Norwegianairlines Reviews 

They broke my passport at the gate.

I was flying to the UK for work (1 day trip). I passed the first passport control with ease (which confirms my passport was valid). The operator at the gate passed my passport on the “sliding” machine and he literally ripped my passport! He blame me saying it was my fault not checking, but it was clearly his fault, as I already passed the first check and the passport was intact! Zero customer service and no admission of fault.

Never experienced such ignorant service. This disrupted my work trip and I will try to never fly Norwegian again.

We’ve been trying to book luggage for our flights, but Norwegian Airways insists it must be done through Trip, while Trip claims it has to be handled by the airline. After spending hours on the phone with both companies, we’re still stuck in limbo, with no resolution. Tripp even promised a follow-up call within the hour, but they’ve completely ghosted us. A truly frustrating experience—safe to say we won’t be booking with them again.

Multiple Cancellations & No Support
I had an absolutely appalling experience with Norwegian Airlines during my trip from London-Gatwick to Stockholm-Arlanda on 27–28 December 2024. My travel plans were completely disrupted due to multiple last-minute cancellations, and the airline failed to provide any assistance or compensation, despite clear obligations under EU Regulation 261/2004.
Here’s what happened:
• Original Flight (D84456) – 27 Dec, 1 PM: Cancelled.
• Rebooked Flight (DY1309) – 27 Dec, 5:40 PM: Cancelled.
• Rebooked Flight (DY804) – 28 Dec, 7:30 AM: Cancelled.
• Final Flight (D88568) – 28 Dec, 7:55 PM: Completed, but nearly two days late.
I was stranded without any food, drinks, accommodation, or transport, even though Norwegian Airlines’ own policies state that these should be provided in such cases. I had to cover all my own costs, including:
• Accommodation (£99) at Lingfield Hotel.
• Food & drinks (£30.12) while waiting.
• Total additional expenses: £129.12.
I also lost two working days, costing me £190 in lost income, bringing my total claim to £749.12 (£430 flight compensation, £129.12 expenses, £190 lost income).
Despite submitting a formal compensation request with all required documentation, Norwegian Airlines has not provided any reimbursement or even a meaningful response. Their treatment of stranded passengers is completely unacceptable, and I would strongly warn others to avoid flying with them.
If Norwegian Airlines compensates me fairly, I will update this review accordingly. Until then, I cannot recommend this airline to anyone looking for a reliable travel experience.

Funny enough.
I fly with them all the time now. Norwegian 🇳🇴 airways has changed and are pretty good.
So I’m changing the review to 3 stars 🌟 🌟 🌟

Rude miserable check in staff. Charged us for baggage even though we had already paid for it. Would not help or refund. Would never fly with them again

Our flight was cancelled, very poor communication from the staff who all seemed totally uninterested in helping us, made it feel like it was our fault somehow, had to stay an extra night in Copenhagen and miss important meetings, have tried to get compensation for the hotel but they make it virtually impossible.

Why do companies do this? Do they not understand that if they provide a horrible user experience that people won't fly with them again? It's pretty basic stuff.

Bad Service in the airplane and around. Hand luggage cost extra. Absolutely joke.
Additionally more than 1h delay.

Flying Helsinki to LGW. Only available ticket involved stop over in Oslo. Arrived Oslo fine, flight Oslo to LGW delayed. Eventually borded to be told, once boarding was complete, that flight cancelled due to fog at LGW. Not their fault. However, zero ground staff on hand to assist stranded travellers. Parents with small children to the elderly all left milling around trying to find out what to do. Luggage took +2 hours to be offloaded. Got SMS from Norwegian saying we were on a flight to Bergen which departed while we were still awaiting our luggage from the cancelled flight. Then we were supposed to stay in Bergen for TWO nights before flying to LGW via Copenhagen. Ridiculous. We are on a 3 week holiday from S Africa, with friends and family to visit with train journeys and hotels booked. We are also in our 70s and this proposed itinerary would have been a threat to our physical and mental wellbeing. I booked us a hotel at Oslo Airport and a flight to LHR the next morning. Am now claiming from Norwegian. Probably no chance, from what I read about them. The worst customer care I have encountered from an airline in 68 years of air travel.

multiple people in our party on separate bookings put on standby due to overbooking, which apparently Norwegian are famous for in the industry according to the hotel. flight back was then cancelled with a 3 day delay to the next one, on a fairly major route. Also didn’t correctly book my baggage so had to argue it at every stage to be allowed to use it.

