So impressed with the personal and excellent customer service I received when I had a query with my order. Sometimes online companies are fine until you have a problem and then it is impossible to con... See more
Company replied
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See what reviewers are saying
iphone 12 mini case. Wanted a premium leather case. This looked good. Delivery and communication was fine and quick. case is very poor quality considering it is £50 + postage. doesnt fit t... See more
Company replied
Ordered a gift - for my daughter passing her degree - 1/7/25 and still not received ! No notification - even after chasing things up I was fibbed off with another promised delivery date which never... See more
Company replied
I love Not-Another-Bill. I have had such exciting and diverse gifts since I joined, not a dud amongst them. I can keep the gifts myself or give them as gifts. Particular favourites include all the jew... See more
Company details
Written by the company
Our vision is to be the most unique gift service in the world. We strive to source, create and deliver gifts that excite, inspire and delight our customers. With a passion for the finer details, and quality personalisation we are your experts in gifting. From our boxes, ribbons and beautiful tissue paper to the personalised letter explaining about the present, we really consider how the whole experience looks and feels.
Contact info
Unit 10, 69 St Marks Road, W10 6JG, London, United Kingdom
- 02037907790
- info@notanotherbill.com
- notanotherbill.com
3.8
Great
309 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic company- I’d give more stars if I could!
I really can’t rate this company highly enough! I’ve made several purchases of personalised gifts that friends have adored. The customer service is first rate and Elle in particular is really helpful and made the whole experience effortless. I’ve also recommended to several friends. If you’re on the fence- don’t hesitate to buy something from this company. Superb!
30 May 2024
Unprompted review
Reply from Not Another Bill
Hello Anita, Thank you so much for your glowing review! We're thrilled to hear that you've had such positive experiences with our personalised gifts and that your friends have loved them as well. Providing excellent customer service is our top priority, and it's wonderful to hear that Elle was able to make your experience so effortless and enjoyable. Your recommendations mean the world to us. If you ever need anything else, we're here to help. Thanks again for your support and kind words.
Delivery issue
Ordered a customised notebook. There was an issue with delivery, but NotAnotherBill have now kindly refunded me. Although I found the process long and frustrating, their customer services person Elle was very helpful and friendly.
9 May 2024
Unprompted review
Reply from Not Another Bill
Hello Imogen,
We sincerely apologise for the inconvenience you experienced with the delivery of your order. We understand how frustrating delays can be, and we're glad to hear that Elle was able to assist you and provide a resolution. Your patience and understanding throughout the process mean a lot to us.
Reply from Not Another Bill
Hello Caroline, Thank you so much for taking the time to share your lovely feedback with us. We look forward to welcoming you back to Not Another Bill soon.
amazing customer service
amazing customer service, want to highlight Elle who sent out a replacement gift box that I was bought from friends and didn't turn up in very good shape. She also gifted an extra candle which is much appreciated! Thanks os much Elle & Not another bill team
18 March 2023
Unprompted review
Reply from Not Another Bill
Thank you Chloe for your wonderful review - We're so pleased to hear that your replacement items were well received, and Elle is thrilled with your shoutout too. We hope you enjoy your new items and we're looking forward to helping you with any gifting needs in the future!
My go-to place for gifts
My go-to place for gifts, great quality and great customer service x
4 March 2024
Unprompted review
Reply from Not Another Bill
Hello Rachel, Thank you very much for taking the time to share your feedback with us. We're absolutely thrilled to hear this. We look forward to welcoming you back soon.
Super cool stuff
Super cool stuff - and lovely, helpful people to ask for advice
22 February 2024
Unprompted review
Reply from Not Another Bill
Hello Amir, thank you so much for leaving such a kind review! Hope to see your name in our orders again soon.
Reply from Not Another Bill
Hi there, Thank you so much for your positive feedback. We look forward to welcoming you back to Not Another Bill soon!
Great quality gifts.
30 January 2024
Unprompted review
Reply from Not Another Bill
Hello Ellen, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you are pleased with the quality of our products. We look forward to serving you again in the future.
Reply from Not Another Bill
Hi there, Thank you so much for your positive feedback. We look forward to welcoming you back to Not Another Bill soon!
Really lovely gifts
Really lovely gifts - elevated things that everyone needs and also lovely gifts that nobody needs but everyone wants.
