100% Happiness Guarantee comes with a catch
I was very disappointed with both the dress and the returns process.
The dress itself was poor quality, did not fit well, and was 95% polyester/5% spandex, which I had not seen disclosed on the product page.
My main issue, however, is with the very prominent “100% Happiness Guarantee”, which says you can return an item within 14 days for a full refund, “no questions asked”.
What is much less obvious is that returns have to be sent to the company’s warehouse in China at the customer’s expense.
I was told the parcel had to be fully tracked and sent DDP, with any customs charges potentially also my responsibility.
The company did offer me a 30% refund if I kept the dress, but a full refund required the international return. Their own returns policy says return postage to China is typically around £25. As I had paid only £29.95 for the dress, returning it made very little financial sense.
To be fair, the China return information does appear in the Refund Policy, but in my view it is nowhere near as prominent as the “100% Happiness Guarantee”. Had I realised before ordering that a return would need to go to China at my expense, I would not have purchased.
I won’t be ordering from Nottingham Boutique again.