Norwich Trust Limited Reviews 

267
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team members are exceptionally friendly, polite, and genuinely invested in making every single interaction pleasant. Many individuals note that support agents provide a welcoming environment where no question ever feels too difficult to ask. Consumers also highlight the remarkably fast and efficient service, noting how simple online paperwork is to complete. People consistently appreciate the clear guidance provided during financial applications, which successfully helps alleviate a tremendous amount of pressure. Reviewers often express full confidence in reliable advice received, stating they would eagerly recommend these professional services.

What people talk about most

Staff

People report positive experiences with staff, highlighting extremely helpful and friendly service from start... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, fast, and stress-free process... See more

Customer service

Consumers find customer service to be exceptionally positive, describing interactions as top-notch, friendly,... See more

User experience

Users describe satisfaction with the user experience, finding the entire application process fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more

Rated 5 out of 5 stars

Excellent Experience! ⭐⭐⭐⭐⭐ ​I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. ​The customer service is top-notch,... See more

Rated 5 out of 5 stars

Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperw... See more

Rated 5 out of 5 stars

Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on... See more


Company details

  1. Non-bank financial service

Written by the company

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(267)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

Before people think its because i didnt…

Before people think its because i didnt get offered a loan and im being negative ... i got offered one. However 5 phone calls later..4 hours of wasted time.. being scrutinized for every spend on your accounts... asking for joint accounts when they have your credit file in front of them. I wouldnt bother unless you are desperate. You feel like a convict.

11 October 2024
Unprompted review
Norwich Trust Limited logo

Reply from Norwich Trust Limited

Dear Xx,

Thank you for your feedback.

Apologies, we were unable to assist you in this instance.

Unfortunately, we are unable to identify you from the details you have provided, so I can only respond in general terms.

As a lender our assessment of an applicant’s financial position needs to evidence that the amount borrowed is affordable, now and for the duration of the loan. We request Open Banking data, as part of the process which provides a much broader view of an individual’s financial position, than the credit search. This can often display items of credit which are not visible via the initial search.

Throughout our customer journey (via automated communications and direct contact with staff), you should not be informed that your loan is approved (offered) until we have concluded all of the above checks and funds are ready to be released. It is not possible to confirm approval until this point.

If you would like us to investigate this further, please send your information to underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

Kind regards

Brendan Wilson
Head of Lending

Rated 5 out of 5 stars

Great experience

Norwhich trust especially ryan was so helpful explained everything so clearly to me went thru it all and understood my situation talked to me like a human being and had compassion I am so glad I choose norwhich trust the hole process was easy and simple to do and couldn't believe how quickly I received funds 1 hour after call I was expecting maybe a week or few days it has took so much preasure off me with worry and now instead of paying out on all different cards etc I have only the 1 monthly.

10 October 2024
Unprompted review
Norwich Trust Limited logo

Reply from Norwich Trust Limited

A human approach to lending is something we pride ourselves on, so we appreciate your lovely review. Thank you

Rated 5 out of 5 stars

Great service

What a service this company provide , one happy settled man tonight and a massive weight off my shoulders , thanks again too Monika she was awesome 😊

3 October 2024
Unprompted review
Norwich Trust Limited logo

Reply from Norwich Trust Limited

We’re very happy to hear we helped with your burden. We’ll pass on your review to Monika and the team. Thanks Paul

Rated 5 out of 5 stars

Amazing really helpful and explained…

Amazing really helpful and explained the process and gave time to think nothing rushed

2 October 2024
Unprompted review
Norwich Trust Limited logo

Reply from Norwich Trust Limited

It always makes us very proud to hear our customers find our team both helpful and patient. We truly appreciate your comments, thank you Jamil.

Rated 5 out of 5 stars

Great customer service

Daryl definitely went above and beyond to help me with the application process. Once it was confirmed I received the funds the next day.

23 September 2024
Unprompted review
Norwich Trust Limited logo

Reply from Norwich Trust Limited

We’re pleased to hear you found Daryl exceeded your expectations. We will be sure your comments are passed onto him and the team.

Rated 5 out of 5 stars

The process was so smooth

The process was so smooth, speaking to Lauren was so easy, she was friendly and so professional, really put me at ease about the process.

27 September 2024
Unprompted review
Norwich Trust Limited logo

Reply from Norwich Trust Limited

We’re very proud of our personal approach to customer service, so it makes us really happy to read such lovely reviews about our staff. Thank you Clare

Rated 5 out of 5 stars

Applying was so easy and painless

Applying was so easy and painless
And Monika was so pleasant and understanding taking me through the whole process step by step she was courteous and very professional would definitely recommend.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The advisor that helped me was Lauren Hall. She was really helpful friendly and made the process easy from start to finish. She called at the time she said she would each time and was very professional.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Ryan was so helpful and professional…

Ryan was so helpful and professional through the process.
This was my lifeline to help me get back on track financially and without them I don’t know what I would have done.
The customer journey from start to finish was excellent.
Thank you so much and thank you Ryan!

17 September 2024
Unprompted review
Rated 5 out of 5 stars

The guys were absolutely awesome!

The guys that processed my loan were absolutely awesome from start to finish 👌...Lauren couldn't complete my affordability check because I didn't have sufficient time on the day...she suggested that we finish some days later as she will be starting her annual leave the next day but I said I would really want to get this out of the way and she agreed to call me from home whilst on annual leave and phone appointment was scheduled for 1pm...and bang!!! @ 1pm the next day my phone rang and the affordability check was conducted and concluded...Stuart King stepped in the next day to finalised the process, within few hours the loan was approved...the best part of these guys, especially Lauren, was the fact that they deal with you as humans not as robots...they try to understand your circumstance and probably step into your shoes...they spoke with empathy and displayed the highest level of professionalism with a touch of humanity!!! Nice one guys, am really pleased!

12 September 2024
Unprompted review

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