Notbranded Reviews 

I have bought several earrings from this site. They have really cool designs! My favourite pair lost a little stone after wearing is for a while. I contacted the customer service to ask if i could get a new stone. I got a quick response and they sent me a whole new pair of the earrings within days! I was very plesantly suprised. I would definetly reccomend this webshop.

I ordered two necklaces and a bracelet. Afterw wearing the necklace once and the bracelet 3 times, both items fell off. The quality is not good! I asked for a return label but my request was ignored and they sent me new jewellery. I then gave them another try and the same thing happened. I've sent three mails requesting a refund onda return label, but they either don't answer or just send me the link to their return policy. Terrible quality and terrible customer service!

I got an allergic reaction to the earrings, but I unfortunately could not return them anymore. However, NotBranded offered an amazing other option. They really showed their care and helped me as much as they could as a customer. Although I cannot buy earrings from them, I would definitely buy another piece of jewelry at their site. Couldnt recommend more than enough. Such amazing service

Quality of the jewellery is meh, nothing special. Customer service great though

The jewely are very nice and match the photos exactly. The delivery was super fast and payment secure. Thanks a lot :)

Customer service is terrible. I first reached out to their info email with two issues, one order regarding delivery and one order regarding quality of an item. They asked me to contact the detours email with quality issues but ignored the delivery issue. I had to email info again to get the response 'Maybe next time you should write two separate emails'.... I mean, wow. Being expected to take 30 sec to properly read the customer's email the first time isn't asking for much.
The second issue was that one of the earring sets I ordered didn't close properly. This was clearly a design flaw because it was on both of the earrings. They sent me a replacement, which I appreciate, but this had the same issue. So again- it's clearly a design flaw. Here's the stellar customer service again- they just keep telling me to 'Try closing it properly' and were in general very condescending and combative. It's not rocket science, they're earrings- of course I tried closing them every which way. At least at the end, I asked them to send me a different style of earrings and they obliged.
All in all- they are tarnishproof and waterproof as advertised- but customer service needs to massively improve. The goal should be to help customers out, not fight with them.

Very competent and friendly customer service. The necklace I had ordered was unfortunately broken, which I reported to the customer service. I received an immediate reply with the promise that a replacement would be send out soon. The second necklace arrived only 3 days later. Pleasingly uncomplicated service, thanks a lot!

So happy with the earrings I purchased and very impressed with the quality and also fast delivery. I expected a much longer wait due to the package coming from overseas but it only took a couple of days.

I like this company because I can find jewellery which is very simple yet very beautiful. Easy to order, everything arrives fast and small gift is usually added.

Items matched fotos exactly. Fast and secure payment and delivery. I received good and durable quality for low money. I especially love that I get no problems with allergic reactions even when wearing earrings several days and over night. Thanks guys, great products, had no problems in 3 orders

I have ordered multiple times and every time the delivery was quick, easy and the products were exactly as pictured on the website! the quality is amazing and i’ve never had any problems with the products!

Have ordered mainly earrings and I love them, they have lots of variety to choose from. They don’t tarnish and I have gotten lots of compliments. I recently ordered a bracelet too which I love.

These days, whenever I want to buy cute yet sturdy accessories, I always shop at this store. I really appreciate that their accessories are water-resistant and can last a long time without rusting. A special shoutout to their amazing customer support—I received friendly and quick responses when I had to contact them. Ever since I ordered my first pair of earrings and necklaces, I've been recommending this place to my friends and family. I highly recommend this shop to everyone 🫶🏼

Amazing jewellery, affordable, long lasting and fast delivery

The shipping was very fast en the packaging is always so beautiful. A lot of brands have only gold jewellery but this brand had both! The wide variety of silver jewellery is extraordinary. I’m very happy with my purchases and wear it every day.

The best affordable non-tarnish gold jewellery!! I wear my pieces all the time and they hold up so well.

I am very satisfied. Great choice, quick delivery and the jewellery is amazing!

Nefarious experience. I placed an order on December 3rd and my package is unaccounted for. The tracking number they gave me to see the status of my order redirected me to their shoddy website that simply told me "your order is ready to go" and so on for weeks. If I went to the DPD page I was told "Sorry. We have no information on that order number, there must be an error, try again later". I contacted them and the first time they said they were sorry but the package had not gone out yet, they had a lot of work to do, but they would send it right away. I waited a week and contacted them again, I told them that it was not possible to track the package through their website or DPD, and asked if they could provide me with another way to track the status of the order and they told me "not to worry, that the order had been shipped and that they were sure it was going to arrive. If it did not arrive in a week to contact them again". That week has passed and my order still hasn't shown up. In addition, if I go to their website with the link they gave me to track my order, it tells me that they have no data on that order, that it does not exist.
I don't know what the products are like because after a month I still don't have them (and I don't think I will ever have them), but the 0 I give them is for their poor order management and for their lack of customer service. If you are from outside the Netherlands, do not order, because it is not worth being ripped off for 50€, as it happened to me.
I write this review because I've seen that the only thing that matters to Notbranded is their public image, and for that I hope they will take truly care of my situation now.

Another review here, to chime in with the rest of the negative experiences. I really wish I'd actually read people's reviews and checked out the negative ones, instead of just looking at the overall score, which is suspiciously high.

As others have experienced, I received earrings that looked nothing like the pictures on the website. Immediately obvious that the products are very very poor quality. On top of that, beware that returns are something you pay for, even when you want to return stuff that wasn't as advertised. Also there's a very short window of being able to do so.

UPDATE:
After reviewing I was contacted directly by the "owner" of notbranded, who went on a rant trying to gaslight me into feeling sorry about reviewing them, trying to shame me for not contacting them directly to ask for a "solution".
I wrote a message on the return slip for them, which was obviously not read. Also, I've handled the return exactly as per their instructions, so there is no obligation for me to do anything else.

Regardless of anything, fact is that this is a business that sold me a product, which was advertised as a completely different quality than what was actually sent to me and then they try to intimidate me afterwards. Disgusting.

Very poor quality items. The clasp is not working correctly on one of the pairs of earrings. And for another pair, the item color of one of the earrings does not match the picture shown, I cannot wear these earrings, they do not match. Additionally, be very aware that if you want to return an (unopened) item, you cover all the costs and they need to RECEIVE the package within 14 days of delivery. This is a very short window of opportunity compared to other online stores. I missed the deadline and now I am stuck with a number of unopened items that I do not want due to the poor quality. I will never shop with this store again.