What I really appreciate: super prompt shipping and delivery to a parcel box. Arrives in ~ 1 week which is great for where I live. Never had issues with an address misprint or anything of the sort,... See more
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I bought 3 earrings, they were great, really cute and had amazing quality, one earring broke after 2-3 days of wearing them. I reached out to customer support and they offered to send me a new pair. T... See more
Company replied
I ordered a necklace from here at christmas and although i absolutely love the style, the wire broken after 7 months of wearing it (and not wearing it every day!) I contacted customer service asking... See more
Company replied
So i received a package without a free item that was supposed to be included in my order. They shipped the new item without hesitation right away and made my query super straightforward! The items a... See more
Company replied
3.9
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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An amazing experience
My experience was amazing, not only did they responded within an amazing time fram but also were so comprehensive and lovely. I think this brand is on the right track.
24 August 2025
Unprompted review
Reply from Notbranded
Hi Inês!
It means so much to us that you took the time to leave these kind words for us. We hope to see you again! 💛
Evi,
Notbranded Customer Care
Friendly and fast customer service
Friendly and fast customer service - my order was shipped a 2nd time to me, after my 1st order got lost.
13 August 2025
Unprompted review
Reply from Notbranded
Hi!
We're sorry to hear that your first order got lost. This happens very rarely but I'm happy to hear that it was resolved by our support team!
Enjoy the jewelry! 💜
Kimberly,
Notbranded Customer Care
i’ve bought a necklace and a pair of…
i’ve bought a necklace and a pair of earrings from them and guys! i’m literally OBSESSED! that’s everything i’ve worn during my summer holidays in italy and everybody kept complimenting me! i’ll buy again for sureeee
30 July 2025
Unprompted review
Reply from Notbranded
Hi Erica!
We are so happy to hear this and we're sure you're rocking the jewelry! 💜
Kimberly,
Notbranded Customer Care
My necklace was a bit rusty so i wrote…
My necklace was a bit rusty so i wrote an email to costumer service- they wrote back immediately telling me they‘re gonna send me a new one!
Such a nice service!
19 August 2025
Unprompted review
Reply from Notbranded
Hi Daniela,
This is really odd and we're so happy we got to send you replacement! That's the way things should be. 💞
Kimberly,
Notbranded Customer Care
20 euros for a necklace
20 euros for a necklace. Okay, it looked nice, so I bought it. I was sure it was silver. When I actually saw it - I was shocked. It looked worse than necklaces from Temu or Shein. But I decided to give it a chance - maybe it just looked that way. Unfortunately not - after about an hour of wearing it, without doing anything special, it just broke.
This is worth maybe 2 euros, not 20 😭 I feel really cheated.
16 August 2025
Unprompted review
Reply from Notbranded
Hi Anna, I am sorry to hear that you have this experience with our jewelry. This is not a normal situation and we would love to find a solution together. We will contact you personally to find a solution together. Please share your order details here so we know who you are. We can’t find any orders on your Trustpilot name. Next time it would be great if you contact our customer service. We are always happy to help. ^Evi
Great customer service
Great customer service! One of the earrings that I ordered couldn’t close properly, and they sent me a new pair immediately. Very helpful!
12 August 2025
Unprompted review
Reply from Notbranded
Hi!
Thank you for taking the time to let us know! We're happy to have you here!💖
Kimberly,
Notbranded Customer Care
My favorite brand
The brand absolutely meets my taste. I am very happy with the earrings and necklaces. There were some minor problems with the bracelets and rings, but the company sorted them out quickly.
The customer service team is also great!
12 August 2025
Unprompted review
Reply from Notbranded
Hi!
Thank you for the sweet words, Oliwia! 💜
Kimberly,
Notbranded Customer Care
Would not order again
Terrible quality. SHEIN quality is still ten times better than this.
Update: originally gave one star because quality of the necklace is really cheap and clasp arrived broken and stained but changed it to two stars after customer service contacted me. I did write an email about how disappointed I am in the product and they forwarded it to the owner of the brand and she refunded me my money. so even though I wouldn’t order again the customer service was really good and fast solving my problem.
