Northwest Guitars Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the ordered items arrive extremely quickly and are always carefully packaged to prevent any potential damage during transit. Consumers are also consistently satisfied with the exceptional product quality, helpful support, and the extensive selection of guitar parts available for their projects. Some reviewers were not happy with delivery issues, noting frustrating instances where parcels were unfortunately never received or shipments failed to arrive completely. A few consumers also mentioned encountering specific product mismatches or difficulties with replacement parts not fitting their instruments properly during their custom assembly work.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting exceptional materials and excellent build... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the fast, reliable shipping... See more

Service

Customers report widespread satisfaction and positive experiences with the service provided over the years.... See more

Quality

Customers consistently note positive experiences with quality, highlighting the exceptional finish and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast delivery times and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe... See more

Rated 5 out of 5 stars

Didn't know what machine heads (tuners) my guitar needed, called to get help and got just the most impressive customer service in ages! Brilliantly knowledgable, directed me to machine heads that woul... See more

Rated 5 out of 5 stars

Ordered 2 Telecaster necks. Arrived quickly for international shipping. Fantastic products and fair price. Only complaint is DHL (shipping company) demanded large payment before they would deliver. Th... See more

Rated 5 out of 5 stars

My second order from these guys.i ordered guitar parts on Monday evening and they arrived today- Wednesday ! Wow that’s great service by any standards. I could get the same parts from a few other pl... See more


Company details

  1. #8 of 16 best companies in Guitar Shop
  2. #11 of 62 best companies in Music shop

Written by the company

Shop now for electric guitar parts & accessories for Fender Stratocaster & Telecaster, Gibson Les Paul, SG | Free shipping on all UK orders


Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(811)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Northwest are one of the first places I…

Northwest are one of the first places I look when I need bits and bobs for whichever crazy project I'm working on, and they usually have it. I've always had prompt service and stuff on the whole arrives pretty quickly, certainly quickly enough for me, often same day despatch (or next day, if I've been parts shopping at 11pm!).

I've read some of the 1 star reviews and most of it seems to be user error - before you blame the vendor, do your damn research! How come the vast majority of reviews on here are positive? Because you're wrong. Wah! My neck didn't fit in the body I bought. Welcome to project building! Make it fit!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Good as any..

I recieved a nice painted gold strat-body. It was Quick, and good packed. I can not really see why I should pay 3 times the price to got another brand tag in the neck pocket. I wish that they had options with finished trem-drilled bodies for sale, thou.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Their response was very quick and well…

Their response was very quick and well informed, and the machine heads they suggested were a perfect fit. I've bought a few items as has my guitar technician friend and every time the items were good quality, speedily posted and very reasonably priced. 10/10.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

A 43mm precut bone nut for acoustic

A 43mm precut bone nut for acoustic. String spacing excellent. I expected to have to do the usual filing, but it fitted perfectly first time. Never happened before. Quality item. Fast efficient service.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Top product & service.

Quick turnaround from order placement to delivery. Item well package and as described.
I have a couple more guitars to upgrade and i will definitely be looking at Northwest to supply the parts.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Top job!

Great service, great product, quick delivery and appropriate packaging. No complaints at all, would use again.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, straightforward and they're super friendly and professional!
Happy with my purchase and with the communication with the team.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing for parts and paint

I have used northwest guitars a few times now to buy paints, parts and accessories.
Their delivery has always been prompt and the choice has always been great.
As a left handed guitarist choice can be difficult online and northwest have always had what I needed.

7 August 2025
Unprompted review

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