Good experiences all around, simple app that always works. The app lacks some of the info available in the online portal, but that probably makes it better, easier to use. Don't ever use their "rush"... See more
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Review summary
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Reviews shaping this summary
Straight forward and easy to use and set up. I had a little struggle with the physical address verification, but eventually got it sorted. it just took an extra few days to complete.
Very happy with novo except the user experience regarding uploading my excel invoice. It’s not apparent to my customers to see my detailed invoice attached to my novo invoice that just gives price I... See more
I am brand new customer. The set up was super fast and easy peasy. I was attempting to get set up with a competitor, but they ghosted me and did nothing. After no return calls or messages, I stopped... See more
Company details
Written by the company
Novo is banking built for independent businesses. Get paid, move money, and manage cash flow with a free business checking account and a platform actually designed for small business owners — no branches, no monthly fees, no minimum balances. What does Novo offer? Novo brings together the tools independent businesses need to manage their money from one platform. Open a free business checking account with no monthly fees or minimum balance requirements. Send unlimited invoices and accept payments online. Organize funds for taxes, payroll, and savings with Novo Reserves, and track and manage business expenses with real-time transaction insights. Connect the tools you already use — QuickBooks, Stripe, Shopify, Square, and more — and access your money fast with faster payouts from payment processors. How is Novo different from traditional banks? Novo was built specifically for independent businesses rather than adapted from consumer or corporate banking. Everything runs from one dashboard, so owners spend less time on banking and more time on their business. Is Novo secure? Business security is built in: deposits are FDIC-insured through Novo's partner bank, and accounts include fraud monitoring, secure card controls, and instant card freezing. Who is Novo for? Novo serves over 250,000 small businesses — professional services, e-commerce sellers, contractors, trades, retail, hospitality, and wellness companies — all looking for a modern alternative to traditional business banking. To learn more, visit novo.co. Novo Platform Inc. (“Novo”) is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A., Member FDIC. Deposits are insured for up to $250,000 through our partner bank, Middlesex Federal Savings, Member FDIC.
Contact info
123 William St, 10038, New York, United States
- support@novo.co
- novo.co
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Very easy to start using…
Very easy to start using from the first moment. that is refreshing when work it all we work on.
31 July 2026
Convenience.
28 July 2026
It was easy to open the account
It was easy to open the account, Debit card arrived within a week
31 July 2026
Novo is amazing
Novo is amazing! This is my first business account and I am so impressed by all the things I can do in my Novo app. The app is so user friendly, I love everything about it!
31 July 2026
Such a great company and useful product…
Such a great company and useful product for businesses.
30 July 2026
I've been with Novo for years now
I've been with Novo for years now - love them - never any issues!
29 July 2026
So far so good
So far so good. I really enjoy Novo as a business bank account, very simple to use and has the proper tools in place to help opperate my business.
28 July 2026
I wanted to simply change my DBA
I wanted to simply change my DBA, which the system gives me this option. However, I was told by a rep that they could not add this DBA because an existing DBA is already on file.
From my perspective, I naturally assumed that updating a DBA would automatically remove the current DBA if only one DBA is allowed. I immediately responded to remove the older, but I did not get a response. This is just before the weekend, so I understand there was a bit of a delay.
The DBA was changed, but I would still say it wasn't 100% smooth, which is why it is not a full five stars.
My only other complaint is that Novo does not have a dark mode on the mobile app, which is odd considering that most mobile apps have this option.
Overall, my experience with Novo has been positive so far. I am just now starting to actively use my Novo account. This was my first interaction, so we'll see how things continue to go as my business grows. I am hopeful.
28 July 2026
Reply from Novo
Hi Jeremy, I'm sorry to hear that adding your DBA to your account hasn't gone as expected. I've reviewed your account and can confirm your DBA has been added as requested. Please note that business info updates can take up to 2 business days to process, to ensure accuracy.
If you need anything else, feel free to reach out through the app or by phone — we're happy to help.
NOVO Is the clear solution for small business banking.
Yeah, Novo's online banking platform is a breath of fresh air, has all the features, functionality, and service you need with nothing you don't. So glad that we found Novo.
28 July 2026
Best online bank, hands down!
Novo is, by far, the absolute best online banking experience I've ever had. I joined Novo when they first started and have been pleased with every interaction I've had thus far. The website is easy to navigate, the user perks are fantastic, the integrations are easy to use, and the customer service is top notch. Response time is super fast when I have a question or need help, and I have never had issues with getting the answers I need. They don't treat me like another account number; they treat me like a valued customer.
13 July 2026
Reply from Novo
Hi there,
Thank you for taking the time to share your feedback. We hear you and we completely understand how frustrating it can be when an interaction does not go the way you expected. You deserve a smooth and supportive experience every time you reach out to us and we fell short of that.
If you still need assistance please do not hesitate to reach out to us directly at support@novo.co and a member of our team will be happy to help you get everything sorted out.
We appreciate your feedback and hope to have the opportunity to provide you with a better experience.
Easy to use UI
24 July 2026
I’ve been using Novo since 2022 and…
I’ve been using Novo since 2022 and I’ve had no problems whatsoever since. The system is user friendly and their customer service agents are always friendly and helpful. I recommend Novo to business professionals.
17 July 2026
Very happy with novo except the user…
Very happy with novo except the user experience regarding uploading my excel invoice. It’s not apparent to my customers to see my detailed invoice attached to my novo invoice that just gives price
I have to send the novo invoice then send my excel invoice
24 July 2026
For the moment is a very interesting…
For the moment is a very interesting platform. Thank you. And client service is good. I hope keeping this account and keep doing business.
22 July 2026
Great account to build reserves for my…
Great account to build reserves for my small business!
14 April 2026
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