5 August 2025
Unprompted review
Reply from Notbranded
Good morning Anna,
Thank you for your opinion. I am sorry to hear that you are not happy with your order. We're a little shocked about the message. We've been around for seven years and work with a small team on our wonderful brand. Just because you might not like the products doesn't mean the quality is poor. We have over 2,000 products and we stand behind our quality.
If there's a real problem, we always solve it competently. Could you share your information on Trustpilot? Then we can contact you personally.
^Evi
Do not buy from them!
Do not buy from them!
I kept asking for a month about my package and they didn’t even send me a confirmation email. They kept telling me to wait and check a tracking website that didn’t give a lot of information. After I asked for a refund they tried to put the blame on me that the package didn’t arrive and that they didn’t get a clear answer from the delivery firm.
1 August 2025
Unprompted review
Reply from Notbranded
Hi 'Roxi Rose',
We are very shocked about your review and it does not sound like us at all. If you used the right e-mail address, you will always get an order and shipping confirmation and you can track the parcel from shipping to delivery.
I would like to know more about this situation. Therefore please share your order details through Trustpilot so we contact you and solve this problem for you.
Thanks,
Evi
Horrible
Horrible. DO NOT PURCHASE FROM THIS ONLINE STORE, THEY ARE SCAMMERS.
29 July 2025
Unprompted review
Reply from Notbranded
Hi,
Here is also the text we added to your previous post, as you continue to post harmful messages that contain inaccuracies. We've contacted you personally about this matter.
Since you continue to present our company differently online, here's the full story: You placed an order with us. Since you wouldn't be home long, you wanted the order delivered by a specific date. When that proved impossible, you contacted us and wanted to cancel the order. We told you this wasn't possible because the order was already in transit. The order was then delivered, and we offered to return it. You refused. You then wrote a second review, despite us kindly contacting you and sincerely wanting to help.
I've decided to refund you. Not because you are right, but because we did everything to help you, but there is not much we can do if somebody is not open for help. Once you return home, you can keep the jewelry you received. We regret this misrepresentation and that you are not willing to reach a fair settlement. It's unfortunate that you're abusing this platform to harm us.
I hope you understand that wrongly portraying us as scammers is very damaging to us, and we hope you'll stop doing this in the future. We are more than happy to help our customers, unfortunately, that's impossible since you're not open to a solution. Your refund is on it's way and as mentioned, you can keep the jewelry. We step away from this situation and don't accept any of this.
We are a positive brand and we like our customers to be fair and positive people as well.
Lilly, Notbranded Customer Care Manager
Very cheap quality, and basically no customer support
Very cheap quality. I ordered 4 itmes. One necklace has a very cheap clasp, that does not fuction properly and does not close, without pushing it in. The earings also don't close properly. The ring seems super light and cheap. All items feel super cheap and all the clasps from the necklaces and the earings dont fuction smooth at all.
Customer support does not help at all. It seems like I just get automated answers, that don't respond to my message. So all in all, the items are way too expensive for what they really are.
28 July 2025
Unprompted review
Reply from Notbranded
Hi Hannah,
Thank you for sharing your opinion. We're sorry to hear you weren't happy with our jewelry. We offer over 2,000 products and fully support the quality of our jewelry. We regret that you feel differently.
If you have a substantive complaint about a product or our customer service, I'd like to get in touch with you. Could you share your customer information via Trustpilot? We'd be happy to look into it.
Our customer support team always answers within 24 hours (on weekdays) on WhatsApp or via info@notbranded.nl.
Thank you,
Evi
bad beginning with a good ending
Edit: Everything was solved. Refund was offered to me and I got discount for new order which I received today.
Thank you
I placed order 2 weeks ago for more than 100 eur. It has been sent but never arrived. I sent 3 e-mails asking for help but with no response. I spent money for nothing.
It's regarding the order 432910 dated 9th od July.
9 July 2025
Unprompted review
Reply from Notbranded
Hi Renata,
I am sorry to hear that your package has not been delivered yet. We are currently having some trouble with our e-mail server, therefore we ask customers to contact us via WhatsApp. We would love to solve this problem for you. Can you please share your customer details through Trustpilot so we can help you solve the issue?
Of course you did not loose any money.
