Нова пошта Reviews 

Nova Poshta is an organization of thieves and scammers. Which is renowned for stealing valuable packages. And then shifting the blame onto someone else. Worst carrier in the world. This is not the first time they stole a package. Twts

The best post service in the world
Package from Ukraine to USA in 7 days to-door delivery in 7 days with package tracking.

Congratulations! In just 4 working days, including Sunday, the package left Borispyl on October 11th and arrived in southern Italy on Wednesday, October 15th. Now that's what you call express courier!!!! Thank you. Antonio.October 11th

I was changed to another queue. I mean that I should ask for service twice.

I don't like to leave bad reviews, but I need to warn people about Nova Post. Nova Post never delivered the time-sensitive, important package to me (from Ukraine to California, USA). I paid extra for this expedited service because I thought it would be more tustworthy for overseas shipping than the USPS, but I regret that decision so much. Even though they claim "failed delivery", someone has always been home answering the door. I emailed them, texted them (there is no local phone number), drove all over town to various package drop-off locations asking if they had my package, left a sign for Nova Post in both English and Ukrainian at the office of my apartment complex, and filed a claim for the missing package. I never heard back from them. I can only assume now that NOVA POST IS A SCAM. If someone from Nova Post contacts me to resolve the problem, I will consider modifying this review. Нова Пошта — це шахрайство!

I tried ordering some things through Nova Poshta Global. However, when it came time to enter a shipping address, the store branch wouldn't auto populate. If I entered the store branch and pressed enter it would just delete it. No matter how many different ways I tried to enter it, I couldn't. I sent an email to customer support.... nothing.

Finally in the address section, I just added the address of the Nova Poshta Location closest to my house. Well delivery day comes and they keep calling me. I don't speak Ukrainian, so no communication part doesn't make it easier, so that if my fault. After about four days of people calling speaking to me in a language I can't understand, someone calls who speaks English. I tell them just to leave the package at the store, which is the address I gave them. They say it will be $15. To change the delivery address.

Their website doesn't work, and they want to charge you extra because they are changing the address from the branch location, to the branch number. Never again.

If I could give Nova Post a rating of 0, I would. They are the worst courier service I have ever dealt with in this country. On the first day of delivery, they came to my office around 7 pm and, as nobody was there, they said that my address was incomplete. On the second day, I received an email and a text at 8 pm saying that the driver would be at my office in 15 minutes. At 8 pm, please! I don't know if the driver intended to deliver a letter of admission from Hogwarts, but no one came. On the third day, when I arrived at the office, the parcel was already in the courtyard, probably thrown over the gate. If you could keep away from this garbage of a courier.
And don't bother calling them — their phone will just keep ringing until it hangs up on you.

My parcel 20 4004 7303 6494 was supposed to be delivered by August 21.08.2025 by 6 PM. It was never dispatched. After lodging a complaint on 22.08.2025, they promised delivery on August 24.08.2025 - and failed again. No updates, no explanation. This is not just incompetence - it's disrespect toward customers.

The customer service is so lousy they’re not worth of 1 point

I sent with Nova Post an insured parcel up to 800 Euro from Germany to Poland. The equipment was completely damaged, the screen was broken. I applied for compensation, but my application was rejected along with a stupid excuse. All that remains is for me to take legal action. This is my worst experience compared to other courier companies. I don't recommend this company to anyone

€220 for a small package. This is EXTORTION.
They overinflate pricing and NOONE will be able to afford.
I just have one question, HOW DARE YOU.

I want to be very clear about this part. When using this company’s international shipping service, there is a critical drawback. They register a higher weight at their overseas branches than the actual weight. For example, if the actual weight is 950g, they register it as 1.08kg, or 1.9kg as 2.05kg. The reason for this is that shipping costs increase by more than $5 for every 0.5kg. (I explained this to the sellers and asked them to ensure accurate weight measurements before shipping.) I filed several complaints, but nothing has improved, so I stopped using this service for purchases and deliveries from abroad. Always double-check their weight measurements!

