FAKE ARROGANT DISGUSTING Customer Service, we can't refund your outbound flight as it was cancelled before, but we gave you a refund for the return flight as it was cancelled before, oh the irony!
Fake Arrogant Disgusting Disgraceful Customer service that owe me a full flight refund, where do I begin with the thieves, easily the worst airline in Europe even more than easyjet or ryanair which i've had issues in the past. The Crooks say we can't refund your outbound flight as it was cancelled before, but we gave you a refund for the return flight as it was cancelled before, both were booked on same ticket, they don't understand the word contradiction. I had to cancel due to Argentina Covid 19 Sudden Full Country Lockdown, how can i take a flight if i'm not allowed in the country anymore. I've been chasing this since March 2020 so been very patient considering the circumstances and apparently the refunds team don't have a phone number (convenient), even though the International Space Station/Antarctica Bases has a phone number, I mean we can still get a signal from Voyager 1. Also none of their leadership team CEO's etc.. responded to my emails, tell me why they get paid so much, imaginary work?, with such poor leadership it shows why the rest of the company is pathetic at providing service to customers. Both Flights were lowfare on the same ticket so the reason for giving me half a refund contradicts the reason your refusing the other half a refund. They also leave you on the phone for ages +30 mins to contact someone who doesn't exist so you give up and hang up the call. If you read this review do not book with them, pay a little extra for another airline, as if anything goes wrong they don't care in the slightest, they even tried passing the problem to another Airline JetSmart even though they have nothing to do with my booking lol