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Norwich Trust Limited Reviews 

267
•
TrustScore 5 out of 5

4.8

Non-bank financial service
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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team members are exceptionally friendly, polite, and genuinely invested in making every single interaction pleasant. Many individuals note that support agents provide a welcoming environment where no question ever feels too difficult to ask. Consumers also highlight the remarkably fast and efficient service, noting how simple online paperwork is to complete. People consistently appreciate the clear guidance provided during financial applications, which successfully helps alleviate a tremendous amount of pressure. Reviewers often express full confidence in reliable advice received, stating they would eagerly recommend these professional services.

What people talk about most

Staff

People report positive experiences with staff, highlighting extremely helpful and friendly service from start... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, fast, and stress-free process... See more

Customer service

Consumers find customer service to be exceptionally positive, describing interactions as top-notch, friendly,... See more

User experience

Users describe satisfaction with the user experience, finding the entire application process fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more

Rated 5 out of 5 stars

Excellent Experience! ⭐⭐⭐⭐⭐ ​I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. ​The customer service is top-notch,... See more

Rated 5 out of 5 stars

Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperw... See more

Rated 5 out of 5 stars

Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on... See more

Company details

  1. Non-bank financial service

Written by the company

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(267)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thank you for helping us out with our…

Thank you for helping us out with our finances which were sorted quickly and efficiently. I would not hesitate to recommend you. Special thanks to Ryan for all his help with getting us through this embarrassing delicate situation that we found ourselves in.

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Service was disappointing.

Service was disappointing. I got an email saying I passed the online check which included open banking. Questions were answered honestly. I was a bit hopeful, but hours later I got a text message saying my application was unsuccessful. I felt deflated.

30 May 2025
Unprompted review
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Reply from Norwich Trust Limited

Hi Tolulola,

Thank you very much for your feedback.
While you successfully passed our initial high-level checks, a manual review by one of our underwriting team has found that your application doesn’t quite meet our lending criteria.
I completely understand that this news may be disappointing, and I’m truly sorry. Please know that we have to be careful to ensure any loan offered is affordable for you now and in the future, as we wouldn’t want to place you in a difficult position with repayments.
Thank you for your understanding, and apologies that we were unable to assist on this occasion.

Kind regards

Brendan Wilson
Head of Lending

Rated 5 out of 5 stars

Excellent

Excellent customer service from start to finish. Very prompt at responding to any queries I had and explained everything for me. Very prompt acceptance to my application as well to help me get back on track financially. Both Abbey and Michael were great during the whole process.

14 May 2025
Unprompted review

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