The service was not good. I had 10 kg parcel and I supposed to pay £35 for that. The lady said I need to pay £50 because I had clothes that can’t fit in 10kg box.
Look like it’s my problem that they have small boxes. For 10kg box I payed £50 🥴🥴🥴🥴

I recently used Nova Poshta for a delivery. The service was generally okay, but there were a few issues. The package arrived later than expected, and the tracking updates were not very reliable. On the positive side, the staff at the local branch were polite and helpful, and my package was in good condition. Overall, Nova Poshta is decent for local deliveries, but there's room for improvement, especially in terms of punctuality and communication.

In late January 2023, I shipped a package containing a computer (a large system unit with a Gigabyte motherboard) and a separate Gigabyte graphics card from Kyiv to Poznań, Poland, using Nova Poshta. I declared the package's value as €1250, paid for insurance, and provided a detailed description of the contents.

Upon arrival in Poland, customs repeatedly asked for detailed descriptions of the contents, even though this was already provided when the package was sent. This back-and-forth communication lasted from January 3 to 16. After resolving the customs issues, Nova Poshta informed me that the package was handed over to DPD Polska for delivery and would arrive the next day. However, the courier did not show up as scheduled, and after multiple follow-ups, Nova Poshta initially claimed the package was lost. They later found it and offered me a compensation of €1250, which I refused, asking them to continue searching. The package was eventually delivered but the courier refused to bring it to my door, even though I had paid for this service. I had to pay an additional 50 PLN to get help bringing the 48 kg package inside.

The next day, I found that the computer was damaged. I immediately reported this to Nova Poshta and was asked to fill out a questionnaire to process my claim, which I did, asking for compensation of €1250 plus the delivery cost of 210 PLN and customs fees of 1230 PLN. They promised to resolve the issue within a month. More than a month later, after several calls and having to raise my voice to get any action, they offered me only €420 in compensation on June 6, 2024, and blamed me for reporting the issue too late.

I am shocked and disappointed. First, they needed two weeks just to accept the detailed list of contents, then they lost my package, then they delivered it damaged, and now they are refusing to pay the full compensation and blaming me? They haven't offered to compensate for the emotional distress and to top it all off, the computer we assembled doesn't work!

Their customer service is ineffective and they provide no other contacts. This is a disgrace! I strongly advise against using this company. They are unreliable and unprofessional.

[Update]
I am updating my precision comment as I was not expecting to have the box delivered in the destination country so quickly. The box was picked up on time without any problems. I was a bit anxious as the whole process did not start so well. I hope that it will be delivered without any issues. I am pleased at the moment :)

Horrible company and too incompetent to figure out their own received payments.

Got a package from the Ukraine and Nova Post handled tax and import to Germany.

After sending me an invoice that I paid they just don't care and start sending me mails that I haven't paid and they will charge additional fees soon.

Every single attempt to resolve it has been unsuccessful. Nobody answers emails and while they take up the phone their agents end up being utterly useless and just ensure you the matter is taken care of which is not the case.

Dare charging me any late payment fees and I'll sue you for harassment. I have all proof of payment. If you're to dumb to understand which money arrives in your bank accounts that is not my fault.

Great delivery!
It's always fast and reliable. Keep it up!

i called Nova Poshta because of my package who is in customs for 1 Week. There was an super unfriendly and uninterested woman at the Phone who has a poor phone connection. She did tell me that she can´t help me and only told me that the package is in custom ( info i already knew ) and it was not 100% sure that the package arrive next week. I told her that the customs clearance within Europe is normally completed in 1-2 days and not 1 week and is there a Problem with my Package? Again she can´t help me. When i asked her about the customs Phone Number or a adress, that i can call directly by myself,
she didn´t wanna give it to me and just hung up. I´m so angry, this package was a present for a
friends birthday and should arrive at 7.March like i ordered, but yeah this service is super unprofessional. And i still don´t know when my package will arrive.

Completely satisfied with the service and speed of delivery.
I've been using Nova Poshta delivery for more than 12 years and haven't had any accidents as a private sender or a business client.

Thanks for transforming delivery in Ukraine and now in some European countries.