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Norton Finance Reviews 

212
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional guidance, professional approach, and genuinely supportive attitude throughout the entire application process. Advisors are often described as friendly and approachable, making people feel completely at ease during important financial decisions. Consumers note that the service is exceptionally fast and efficient, turning what could be stressful procedures into smooth journeys. People also deeply appreciate the clear communication and regular updates, ensuring everyone stays fully informed from beginning to end. Reviewers consistently recommend these reliable professionals to anyone looking for dependable financial assistance and mortgage solutions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their knowledgeable, polite, and... See more

Service

People report positive experiences with service, frequently praising the team for being extremely... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional support and clear guidance... See more

User experience

Reviewers highlight great satisfaction with the user experience, frequently praising knowledgeable staff who... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt updates and fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say.....Laura Evans an absolute gem of an employee to Norton Finance. Laura's professional manner and excellent customer service skills are to be admired. Nothing was too much trouble,... See more

Rated 5 out of 5 stars

This re-mortgage could have gotten messy and into a dispute due to a broker admin error on the remortgage figures. However the team at Norton Finance were willing to discuss the issue and create a goo... See more

Rated 5 out of 5 stars

Excellent Customer Service and Steve kept us updated at every opportunity and when we hit a snag, through no fault of anyone involved, our He worked with us to have these rectified as quickly as possi... See more

Rated 5 out of 5 stars

Simon was fantastic and Laura kept me updated with the whole process. She told me when the final paperwork was received and when it had all been processed. I've been able to adapt my home so I can liv... See more

Company replied


Company details

  1. #62 of 99 best companies in Finance broker
  2. #37 of 101 best companies in Financial Institution
  3. #73 of 87 best companies in Mortgage broker
  4. #76 of 170 best companies in Non-bank financial service

Written by the company

Norton Finance are a leading provider of low cost loans and mortgages. We're a broker, not a bank, allowing us to search wider to find the perfect mortgage, secured, business or personal loan to suit your requirements. Get your FREE quote today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

212 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(212)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Liam was amazing!

Liam was amazing from start to finish and went above and beyond to help me and I was very difficult at times!! Amazing service and I can now sleep at night knowing my debts are all in just one manageable place and fixed for 5 years.
Thank you Liam!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Liam was a star ✨✨✨✨

Liam was a star ✨✨✨✨

Liam was very helpful and responsive, he always called us back and kept us updated with progress. We have a poor credit history but Liam was able to persevere and assisted us getting a loan to consolidate our debts to make our life easier. Thanks Liam for your constant positive, cheery demeanour. It was a pleasure.

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Kick you while you’re down!!

Have had a loan with Norton for the past 5 years, my husband lost his job so I called them to see if anything they could do. Very unsympathetic and to our shock the loan was then increased by £70 as the ‘fixed rate’ had come to an end! (Kick us while we’re down!!) …and they couldn’t offer us another fixed rate. Like previous reviews have stated they would rather you go further into debt than help!

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Avoid these amateurs like the plague

Avoid these amateurs like the plague! I wanted a small short term loan for home improvement. They put me onto a company that charge a massive 99% interest. They are incapable of running a finance company.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Superb Service


From start to finish, the Team at Norton Finance were superb.
My case was possibly slightly different from normal requests.
But they went the extra mile in my opinion. Superb Service 100% recommend Norton !!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't have asked for a better…

I couldn't have asked for a better service, all of the staff I spoke to were helpful and my advisor Rianna was outstanding and kept me inform with everything. She made sure I was given the best deal which worked for me. This is the second time of using them and both times I couldn't recommend them enough.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Norton Finance - secured loan

Rianna was excellent from beginning to end. She was very clear & upfront regarding options, interest rates & fees. She ensured we had all our paperwork in order and kept us informed during the process which was a lot quicker than we had expected. Feel in a better place financially now with some breathing space.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Good Proficient Company

Was very professional throughout.Very helpful and kept us updated through the whole process of the Application we applied for.Was their for us if we had any query's/ problems.Highly recommend the Company.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Flawless experience! 🤩⭐️✨🌟

Nina was amazing throughout! She guided us through the process every step of the way. And was extremely supportive, patient and kind. We cannot thank her enough! She is a credit to her company. Thanks again Nina for being a superstar! 🤩⭐️🌟!!!!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Sam was amazing from start to finish

Sam was amazing from start to finish . She always kept us up to date throughout and always responded immediately when we needed help and support . Sam made the whole application process so easy and we really appreciate. Thankyou again Sam .

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

Professional, expert advice and service from Steve Bacon. Loan took only 7 working days to complete from start to finish. Steve was always on hand to answer any queries we had in a calm and timely manner and we would not hesitate to recommend both Steve and Norton Finance.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Smooth Process - Great Communication

From start to finish our secured loan process was handled with first class efficiency. Our personal Customer Relationship Manager Steve kept us updated at all times and swiftly replied to any questions that we had. Would highly recommend.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Steve went above and beyond to get us finance. He had an uphill battle trying to contact my mortgage company.
After delays caused from my bank & not Norton Finance everything moved along with speed and was hassle free.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Great broker.

Steve Bacon, our broker was fantastic. He was attentive, on the ball and very easy to deal with. I trusted him to advise us and our best interests were his priority. We would definitely use him again if the need arose.

30 April 2024
Unprompted review

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