Nova UK Reviews 

372
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Purchased four copper bands on a buy one get one free deal thinking this seemed to good to be true and thinking the quality might be poor But... I was wrong , it took about two weeks to arrive but wa... See more

Rated 2 out of 5 stars

Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... See more

Rated 2 out of 5 stars

Brilliant product! Unfortunately blades snapped and loved being able to buy replacements. However you can only buy 1 and the have to pay postage. Tried to call but they never return the attemp... See more

Rated 5 out of 5 stars

We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... See more

Company details

  1. Kitchenware Shop
  2. also in
  3. Bathroom Supply Shop

Written by the company

Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com


Contact info

4.1

Great

TrustScore 4 out of 5

372 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(372)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude and aggressive staff

Unfortunately, a representative of yours at the Royal Cornwall Showground selling a whisk completely let this company down by being extremely rude and aggressive.
My father and son(5) were watching your demo while I was checking messages on my phone from behind them, he noticed this and told me not to video him - in which I replied I wasn't, obviously I wasn't filming someone whisking water....🤦🏻‍♀️ He then raises his voice at me in front of everyone around us including my 5 year old son and asks what was the point in him showing the whisk - I replied politely and said I had a gadget similar so I was aware of how it works but my father was watching and interested but he instead THREW all of the equipment and the contents of the bowls in the bins and used hand gestures for us to move on.
My father was contemplating buying one and actually had returned for the second time to watch but after this was put off by this terribly rude and ignorant person.
Not going to get many sales with an attitude like that!!!

Edited to add a reply -
Unfortunately, the seller having a huge banner with just your name on it makes it everything to do with your business. He is representing you and your products and as much as you find it difficult to imagine him being rude to anyone, he very much was - prompting my review.
Thank you for your offer of me emailing you, I wont be doing this, it is not why I wrote the review, it was purely to highlight to you that your brand representative was aggressive and put us, and I suspect the other people who witnessed it, off buying.

12 June 2022
Unprompted review
Nova UK logo

Reply from Nova UK

I am really sorry to hear about a negative experience you had at the Royal Cornwall Showground. We wholesale our stock out to different customers who then go on to sale our products at events around the country - this isn't actually anything to do with our company. That being said, we have sold to this person for many years and it's difficult to imagine him being rude to anyone.
With this in mind, we would like the rectify this for you as we don't like to leave anyone with a negative experience. If you could email us at: info@novauk.com then we'd be happy to help :)

Rated 1 out of 5 stars
Nova UK logo

Reply from Nova UK

I am sorry you are unhappy with your product, we are surprised as we normally get great feedback! We pride ourselves on selling high-quality, durable and useful products so we are sad to hear you don't like it. We are a small, family-run business and are always happy to help. If you just send us an email - as opposed to jumping straight to negative reviews - then we can assist you with this issue. Our email address is: info@novauk.com. Thank you!

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