NOVA Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and approachable demeanor, making complex financial decisions much easier to navigate. The service provided is frequently highlighted as excellent, with many people appreciating the personalized advice that goes beyond just numbers, focusing on overall life goals. Reviewers are particularly impressed with the quick response times and the clear, comprehensive explanations, which create a smooth and stress-free user experience. Many people noted that the company's approach stands out from other financial advisors, offering transparent and honest guidance without jargon or pressure. The overall sentiment indicates a high level of trust and satisfaction, with customers feeling well-supported and confident in their financial planning.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, highlighting lower fees, better service, and a friendly,... See more

Customer service

Customers consistently note positive experiences with customer service, feeling supported every step of the... See more

User experience

Customers had positive experiences with user experience, consistently describing it as exceptional and highly... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started working with Joe just over 12 months ago and I have gone from having no plan to being comfortable that I will be able to look after my family in the future. The service Nova offer is very pr... See more

Rated 5 out of 5 stars

Will helped us to get our first mortgage. As first time buyers we were pretty clueless and he was always patient and knowledgeable when answering our many questions. He got us a good deal (which impro... See more

Rated 5 out of 5 stars

My wife & I have been working with Valentina (and Amy) for the past few years (and watched the youtube content). Unlike with other financial advisors the advice I'm getting here is personal and more t... See more

Rated 5 out of 5 stars

Toby and the team at NOVA Wealth have been excellent throughout our time with them. Toby is highly knowledgeable, professional, and clearly takes the time to understand what matters to us on a persona... See more


Company details

  1. Financial Planner
  2. Financial advisor
  3. Investment service
  4. Mortgage broker

Written by the company

We’re a wealth management company that helps you ask more of life. We take the uncertainty out of your finances – with straight-talking advice to help you do more with your money. Maybe you’ve started to think about your retirement. It could be you’re wondering how to juggle your family’s needs and your own. Or perhaps you just want the reassurance that your money’s working as hard as it can. Whatever the goal, we’ll build you an expert plan to get you there. Because some things are too important to DIY. Getting help shouldn’t be a hassle, so we’ll pair you with an adviser in minutes. At NOVA (previously known as Octopus Wealth), you can chat to your adviser online, on the phone, or face-to-face. And we’ll do it all without an ounce of jargon. It’s smart, faff-free financial advice – on your terms.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

NOVA and particularly Simon Cahill have…

NOVA and particularly Simon Cahill have been clear, concise and have listened to my requirements, outlining the risks and potential gains of each strategy to educate me, so that I can make an informed decision, at every stage. Any questions I have are answered promptly and the platforms and tools are easy and clear to navigate and manage. This is a 5 star experience from my previous FA’s, I just wished I’d moved to NOVA sooner.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

From Stress to Relief – Excellent Mortgage Team!

Special thanks to Will (and Zoe) for their patience and expert guidance, we had an incredible experience with the Nova Team. We originally planned to pay off my mortgage in full, but when the stock market unexpectedly crashed and wiped out 20% of my portfolio, we had to change plans at the last minute.

Their team handled the situation with professionalism, speed, and compassion. They worked with us to secure the right mortgage extension without making me feel rushed or pressured. The communication was clear throughout, and they really went the extra mile to make sure we felt supported and understood.

It’s rare to find a mortgage company that truly treats you like a person, not just a number. Highly recommend!

Venu P

18 April 2025
Unprompted review
Rated 5 out of 5 stars

We wish we had done this decades ago!