Kind regards,
Evi
Wouldn’t purchase again
Wouldn’t purchase again. The items are very beautiful but the quality is very poor. I could have bought the earrings from Temu for much less. When I reached out to the customer service, they weren’t willing to help and seemed to be very ignorant although one of the earring didn’t close (it was too loose) and when I wore them, they opened. The other ones on the other hand didn’t close at all. They tried to teach me how to bend it, but this shouldn’t be even needed if the quality was according to the price. I’m super sad about this experience.
18 July 2025
Unprompted review
Reply from Notbranded
Update: We've tried to find this person's information, but they're unwilling to share it. Unfortunately, we can't help them any further.
Hi,
I am sorry to hear that you are not happy with our customer service. I would like to investigate the conversation and find a solution together.
Of course you can buy earrings on these platforms. The quality will not be the same.
Please give us your personal details through Trustpilot so we can contact you and find out how we can help you best.
Update: we are not able to resolve this issue since the customer is not sharing any names or order details.
Thanks,
Evi
their delivery time is good.i have…
their delivery time is good.i have recieved the product at correct time.
14 July 2025
Unprompted review
Great experience
Order was shiped The same day I made it, came really quickly.
Necklace is perfect.
14 July 2025
Unprompted review
PERFECT BRAND!
PERFECT BRAND!Everything was amazing and the customer service too.I have made many orders one was 384410 and i am very happy that i found beautiful products in this brand!I really like them and wear them all the time!!
15 July 2025
Unprompted review
Reply from Notbranded
Thank you for your kind words! We love to have you as a customer <3
Don't order from them!
The jewellery is fine, but customer service is a joke. I've returned several items from an order in the original condition, well within the returning dates, and I'm yet to receive a refund or acknowledgement of the receipt of the return. Avoid!
Edit - the issue was resolved in the end, but it took leaving a bad review on trustpilot to actually hear back from them.
14 June 2025
Unprompted review
Reply from Notbranded
Hi Carla,
I am sorry to hear that your return is not yet proceeded. We process our returns within 1-3 business days after receiving them. Please track the tracking info of your return to see what the status is of your return in terms of location. If there is any question it would be nice if you would contact our customer service team who is always happy to give you the information that you need.
Since we don’t know who you are, can you please share your personal details through Trustpilot? That way we can track your return parcel down and contact you directly.
Thanks,
Evi
Update 15/7: we checked and did not receive a return on your name order number. We will contact you directly to help you in this case.
Very quick response and solved my…
Very quick response and solved my problem with a broken bracelet very kind.
11 July 2025
Unprompted review
Reply from Notbranded
Thank you for your kind words! We love to have you as a customer <3
Great Customer Support
UPDATE: Finally got my order and I love it!
Monica was very helpful and managed to get my order delivered in less than 24h!
Will certainly order again!
Thank you.
10 July 2025
Unprompted review
Reply from Notbranded
Hi Rafaela,
As mentioned in our e-mail contact, I will copy the text we just sent you per e-mail:
Unfortunately, I must conclude that the way you are currently communicating with us and portraying us online is, in my opinion, not fair. When placing your order, you provided the address of a store. However, we do not offer delivery to stores. A pickup point can only be selected online when it is offered through a pickup point locator — this is not the case with us. Therefore, the letterbox package was sent to the store address and delivered through their mailbox. Since a store typically has multiple employees, I can imagine that something may have gone wrong during the internal handling of the delivery. However, this is not our responsibility. Calling us scammers and urging others not to shop with us is, frankly, absurd.
Seven years ago, we've started this business and we are proud of what we’ve built. We are customer-oriented and always try to think along with our clients. Under normal circumstances, I would have asked my colleagues to send a new package to your home address. However, in this situation, I don’t believe that’s appropriate. You cannot hold us responsible for a mistake that occurred due to you entering an incorrect address that is not a valid delivery location.
I hope you understand that this way of handling things is not acceptable and that, under these circumstances, we are unable to assist you further. I would like to hear your side of the story and still hope we can reach a respectful solution together.
Let's continue our conversation per e-mail.
Have a great day,
Evi
Excellent Customer Service and Beautiful Jewelry
Unfortunately, one ring broke. I just had to send an email, and it was replaced. The email was written in a friendly tone, and everything went very smoothly.
In general, I really, really like the jewelry and I’m very happy with the pieces.:)
7 July 2025
Unprompted review
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