Noviroa Reviews 

230
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, most reviewers were let down by their experience overall. Many customers received products that bore little resemblance to advertised items, often described as cheap, poorly made, or significantly lower quality than expected. Order fulfillment was also a major concern, with people experiencing significant delays, receiving incorrect items, or products that arrived damaged or not as described. Reviewers frequently faced difficulties with refund and return policies, often being offered only partial refunds or store credit, and sometimes required to pay for costly international return shipping. However, some customers also noted satisfaction with their purchases, praising the quality, design, and sturdiness of the items received.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items received were... See more

Refund

Reviewers highlight negative aspects of refund, with many reporting that the company refuses to issue full... See more

Quality

Reviewers consistently express strong dissatisfaction with the quality of products received, often describing... See more

Order

Customers had negative experiences with order fulfillment, with many reporting that items never arrived or... See more

Return policy

Consumers find the return policy to be a source of dissatisfaction, often reporting that despite website... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Two weeks after order was still in Hong Kong. Delivery is misleading. Customer services don’t respond other than to give an Update saying 7/10 more days to wait. Would strongly advise anyone avoids t... See more

Rated 1 out of 5 stars

I ordered 1 x PlushTherm Robe | Soft Flannel Warm Bathrobe for Winter. It arrived yesterday and when I saw how small and lightweight the packet was, I knew I had a problem. I unpacked the robe and bea... See more

Rated 1 out of 5 stars

Amazing that every review has a one star rating!!!! I would NEVER buy anything from this company again. Their policy states FULL REFUND if not satisfied. Well the item I purchased was expensive ( bat... See more

Rated 1 out of 5 stars

AVOID, SCAMMERS. Like many people here, I ordered a glass, heavy lamp and instead received a cheap plastic rubbish of very poor quality. I have opened a dispute because I paid via PayPal but the retu... See more

Company replied



Contact info

1.3

Bad

TrustScore 1.5 out of 5

230 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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1.3

All reviews

(230)

209 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not purchase from this company

I ordered a portable fan. It arrived with no plug and a lead about 12 cm long. There is no base, feet or fixings. Instructions in Chinese. I was offered a 10% refund despite the promise of 30 day warranty. Do Not Use this company

28 October 2025
Unprompted review
Noviroa logo

Reply from Noviroa

We understand how frustrating it must have been to receive the portable fan incomplete and with instructions that were difficult to follow. This is not the experience we want our customers to have.

Please email us at support@noviroa.com
so we can review your order and help find a proper solution. We want to make this right for you.

Rated 1 out of 5 stars

Cheap Rubbish and unworkable Refund Policy

cheap plastic rubbish of very poor quality. Takes ages to arrive as sent direct from China. Returns policy is a complete joke. Asked me to keep the tap and get 10% refund or pay them 60euros for return postage and get 50% refund. Return address is Hong Kong which would normally cost about £15 to post to.
Very very poor.
At no point were we advised that the tap would come from China nor that it is cheap plastic material.
Pathetic

15 September 2025
Unprompted review
Noviroa logo

Reply from Noviroa

It’s concerning to hear that the tap you received did not meet your expectations and that the return options felt unfair. We understand how frustrating it must be to deal with poor quality and complicated return processes.

Please email us at support@noviroa.com
so we can review your order and work with you to find a proper solution. We want to make this right for you.

Rated 4 out of 5 stars

Nice quality

Nice quality, everything arrived as described. Could use a bit more communication during shipping though.

29 October 2025
Noviroa logo

Reply from Noviroa

We’re glad to hear that your order arrived as described and that you’re happy with the quality! Thank you for your feedback regarding communication during shipping, we’ll use it to improve our service.

If you ever need assistance or have questions about future orders, please don’t hesitate to email us at support@noviroa.com.

