The company does not honor their Price Match promise. If you buy a product from them and later find the exact same item being sold for significantly less elsewhere (not Amazon), don’t expect any reimb... See more
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See what reviewers are saying
Ordered over two weeks ago. Product was supposedly in stock. Last update was over a week ago saying order was 'processing'. Have heard nothing since. They aren't answering phone-won't even provide for... See more
Even in the midst of Covid, supply shortages and delivery delays, Norwall kept us informed and up to date. THANK YOU. A HUGE thank to you Sharon D. in sales/customer service who caught our rookie mi... See more
I wrote a letter the day I received the product and never got a response from Norwall. The product was as advertised however the shipping company never contacted anyone about delivery. Dropped o... See more
Company details
Information provided by various external sources
Norwall PowerSystems was established in 1997. Our company specializes in the Sale of Emergency Backup Power Generators and Associated Equipment. We sell and support: Generac Power Systems, Briggs & Stratton, Kohler Power Systems, Cummins and Onan RV, Kubota, Esco, IPI, Tiny Tach and Westinghouse. We have 1,000's of standby generators, portable generators, automatic transfer switches and replacement parts in stock in multiple warehouses throughout the US. Our Sales Staff has over 55 years of combined experience in the electrical and power plant arenas. We attend factory sponsored update schools regularly and keep up with New Products. Our personnel are courteous and have been serving our customers for many years. We listen, take notes and provide information in a timely manner.
Contact info
2455 Kiowa Blvd North, STE 102, 86403, Lake Havasu City, AZ, United States
- 855-453-4494
- sales@norwall.com
- norwall.com
2.2
Poor
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Norwall PowerSystems
Thank you for sharing your Norwall Shopping experience. We strive to provide our customers with great service and hearing about our success helps us improve.
QoS excellent
QoS excellent. Beyond the expeditious processing of the order, support staff contacted me to refund an error I committed in my double billing the order!
9 September 2021
Reply from Norwall PowerSystems
We strive to make customer service a great and happy experience for everyone and it's always wonderful to hear when we succeed. Thank you for letting us know and for shopping with Norwall.
Great experience
When I ordered the generator I was warned that high demand may cause a delay. It shipped about 4 days later. Quick response that I appreciate, was painless working with them.
8 September 2021
Reply from Norwall PowerSystems
Thank you for the positive feedback. It helps us to know when we succeed at providing a great customer experience because we try hard to provide one. Thanks for shopping with Norwall.
Never got a confirmation email on my…
Never got a confirmation email on my purchase. Called many times to customer service and no one ever answered after being on holding que for 30 minutes. I finally cancelled my order. Someone did call three days later.
8 September 2021
Reply from Norwall PowerSystems
We're sorry your shopping experience was less than positive. For more than 20 years, Norwall has worked hard to provide great customer service. We apologize and will use your review to help us improve.
I like Norwalk
I like Norwalk , they are very informative, and give you perks for joining their club ! The only thing I am waiting for is to see that I get my generator as promised. It’s a 1-8 week wait that I am fine with due to the pandemic our country is dealing with .
8 September 2021
Reply from Norwall PowerSystems
Thank you. It's always good to hear how we've made someone's day because we work hard at providing a great customer service experience and we're glad that yours was a great one.
Reply from Norwall PowerSystems
Thank you for shopping with Norwall. Our dedication to customer service sets us apart. We're always looking to improve.
Reply from Norwall PowerSystems
Your kind review is appreciated. Thank you for shopping at Norwall PowerSystems. We look forward to serving you in the future.
The price is great product is as…
The price is great product is as described shipping is fast this is the second time I’ve purchased this product will purchase again highly recommend dvick
5 September 2021
Reply from Norwall PowerSystems
🙏 Thank you for sharing your shopping experience with us. Your feedback is appreciated. It's always good to hear from our happy and satisfied customers.
My experience with Norwall has been…
My experience with Norwall has been nothing but outstanding. They were courteous, informative and very helpful. They answered all of my questions and were very professional. I highly recommend them for any product acquisition that they handle.
4 September 2021
Reply from Norwall PowerSystems
Thank you for the kind review. Customer satisfaction is our priority and we are so glad when we succeed in giving our customers a great experience.
I was able to purchase a package…
I was able to purchase a package installed at the same price on a three week delivery
4 September 2021
Bait and switch. Im very dissapointed in how this transaction played out.
Im very dissapointed in how this company did business with me. I ordered a generator online with all the correct shipping/billing information. Two days later i received an email from Norwall stating that they had to add $135 to the shipping cost. How do you not have that figured into the initial purchase. Everyone else can do it? Then the following day i received another email from Norwall stating the price had gone up on the item. How does that happen after the purchase?? If you had adjusted your prices on your website, i could've decided for myself if i wanted to pay that price. You don't do it after the fact! I emailed them explaining this and requested for them to waive these charges or I'd take my business elsewhere. They decided to not keep me as a customer, so i took my business to APelectric. I got the same generator at the same price. Guess what? They didn't call/email the next day asking for more money. Im sorry, but this was not good service. You lost a customer.
3 September 2021
My order was processed and shipped in…
My order was processed and shipped in much less than the estimated time. The shipping company contacted me and arranged for delivery the following day. The item was received in good condition.
I didn't rate 5 stars because there was an additional shipping charge due to my rural location. The advertised deal was free shipping; the possibility of an additional charge was buried in the legalese. It was still the best total price I was able to find.
3 September 2021
Reply from Norwall PowerSystems
Thank you for sharing your experience with us. We always strive for customer satisfaction and the best experience possible. Let us know how to help in the future.
Reply from Norwall PowerSystems
Your kind review is appreciated. Thank you for shopping at Norwall PowerSystems. We look forward to serving you in the future.
Easy online ordering and quick delivery.
2 September 2021
Reply from Norwall PowerSystems
Your kind review is appreciated. Thank you for shopping at Norwall PowerSystems. We look forward to serving you in the future.
I ordered a generator from Norwall with…
I ordered a generator from Norwall with a 1 to 8 week shipment that was 19 weeks ago. I have sent messages to request updates and made phone calls leaving my number (after holding for approximately an hour) with no response. I don't understand the purpose of either attempt if the company will not respond. I have gotten emails from sales staff trying to sell me a generator after messages but no response after I asked for help
2 September 2021
Unprompted review
Concerned
Considering I have not received my generator yet. My review consist of the customer service. I have sent several messages just needing confirmation that they received the order and an approximate date in shipping? No response as of yet and already going on my third week. Now I am getting concerned so about to get a refund. I have also called them directly with no answer. Sorry very concerning and not happy as of yet. Hopefully I receive my generator soon.
30 August 2021
Reply from Norwall PowerSystems
Hi Jose, You have not been charged yet as we do not charge your card until we ship. Your order lead time on the item ordered is 8 weeks until it ships from your order date. This information is available by logging into your Norwall Club account and viewing your order. You may also message about your order directly from the order status page. Thank you
Received my package on time
Received my package on time. Excellent website with information on products and associated installation manuals.
30 August 2021
Norwall customer representatives did a…
Norwall customer representatives did a great job.
I was able to place order, make payment, receive shipment .
Thank you all at Norwall for just doing your job.
30 August 2021
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