One of the worst airline customer services in Europe
I would have given a zero stars if possible. I missed my flight and I had to book a new flight since my one was non-refundable. That was not a problem since I knew they were not refundable. However, I was trying to claim it back from my insurance company and I am not being able to do so since Norwegian Arline refuses to provide a proof of no refund (which is quite standard for insurance claim). They just direct me back to the receipt which is not accepted by my insurance provider.
I tried to call the airliner 3 times and every time is a 30 minutes wait and each time the agent hung up on me.
Terrible experience and I hope not to travel with them anymore.

Disgraceful and unsympathetic company. A very close family member passed away 2 days before I was due to fly, and Norwegian airlines would not refund the fare. No compassion just a straight No! Stay away

In general they're doing as expected. I've been flying AAL-CPH-AAL more than twenty times the last year, with only two cancelled flights. I think that's acceptable?
I've written them about the same problem three times without any answer (the first one in Danish). Because I didn't get any respond from the first inquiry I started documenting every inquiry to make sure that I did things right. I would expect them to provide me with an answer within 18 days of the inquiry in English?

We flew out of Gatwick on Friday to Norway. Upon our arrival, our luggage did not come through. We were told it is still at Gatwick. It’s now Sunday, -6 degrees and our luggage is STILL at Gatwick. Nobody is helping us, when we call we are repeatedly told there is nothing the Norwegian team can do, yet they won’t give us a number for the London team.

Before we flew on Friday, we were delayed over 2 hours on the runway whilst they were checking all our luggage was on the flight. They clearly knew there was a problem yet flew us over despite our luggage not being on the plane.

They’re not doing anything to find our luggage and clearly just don’t care. This has completely ruined our trip.

This is the worst rip off of an airline. The staff at the boarding gate are absolutely rude and insensitive. Even after purchasing luggage we had a hand bag and should have been the duty of the check in staff to let us know that the category booked didn’t have a carry bag on it and could have been checked in as we bought check in baggage and could have gone in as checked baggage. The world will be a better place without some creeps in it. Do not use and support this airline!

I used to love Norwegian airlines. But then I received a “refund” from them for a flight I couldn’t take in the form of cash points (they wouldn’t refund my money). These were supposed to be used a later time. I was unable to rebook my flight a few months later because Norwegian stopped flights outside of certain European cities. Now that I want to take a flight inside Europe, I found that my points expired. This is just unfair for consumers. Very disappointed. This airline is not trust worthy.

Please beware when using norwegians car hire company cartrawler!! DO NOT USE, YOU WILL GET SCAMMED!!! Just see all other reviews they have.

Norwegian stole my money

Norwegian refused to give me a refund or a reasonable solution for my awarded cashpoints, then they expired the cashpoints before I could use them. These people are thieves, I suggest you use other airlines. Rosalia in customer services was the exact person who refused to honour our agreement. I have lost £450 with these thieves.

Booked a trip to Stockholm via MyTrip where return flight was on Norwegian Airlines. Our travel documentation said my husband and I each had an 8kg piece of hand luggage included yet the NA rep on return check in made us pay £20.11. She said it was MyTrip’s fault and to contact them later for reimbursement. MyTrip refuse to refund us saying:
We would like to inform you that the baggage allowance of each reservation is determined by the airline, depending on your flight, your ticket value and your fare. Our agency can only provide additional baggage allowance provided that the airline system has such an option.
Are they implying it’s your error?
Our flight was D84463 on 29/8/24 at 18:45 - Daniel & Annemarie Young. If you check the details you will see our hand luggage WAS included - so why were we charged?

Easy Budget airline. Flew from Stockholm to Gatwick and didn’t have any trouble for any part of the journey, flight was also lovely and smooth.

Definitely deserve a better rating for the price. I think people expect too much from a budget airline. They get you from A to B and if your only taking hand luggage I’d say this airline is ideal

Due to a medical condition I had booked my family into row 2, as I needed to be at the front of the plane. I checked in and our boarding passes specified row 2 and then they moved us to the middle of the plane!

Why bother to book seats at all?

Don’t use this airline it was late, had no WiFi on the flight and took money under false pretences.

I was traveling with Norwegian Airlines and unfortunately I forgot an item on the plane. I tried contacting Norwegian through their costumer service, but no one seemed to care. I wasn’t helped in any way to get my item back. very frustrating compared to how many times I have traveled with the airline.

The company have a customer service phones number but no email to contact. The possibilities for help offered by the phone number are critically limited, and several of them refer to visiting their website, where you can't find help either...