Rated 1 out of 5 stars

DO NOT BUY FROM NAVIROA

DO NOT BUY FROM NAVIROA ! Would rather give NO stars but that isn't an option. This rip off company out of China sent me an adult halloween costume in place of the costume I ordered for my son. With no time to exchange it through them before Halloween, I am required to go out and buy a new Halloween costume spending more time and money. Yet, this horrible company refuses to refund me unless I pay to return the incorrect item they sent me back to them in China ! This has cost me so much peace, time, and money it is unbelievable. The only time well spent at this point will be reporting them to the BBB and leaving these reviews everywhere possible. Stear clear !

29 October 2025
Unprompted review
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Reply from Noviroa

We understand how upsetting it must have been to receive the wrong Halloween costume, especially with such tight timing, and that the return process added further frustration. This is not the experience we want for our customers.

Please email us at support@noviroa.com so we can review your order and work with you to find a fair solution. We want to help make this right.

Rated 1 out of 5 stars

Not happy

I ordered a robot dog and it was delivered broken. It was just in a plastic bag by it's self. After many emails back and forth, repeating the same emails over and over. Always different names tho. Noviroa will not give me a refund and will not replace my broken order. I am really upset, and they don't care. I would advise people to be very, very wary of this company. Please before you purchase from them google Noviroa reviews. I wish I did!

8 October 2025
Unprompted review
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Reply from Noviroa

It’s upsetting to hear that your robot dog arrived broken and that the process to get a replacement or refund has been so frustrating. We understand how disappointing this must be and that it caused unnecessary stress.

Please email us at support@noviroa.com so we can review your order and work with you to resolve this issue. We want to ensure this is made right.

Rated 1 out of 5 stars

Illegally refusing to refund damaged goods

I ordered a Halloween costume which has arrived broken and unusable. Packaging was totally inappropriate for the item as it is quite fragile. A replacement won’t arrive in time for my needs. Noviroa refusing to refund for damaged goods quoting their “policy” as reasons to not do this. This is illegal under U.K. consumer right act. Avoid this company.

27 October 2025
Unprompted review
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Reply from Noviroa

We understand how frustrating it must be to receive a damaged Halloween costume and that a replacement cannot arrive in time for your needs. We take situations like this seriously and want our customers to feel supported.

Please email us at support@noviroa.com so we can review your order and work with you to find an appropriate resolution. We want to help make this right.

Rated 1 out of 5 stars

Terrible experience

Terrible experience! They sent me shoes which were not at all what were on the website awful quality look like they made from paper! I tried to send them back and they refuse to offer me a full refund absolute joke of a company lost $60 they are scammers! Do not buy.

29 October 2025
Unprompted review
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Reply from Noviroa

It’s upsetting to hear that the shoes you received did not match the description and that the quality was so poor. We understand how frustrating it must be to deal with a return and refund issue.

Please email us at support@noviroa.com
so we can review your order and help work toward a proper resolution. We want to make this right for you.

Rated 1 out of 5 stars

Please be warned do not buy anything…

Please be warned do not buy anything from this site. We bought a Halloween costume for my son. Still have not received it and it has been with customs for a bit. It was supposed to be delivered already and still no updates.

28 October 2025
Unprompted review
Noviroa logo

Reply from Noviroa

We understand how concerning it must be to wait for your Halloween costume, especially with delays in customs and no updates. We know how disappointing this situation can be.

Please email us at support@noviroa.com
so we can review your order and help provide a solution as quickly as possible. We want to ensure this is resolved for you.

Rated 1 out of 5 stars

It’s literally a scam ..it’s mental

It’s literally a scam ..I have a photo but can’t upload. The 30tb hard drive for 60 pounds I bought (I know, I’m an idiot). I broke into it, and it was a micro sd card glued inside. Please don’t make the mistake. They are criminals doing illegal stuff. Don’t give them your money

27 October 2025
Unprompted review
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Reply from Noviroa

We understand how upsetting it must have been to receive a product that was completely different from what you ordered. This is not the experience we want for our customers, and we take feedback like this very seriously.

Please email us at support@noviroa.com so we can review your order and help find a proper resolution. We want to make this right for you.

