Always excellent customer service - the girls are very kind and knowledgeable on the phone, and care with packaging. The products are fab too, as is the pricing! Knocked a star off because of posta... See more
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Small group with a very knowledgeable, patient, skilled and professional teacher, she was absolutely lovely, of which she made it so enjoyable. It was very intense, alot to learn but KB was very... See more
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I personally believe the staff on the phones are very polite and helpful. Website is great and when paying it's no problem although twice when I have tried using Klarna through the website it's glitc... See more
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The online classes were easy to navigate and week structured so I felt I learnt a lot whilst being interactive. The products are excellent and the discount/ offers in kits with training are a great va... See more
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Company details
Written by the company
Nouveau Beauty is THE house of professional beauty. Exclusively for beauty professionals and beauty students, from the creators of HD Brows, Nouveau Lashes and K.B Pro.
Contact info
United Kingdom
- 01977 655090
- info@nouveaubeauty.com
- nouveaubeauty.com
4.1
Great
243 reviews
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Hasn’t replied to negative reviews
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Reply from Nouveau Beauty
Thank you for your excellent review.
Team Nouveau Beauty
Late delivery
Products great and order was correct, however I paid £7 for express next day delivery, but it was despatched late and took two days to arrive, which left me short of products in the busiest week of the year. I had to buy alternatives from a local wholesaler which was more hassle and expense. This is not the first time delivery has arrived late.
20 December 2024
Reply from Nouveau Beauty
Hi Amanda,
Thank you for you feedback! We want to ensure we provide the best experience for our customers and it is imperative we get feedback on anything where improvements can be made.
With our Express shipping we aim to deliver next day however in line with our terms and conditions, we do advise to allow up to 48 hours for delivery, should there be factors out of our control that may prevent the order being delivered next day.
If you have any concerns regarding your delivery, please reach out to our Customer Experience Team on info@nouveaubeauty.com and they will be more than happy to assist and provide solutions for you.
Thanks
Team Nouveau Beauty
Used Nouveau & HD for over 10 years
Used Nouveau & HD for over 10 years. Fabulous products, great training, efficient ordering and fast reliable delivery. Highly recommend .
17 December 2024
Reply from Nouveau Beauty
Hi Ruth,
Thank you for your outstanding review!
We are thrilled to have loyal customers such as yourself! Thank you for supporting the brand!
Thanks
Team Nouveau Beauty
Excellent and prompt service and…
Excellent and prompt service and outstanding products.
3 December 2024
Reply from Nouveau Beauty
We are happy to hear you have had a positive experience, thank you for taking the time to leave a review.
Thanks
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your feedback and kind words!
Team Nouveau Beauty
Incomplete order
I placed an order on the 30th November which arrived on the 5th December, however there was 1 item missing. I emailed this information with a pic of my invoice. I received an email back explaining that they were very busy due to the black Friday sale and that they would deal with it between 3-7 days. It is now 15th December and I haven't received the rest of my order or any form of communication.
5 December 2024
Reply from Nouveau Beauty
Hi Andrea,
We are sorry to hear that you have not received a response as this is certainly unusual as we are currently up to date with our emails, so we are unsure why we are unable to locate your email, this has been raised with IT as we don't want to miss any communication from our customers.
I can see our Team Leader has tried to contact you to provide support and resolve this matter for you. If you would like to call them on 01977 655090 or email info@nouveaubeauty.com they will be able to support you.
Sorry again for any inconvenience caused.
Best wishes
Team Nouveau Beauty
Very helpful staff that I spoke to &…
Very helpful staff that I spoke to & product arrived 2 days later
28 November 2024
Reply from Nouveau Beauty
Thank you for your kind review, Sally! We’re so pleased to hear that our team was helpful and that your product arrived quickly. Your feedback means a lot to us.
Team Nouveau Beauty
Very good all products thank you
Honestly Very good products I Recommend everyone Hd tint and wax
My customers Happy always thank you
29 November 2024
Reply from Nouveau Beauty
Thank you for your lovely review, Parveen! We’re pleased to hear that you and your customers are happy with our HD tint and wax. Your recommendation means so much to us, and we’re delighted to be part of your success.
Team Nouveau Beauty
The teachers were very helpful went…
The teachers were very helpful went step-by-step with what to do and it was explained very clearly
12 November 2024
Reply from Nouveau Beauty
Thank you for your kind words, Geta! We’re so pleased to hear that you found the teachers helpful and the step-by-step guidance clear. It’s great to know that you had a positive experience, and we’re here to support you every step of the way.
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your feedback Rachel! We’re thrilled to hear your order was exactly as expected and arrived promptly.
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your wonderful feedback, Vaida! We’re delighted to hear you found our service professional and fast, and that you’re pleased with the quality of our products.
Team Nouveau Beauty
Purchased products on the run up-to…
Purchased products on the run up-to Christmas rush… as always the products arrived in good time! Amazing quality as always 🌟
18 November 2024
Reply from Nouveau Beauty
Thank you for your lovely feedback, Hannah! We're so pleased to hear your products arrived promptly during this busy period and that you're loving the quality.
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your fantastic feedback, Jane! We're delighted to hear our team has been helpful and that you've had such a positive experience. We truly pride ourselves on providing excellent customer service, so it’s great to know we’ve met your expectations.
Team Nouveau Beauty
Quick delivery and no complaints!
Easy to purchase, quick delivery and no issues with my order. I regularly order from NB and never have any complaints.
11 November 2024
Reply from Nouveau Beauty
Thank you so much for your lovely review, Colette! We’re delighted to hear that you’ve had such a positive experience with us and that your orders are always seamless. We truly value your loyalty and look forward to continuing to provide you with the excellent service you deserve.
Reply from Nouveau Beauty
Thank you for your amazing feedback, Jessica! We’re thrilled to hear you’ve had such a great experience with us. Your support means the world to our team!
Team Nouveau Beauty
Reply from Nouveau Beauty
Thank you for your lovely feedback, Patricia! We’re so pleased to hear you’re happy with our customer service—it’s something we take great pride in.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Nouveau Beauty
Lovely and welcoming staff
Lovely and welcoming staff. Academy was clean and organised! Teaching was fab, well worth the money
16 October 2024
Reply from Nouveau Beauty
Thank you so much for your lovely review! We're delighted to hear that you felt welcomed by our team and enjoyed the clean, organised environment at the academy. It’s great to know you found the teaching valuable and well worth it. We're here to support you, so if you have any questions or need further help, please don’t hesitate to get in touch. Thanks again for choosing us!
Team Nouveau Beauty
Reply from Nouveau Beauty
Amazing news, thanks for your feedback Fay!
Team Nouveau Beauty
Easy ordering and delivery products are…
Easy ordering and delivery products are excellent.
22 October 2024
Reply from Nouveau Beauty
Thanks so much for your feedback!
Team Nouveau Beauty
Super efficient service from ordering…
Super efficient service from ordering and delivery . Lee is always so helpful and entertaining making the buying experience so much more relaxed .
Goods are well packaged.
17 October 2024
Reply from Nouveau Beauty
Thank you so much for the wonderful review Joanne! We’re thrilled to hear you had a seamless ordering and delivery experience. I’ll be sure to pass along your kind words to Lee – he’ll be delighted to know he added a bit of fun to your buying experience!
We’re glad everything arrived well-packaged, and we look forward to assisting you again in the future.
Thanks again for your support!
Team Nouveau Beauty
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