating compatibility setbacks and sizing challenges during assembly work.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as necks, bodies, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive promptly and... See more

Service

Users describe positive interactions with service, highlighting consistently fast, reliable, and friendly... See more

Quality

People report positive experiences with quality, highlighting excellent products and fast delivery. Consumers... See more

Order

Customers report great satisfaction with their order experiences, highlighting swift next-day delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe... See more

Rated 5 out of 5 stars

Didn't know what machine heads (tuners) my guitar needed, called to get help and got just the most impressive customer service in ages! Brilliantly knowledgable, directed me to machine heads that woul... See more

Rated 5 out of 5 stars

Ordered 2 Telecaster necks. Arrived quickly for international shipping. Fantastic products and fair price. Only complaint is DHL (shipping company) demanded large payment before they would deliver. Th... See more

Rated 5 out of 5 stars

My second order from these guys.i ordered guitar parts on Monday evening and they arrived today- Wednesday ! Wow that’s great service by any standards. I could get the same parts from a few other pl... See more


Company details

  1. #8 of 16 best companies in Guitar Shop
  2. #11 of 62 best companies in Music shop

Written by the company

Shop now for electric guitar parts & accessories for Fender Stratocaster & Telecaster, Gibson Les Paul, SG | Free shipping on all UK orders


Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(811)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

Didn't know what machine heads (tuners) my guitar needed, called to get help and got just the most impressive customer service in ages! Brilliantly knowledgable, directed me to machine heads that would have made for an easier swap. Ordered them straight away and can't wait to return with more business

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great

Recommend shopping here.
Lots of advice

22 September 2025
Unprompted review
Northwest Guitars logo

Reply from Northwest Guitars

Thank you for your kind words Dan, we really appreciate them!

We look forward to hearing form you again sometime :)

Rated 5 out of 5 stars

Excellent all round

I have used Northwest Guitars for bodies, necks, paints, electronics and have never been left wanting. From reasonably priced items to exceptional packaging and postage charges, I can't fault this shop. Thank you to all involved.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service Supplying Guitar Parts

I have now used this supplier on multiple occasions for many guitar and bass projects. I have always found their selection of parts excellent quality and good value. Happy to give 5 stars as they have given me good service over the years. Thank you.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Not the best after sales service I have had!

Sorry to be a doom monger in these positive reviews, but I had a headstock crack. They said it was my fault, which as an experienced guitar builder I would dispute! I think it could have been handled better! The

16 September 2025
Unprompted review
Northwest Guitars logo

Reply from Northwest Guitars

Hi Ian. Thank you for your review. As experienced guitar builders ourselves here's our response to your feedback.

All of our necks are thoroughly inspected before dispatch, and the one you received was free from any cracks or defects. The images you provided clearly show the crack originating from a screw hole that you drilled during installation of the machine heads. This confirms that the damage occurred after the attempted installation of the machine heads and was not present when the neck left us.

Our best assessment is that the crack developed because the pilot hole drilled for the screw was too small, or because no pilot hole was made and the screw was forced directly into the wood. This type of damage is unfortunately a common result of incorrect installation, and is not a manufacturing fault with the neck itself.

Rated 5 out of 5 stars

Spares and parts

I've made several purchases from Northwest recently, including p bass harness, lacquer, jazz bass neck, and all were fairly priced and arrived super fast. Communications were just what I needed to know and not excessive.
A great company to deal with, thumbs up!
Graham

18 September 2025
Unprompted review
Rated 5 out of 5 stars

New 3 way switch purchase- great service

I was buying a high quality three way switch. The information on the website was clear and to the point with very good details of the item. Checkout was easy and fast with good confirmation. Delivery was fast with the item in perfect condition.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Replacement Tele neck

Very helpful people and a lovely roasted tele neck. Fret ends all clean, nut filed and shaped - it just needed a little tickle to suit my setup. Frets are level and they have been given a polish.

14 September 2025
Unprompted review

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