Really love the things I have brought so far and becoming my go-to for my difficult to buy for husband
23 January 2024
Unprompted review
Reply from Not Another Bill
Hello Sally, Thank you so much for taking the time to leave such a wonderful review. We're absolutely thrilled to hear this. We look forward to welcoming you back soon.
Products (leather airpod cases) were ok…
Products (leather airpod cases) were ok but what a terrible company to deal with. When ordering website gave no chance for delivery choice and I got "pick up from West London site", no good to me. Had to go back and forth to get them delivered. Quality was ok but not worth the price so decided to return - instructiosn for return were just "send them back to us". No returns form, not even instructions to include order number etc.
14 December 2023
Unprompted review
Reply from Not Another Bill
Dear Mike, We're sorry to hear that you had a negative experience with us. We take feedback very seriously, and we apologise for falling short on this occasion. Thank you for highlighting areas of improvement, we really appreciate your feedback. I hope in the future we may be able to demonstrate our skill and dedication to personalised gifting. Please do not hesitate to contact me if you would like to place an order in future and I can see how we may be able to change your experience shopping with us.
Very poor quality
Very poor quality. Personalisation on the luggage tag rubbed off whilst attaching the tag to the suitcase! Expensive and overpriced for such poor quality.
14 December 2023
Unprompted review
Reply from Not Another Bill
Hello, thank you for sharing your feedback on your experience. We're very sorry to hear that your order wasn't as expected. We are always available to help resolve any issues, should this be via email or over the phone. We can then find a solution for you to ensure you are happy with your purchase and your overall experience shopping with us.
Super fast delivery
5 December 2023
Unprompted review
Reply from Not Another Bill
Hello, we appreciate you taking the time to share your rating with us. Hope to see your name pop up in our orders again soon.
Reply from Not Another Bill
Hi there, Thank you so much for taking the time to leave such a lovely review! We're absolutely thrilled to hear this. We look forward to welcoming you back soon.
Fantastic choice of gifts for all…
Fantastic choice of gifts for all occasions! Highly recommended!
3 December 2023
Unprompted review
Reply from Not Another Bill
Hello Sophie, Thank you so much for taking the time to leave such a lovely review! We're absolutely thrilled to hear this. Wishing you all the best during the Christmas period.
Amazing product
The most gorgeous phone case. Will definitely be using Not Another Bill again for myself and for all sorts of gifts!
29 November 2023
Unprompted review
Reply from Not Another Bill
Hello Georgie, thank you so much for leaving such a kind review! We are just as obsessed with the phone case you ordered. Hope to see your name in our orders over this festive period.
Sleighed It with NotAnotherBill!
In my quest for a contemporary Christmas hamper, NotAnotherBill emerged as the ultimate festive haven. A special shout-out to Zali, whose customer service turned this seasonal shopping experience into a delight.
The chosen hampers for my clients, were a masterpiece of modern aesthetics, brought a touch of sophistication to our celebrations.
NotAnotherBill goes beyond merely offering products; it crafts an experience. The hamper, a blend of eye-catching design and premium treats, I'm 100% sure my clients will love it.
Zali's assistance was more than just helpful; it was a personalised touch that made the entire process seamless. I wholeheartedly recommend them for those seeking a blend of style and substance in their festive selections.
To Zali and the NotAnotherBill team – thank you for making this Christmas a little more special! Five stars without a doubt.
28 November 2023
Unprompted review
Reply from Not Another Bill
Hello Bhavesh,
Wow – thank you for this truly wonderful review. It has really blown our socks off! Zali is an amazing asset to the team and so are so pleased to hear you feel the same way.
Wishing you all the best during the Christmas period AND beyond!
Great user experience
Great user experience - great. for personalised gifts!
27 November 2023
Unprompted review
Reply from Not Another Bill
Hi Christian, we are so happy to hear your experience with us was great! Thank you for sharing the review and we look forward to helping you with any future orders.
Love this shop
24 November 2023
Unprompted review
Reply from Not Another Bill
Hi Amelie, We're really grateful and appreciate you taking the time to share your rating with us. Hope to see your name pop up in our orders again soon.
Reply from Not Another Bill
Hi there, Thank you so much for taking the time to leave such a lovely review! We're absolutely thrilled to hear this. We look forward to welcoming you back soon!
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