I hope Novamed remains a British Company. A first-class service which too often gets lost when American hedge fund vultures grab local businesses.
Company replied
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See what reviewers are saying
The quality of the pants we purchase from Novamed is of the highest quality and comfort for my elderly mother. We tried all the ‘brand name’ ones and they were absolutely rubbish for leakage, absorpat... See more
Company replied
Great prompt delivery and pull on pants for my elderly mother who has dementia. The pants are soft, thick and comfortable and keep her dry which totally out weighs the pads or should I say nappies... See more
Company replied
I have been incontinent for 10 years now - always used pull ups until recently when the brand I was using started to leak. I’ve decided to use all in ones as I know I will feel more secure when out an... See more
Company replied
Company details
- #28 of 49 best companies in Medical Equipment Supplier
- #24 of 45 best companies in Medical supply store
Written by the company
Novamed, A British Brand of Incontinence pads. We supply adult continence products for people of all genders to maintain an active, dignified and independent lifestyle. At Novamed, we have a core belief that innovation in the science of care improves patient’s comfort and brings them dignity. With this in mind we have developed our range of incontinence products in different absorbencies, to manage different levels of incontinence. Thousands of people rely on Novamed to keep them secure, dry and independent. People around the world can continue to live an active lifestyle, with Novamed’s incontinence pads and pants, you can manage medium to heavy incontinence. Our incontinence products have an enhanced Secure Absorption area that helps to manage with leaks, odour control, and keeping skin moist. Our range includes All-in-ones / Slips, Pants and Underpads / Bedpads.
Contact info
Unit 4, Coopers Place, Combe Lane, GU8 5SZ, Wormley, United Kingdom
- 0808 196 2070
- info@novamedeurope.com
- novamedpads.co.uk
4.7
Excellent
256 reviews
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Excellent service
Excellent service . Easy to use and adapt my subscription if I need to
16 July 2025
Reply from Novamed Pads
Thank you for leaving a review. We're happy to hear you find our service easy to use.
Reply from Novamed Pads
Hi Nigel,
Thank you so much for your review. We are happy to hear your delivery came fast.
Reply from Novamed Pads
Hi Bob, we're glad to hear your product arrived on time.
They fitted ok but not brilliantly
They fitted ok but not brilliantly. They started to leak from the legs quite badly after a short while however, they are comfortable to wear until wet, P.E backed are far better. They fit better, don't loose shape and fall off.
15 April 2025
Somewhat disappointed ...
I ordered a sample pack & according to the website, there should have been 3 types of samples included - sadly only 1 of the samples were included & the main one I needed was not sent. So, sadly my experience is rather disappointing.
15 April 2025
Reply from Novamed Pads
Hello, Thank you for your review. You only ordered 1 pc of the sample. It was sent out to you. You never ordered 3 pcs as mentioned in your review. If you need more samples to try then please reach out to Novamed team at info@novamedeurope.com and new samples can be arranged for you.
Kind Regards
Novamed Team
Reply from Novamed Pads
We're glad to hear. Thank you so much for your review 😊
Reply from Novamed Pads
We're glad to hear that we're keeping you dry. Thank you so much for your review 😊
Quick delivery
Quick delivery. Really happy with the product. Best ever. Given it 5 star.
12 March 2025
Reply from Novamed Pads
We're glad to hear. Thank you so much for your review 😊
Reply from Novamed Pads
We're thrilled to hear you were happy with the sample, and we're even happier to assist you for the future.
Very efficient automatic reorder system…
Very efficient automatic reorder system and fast delivery
27 December 2024
Reply from Novamed Pads
Hi Susan, thank you for your review!
Wrong delivery address
The parcel was delivered to billing address, not delivery address ( which was different). This is the first time this has happened.
28 November 2024
Reply from Novamed Pads
Hi Sarah, we'd like to apologise for this. It appears there was an error in our system that led to this. Please know this won't be an issue again. Please email info@novamedeurope.com, and we will resolve this issue.
Prompt service and great product
Great prompt delivery and pull on pants for my elderly mother who has dementia. The pants are soft, thick and comfortable and keep her dry which totally out weighs the pads or should I say nappies that the NHS provide, which are totally undignified. only negative is the cost and the certain the NHS should review supplying these even at a lower or discounted price for the infirm that are no longer able to use the toilet on their own, however still wish to be considered 'human' and be treated with dignity.
21 October 2024
Reply from Novamed Pads
Hi Maria, thank you so much for your kind words and for sharing your experience. We believe everyone deserves to be treated with dignity, so it is great to hear that pull ups have been helpful and comfortable for your mother. Thank you again for your feedback!
Reply from Novamed Pads
Thank you for letting us know, we appreciate your feedback!
Reply from Novamed Pads
Hi Paul, we are sorry to hear this. Please contact info@novamedeurope.com to let us know more details so we can resolve this.
Very good on delivery and all is okay…
Very good on delivery and all is okay with my order
26 September 2024
Reply from Novamed Pads
Thank you for letting us know everything was good with the delivery and order, we hope you enjoy the product!
Reply from Novamed Pads
Thank you so much for your review, we really appreciate it!
Reply from Novamed Pads
Thank you so much for your review! We're glad to hear you enjoyed the product so much 🙂
Reply from Novamed Pads
Thank you so much for your review, we really appreciate it!
Reply from Novamed Pads
Thank you for your review. We appreciate it!
You are reliable
You were very prompt sending out the samples thanks, I was impressed by the quality of them and I really liked the bamboo pad. I unfortunately ordered the wrong size in the pants so I couldn't try them.
15 July 2024
Reply from Novamed Pads
Thank you so much for your feedback.
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