We have spent years with various pension pots, wondering whether we were on track to our retirement. But finally got around to speak to the professionals at Nova to analyse our whole financial status. Lauren O'Loughlin and the Amy team have been an absolute pleasure and delight to work with. It's just a shame we didn't do this 10 or 20 years ago. We are now recommending our children do the same. Thank you Lauren and Nova

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, particularly when things went wrong along the way. Very proactive and came up with solutions. We got the result we wanted.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Warm friendly and knowledgeable

Will has been great throughout the process. Very professional and approachable demeaner. Given helpful information throughout which helped guide our decision on which mortgage option to choose. Will definitely use again when we come to renew.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Will at Nova Wealth

As first-time buyers, navigating the mortgage process felt overwhelming. However, Will was fantastic and made it incredibly smooth and stress-free. He outlined all our options, ensuring we fully understood each one, and expertly guided us towards the best mortgage for our needs.

Will and the entire Nova Wealth team worked with remarkable speed and efficiency to process our application, which was crucial for our tight timeline. Their proactive approach and clear communication kept us informed every step of the way, significantly reducing the stress associated with buying our first home. We highly recommend!!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service all round

Will and the whole team at Nova have been fantastic. We had some challenging circumstances but Will was so incredibly knowledgeable and nothing was too much trouble.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Olu and Zoe were great to work with

Olu and Zoe were great to work with. They offered plenty of useful advice, happy answered lots of questions and dealt with everyone speedily. Going through the different options via a screen share was particularly welcome. Would highly recommend.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Dan Burrows at Nova has been a breath…

Dan Burrows at Nova has been a breath of fresh air and a wise, trustworthy advisor as we have considered pensions, investments and mortgage decisions, and all financial planning. Dan listens hard and takes care to understand what matters most to clients. He shows care and expertise and, together with colleague Amy Farringdon, provides a good standard service.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience with the Nova Team

From financial planning with Andrew and Amy to our remortgage with Will and Kerri, the Nova team has been fantastic. Their clear and professional advice has helped me map out my retirement options, ensuring the most tax-efficient approach while giving me confidence in my long-term financial plans.
Our remortgage last year was also handled smoothly, with multiple scenarios considered. Looking back a year later, we’re confident we secured the best option available. Financial planning is a long-term journey, and I feel completely at ease with the Nova team guiding us.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Straightforward Remortage

We worked with Will on our remortgage and it was a painless process, we got great advice and support throughout the process. Happy to say the process completed very quickly.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Recommending William Shillingford

Nova partnered with our company to provide seminars on Mortgages and best advice. We engaged Nova following this session presented by William Shillingford.

William has been a huge help with getting our first time mortgage set up and also recommended and liaised with our Solicitor from day 1. I would highly recommend Nova and William to anyone looking to get mortgage advice.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Recommending Chris O'Connor

We asked Nova for help with our financial planning after feeling underwhelmed and a bit directionless with our previous adviser. Chris and his team have been a revelation. They took time to understand all the detail of our family's finances, objectives and quirks and have given us first rate advice about retirement and wealth planning, protection and risk mitigation since then. They have developed exactly the financial roadmap for us that we felt was lacking from our previous adviser. The advice is thoroughly researched and personalised but also easily understandable, and the Nova team are fantastic at keeping us up to date with progress and responding to our queries. It's great to have the confidence that our family's finances now have the expert guidance we need and can trust.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from William and Zoe

Fantastic service from William and Zoe. Always prompt to reply, informative and answered all questions we had thoroughly. Made this side of the process seem seamless and I really felt they were on our side in trying to secure the best rate. Would highly recommended.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage broker- great service

Our NOVA mortgage broker Will was absolutely brilliant in helping us through the mortgage process for our first property.

He was extremely friendly and professional, had a video call with us to understand our needs, and secured us the best deal on the market, as well as preparing all of the documentation and application for us.

He proactively looked for better offers and we were able to cut our mortgage rate 4 times before completion.

This is all at no additional cost as the mortgage broker fees are paid by the mortgage lender.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service provided…

Very pleased with the service provided by Nova Wealth. William has carefully assessed my information and preferences. Guided me through different product options available and made sure that I have a all information to pick correct mortgage product for myself. William has kept me up to date throughout the purchasing process and guided me through other things that I must be aware of, as a first time buyer.

28 November 2024
Unprompted review

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