Nova Blooms helped us throughout first lockdown by supplying us with fresh fruit and vegetables during a time when we had to self shield and had no other means of shopping. Since that time whenever... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a beautiful Red Asian orchid from Novablooms in January for my birthday. This is the second orchid I have bought from here. The first one, bought a year ago, is going strong but my Red Asian... See more
Company replied
A beautiful orchid delivered very well-packaged, just two days before Christmas. Hid the box in a cupboard until gifting it on the 25th, and on opening it looked fantastic, and the recipient was most... See more
Have been ordering from nova blooms for over a year now. Flowers have always been good quality. This time round, the orchids that turned up withered within 3 days despite providing water and plant foo... See more
Company replied
Company details
Written by the company
Flowers and plants, online delivery, straight to your door. We make the sending and receiving of our products a joy. So if something isn’t 100% perfect, our customer service team will always go the extra mile to make it right. We are here to help and ready to assist you in any occasion or situation.
Contact info
Vine Nurseries, Spout Ln, Stanwell Moor, TW19 6BN, Staines, United Kingdom
- 020 8106 1196
- contact@novablooms.com
- novablooms.com
Pure Joy!
Nova Blooms Uk always puts a smile on my face when I answer the door and receive a box with the most beautiful gift, fresh flowers that cheer up the house and the soul of the recipient. Pure joy and impeccable service!
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
The vandaborchid was demage
The vandaborchid was demage. Was with mold and i clean everything. Now is much bad in 2 weeks i lose all the flowers and look bad, so i need buy other one
29 March 2021
Reply from Nova Blooms UK
Thanks for your review.
We are sorry to hear this and I can see that we have discussed this over email and partially refunded you for this.
Kind regards
Hayley
Flowers arrived very quickly…
Flowers arrived very quickly unfortunately the next day four of the red roses looks dried up and floppy.
29 March 2021
Reply from Nova Blooms UK
Thanks for your review, we are sorry to hear this however this is the first time you have brought this to our attention.
Could you please email photos of the flowers so we can work out a suitable solution for you. Email address is: cs@novablooms.com
Look forward to your email.
Kind regards
Hayley
Excellent
Excellent. Flowers were absolutely stunning, packaged beautifully and delivery was on time.
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Special offer from Novablooms
I took advantage of NOVABLOOMS latest offer through Instagram of 20ish tulip stems .... just pay for delivery of £5.95
As always they arrived promptly, well packed and the stems were all in bud to allow for maximum enjoyment for me , plus they were beautifully fresh !
I have bought many times from this company and can highly recommend them to buy flowers from !
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Stunning orchids
I bought orchids for a friend who recently lost her mother/ to give her pleasure and she was so appreciative- the flowers were stunning and on basis of previous orchids sourced from nova blooms will last weeks
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
This was an excellent service
This was an excellent service. My niece received the orchid plant for her birthday which she said was absolutely lovely.
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Lovely flowers
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Best Wishes,
Hayley
Amazing Service and amazing flowers!
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Great flowers
Took advantage of a fab offer on some Tulips. The flowers arrived in a timely manner on the requested day and were in great condition. The flowers were closed on arrival and I have had the pleasure of watching them slowly open.
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Best Wishes,
Hayley
I bought these flowers in a ‘pay…
I bought these flowers in a ‘pay postage only’ offer and they were worth the £5.95 I paid but were definitely not worth the £25.00 they should have cost.
29 March 2021
Reply from Nova Blooms UK
Good afternoon
Thank you for your review, we are sorry to hear that you were disappointed with the flowers you received for £5.95. We will look into this further.
Kind regards
Hayley
Happy Repeat Customer!
I’ve always received great and speedy services from Novablooms. I believe their blooms represent good value too. I am a happy repeat customer :-)
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Lovely flowers delivered on time and…
Lovely flowers delivered on time and very satisfied customer
29 March 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.