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Nous Reviews 732

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its seamlessness and efficiency, making the process of finding better deals and switching providers incredibly easy. Many people highlight the significant savings achieved on utilities, mobile, and broadband, often without any effort on their part. The customer service is frequently described as excellent, with swift communication and helpful updates throughout the entire process. Reviewers appreciate the user-friendly experience, noting that the company handles most of the work, allowing them to save money effortlessly. However, some people experienced issues with the transfer process, leading to higher tariff rates due to difficulties encountered.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, swift, and efficient,... See more

Value for money

Reviewers highlight positive aspects of value for money, with many customers reporting significant savings on... See more

Price

Users describe positive interactions with price, with many reporting significant savings on various services... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was absolutely gobsmacked at how seamless, yet informative the process was. All my major outgoings reviewed and savings instantly identified. Currently saving approx £100 per month on utilities alon... See more

Rated 5 out of 5 stars

Honestly....recommend! An almost eerily efficient service that just does what it says. In a world where we are all used to bad service this was a revelation. I saved £244 effortlessly. Nous is now che... See more

Rated 5 out of 5 stars

So so impressed with Nous. I’ve changed my energy tariff, broadband and two mobiles. On track to save £1500 and we had thought we were on good tariffs before! Nous manage all the changes and are s... See more

Rated 5 out of 5 stars

Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole proce... See more

Company details

Written by the company

We're helping households get smart and stay vigilant to the cost-of-living crisis.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

732 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(732)

653 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Nous is brilliant

Nous is brilliant! Really helpful, efficient and just great! I've been highly recommending to my friends and family

17 May 2026
Unprompted review
Rated 2 out of 5 stars

feedback from Nous.

Quick feedback from Nous.
Unable to transfer address I think to new mobile? Why??
Still waiting for new SIM card to arrive

1 June 2026
Unprompted review
Nous logo

Reply from Nous

Hi Caroline,

Thanks for taking the time to share your feedback.

We’re sorry for the delay with your new SIM card. Unfortunately, your new provider experienced an issue dispatching it, which meant the transfer took longer than expected.

The issue has now been resolved and your SIM should be with you shortly. If there’s anything else we can help with, we’re very happy to assist.

Rated 1 out of 5 stars

Out of curiosity input my details to…

Out of curiosity input my details to see what savings could be made. Did not go ahead with any of the suggested savings and received an email this morning saying my energy switch had started. I did not authorise or consent to this. No contact from the company regarding this. Extremely annoyed.

1 June 2026
Unprompted review
Nous logo

Reply from Nous

Hi Chloe,

Thanks for sharing your experience, and we’re sorry it wasn’t what you expected.

It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide you with the full details of any potential switches, giving you plenty of notice via email and WhatsApp so you have time to review them and let us know if you don’t want to go ahead. Most of our customers prefer this level of automation and convenience.

Nous is designed to take the hassle out of saving money on bills. However, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.

If there’s anything else we can help to clarify, you’re very welcome to contact support@nous.co and we’ll be happy to help.

Rated 5 out of 5 stars

Fab experience

Fab experience! Nous has done the entire switch for me, which is so helpful when you’re working! No complaints!

31 May 2026
Unprompted review
Rated 4 out of 5 stars

Super easy

Super easy, Nous did all the work and I just got notified when it was all done. I'll wait for my first bill before I really see the difference so that's the only reason I didn't give 5 stars.

23 May 2026
Unprompted review

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