Rated 1 out of 5 stars

Did not recieve order

Did not recieve order.
False company details on the website

20 October 2025
Unprompted review
Noviroa logo

Reply from Noviroa

We understand how frustrating it must be to not receive your order and to feel unsure about the company details. This is not the experience we want our customers to have.

Please email us at support@noviroa.com so we can review your order and work with you to resolve this issue promptly. We want to make this right for you.

Rated 1 out of 5 stars

I have had a very unsatisfactory…

I have had a very unsatisfactory experience with this online store. The products I received differ significantly in both appearance and quality from those advertised on the website. I requested a refund; however, the store has not responded to my inquiries. I have therefore taken further steps to resolve the matter.

24 October 2025
Unprompted review
Noviroa logo

Reply from Noviroa

We understand how disappointing it must have been to receive products that did not match their descriptions and to face difficulties obtaining a refund. This is not the experience we want for our customers.

Please email us at support@noviroa.com so we can review your order and help work toward a proper resolution. We want to make this right for you.

Rated 4 out of 5 stars

The product itself is lovely

The product itself is lovely, but I wish there was a gift box option. Still very happy with how it turned out.

25 October 2025
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Reply from Noviroa

We’re delighted to hear that you’re happy with your product! Thank you for your suggestion about a gift box option, we’ll definitely take it into consideration for future improvements.

If you have any questions or need assistance with future orders, feel free to reach out to us at support@noviroa.com.

Rated 1 out of 5 stars

Do Not Use This Company.

Stupidly decided to ignore the other negative comments and ordered an iPhone case. They sent the wrong one and despite me proving the mistake was theirs they have now refused to help me. Not even an offer of a replacement upon return. Avoid this company at all costs.

1 October 2025
Unprompted review
Noviroa logo

Reply from Noviroa

We understand how frustrating it must be to receive the wrong iPhone case and to not receive proper support despite providing proof of the mistake. This is not the experience we want our customers to have.

Please email us at support@noviroa.com so we can review your order and work with you to find a fair resolution. We want to make this right for you.

Rated 1 out of 5 stars

NO COMPRES EN NOVIROA. ¡ESTAFA!

UN ENGAÑO TOTAL

5 October 2025
Unprompted review
Noviroa logo

Reply from Noviroa

Lamentamos que tu experiencia haya sido tan negativa. Esto no refleja el nivel de servicio que queremos ofrecer a nuestros clientes.

Por favor, escríbenos a support@noviroa.com para que podamos revisar tu pedido y ayudarte a encontrar una solución adecuada.

Rated 1 out of 5 stars

If you like being ripped off, these are the right people!

These people are scammers, they advertise (show pictures of an item) and send something completely inferior to what is shown. Then they come up with "our policy doesn't allow for refunds" After receiving the first shipment I complained, sent pictures of what is on their website & a picture of what I received. So they sent a second shipment which was identical to the first. In short DONT DEAL WITH THEM! it cost me $200, I should have checked them out online before buying, I got sucked in :(

23 October 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE QUALITY

TERRIBLE QUALITY, only half of costume delivered and looks nothing like the pictures. This should be illegal how bad it it.

Wish i read the reviews. DEFINITELY STAY AWAY

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Con company

This company is a con. I purchased a couple of wi-fi cameras that does not allow you to see the video if not next to the camera. According to the website you can return your item, but when trying to do so, the refuse and said that they do not return the money only change the item if faulty.
They only take your money for a cheap item that cost me more than £50

4 September 2025
Unprompted review
Rated 1 out of 5 stars

this company takes your money

I got to be honest this company is a scam and I even contacted them and they never replied and I hope I get my money back soon since I dispute the transaction. Screw this company is a scam

17 October 2025
Unprompted review
Rated 1 out of 5 stars

The worst company I have ever used,

The product I bought was not as described so I contacted them to ask for the returns information. They have persistently refused to send this to me, offering me an exchange if I pay for the shipping, a 10% refund and keeping the fitness tracker or 50% off my next order. The reviews, just 9, on their website do not reflect the reviews on here. This company needs to be stopped from trading.

17 October 2025
Unprompted review

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