Novo Reviews 

The process was simple. And I love the additional accounts I can set up. This is going to help my business in major ways! I would recommend this to any and every small business owners. I love NOVO!

Very easy to work with. Response is quick, website is easily navigated

I was able to do everything online without calling.

Worst experience I’ve ever had with a bank. They suspected a fraudulent charge and locked my account but that also meant I couldn’t access any of my funds. So my mortgage payment is getting declined and Novo is holding my money. No one can give me a timeline of a timeline. I can’t even transfer the money out.

This is 2026 the fact that a check coming from a bank has to wait a week to see it is a joke . No Zelle , joke , i personally wrote a check to deposit it faster still waited a week. I’m moving out ASAP . I had to send pay into my personal account because you don’t take Zelle . The entire point was to not mingle funds and on first check entire process ruined

Opening an business account with Novo was a bliss. The user interface is excellent, no trouble uploading the documents, a very good experience overall.

Novo used to be a good service until they eliminated the ability to speak to a live customer service rep, and even then their customer servicing ability was mediocre at best. Now without the ability to speak to a human at all the service is even more terrible. For the very reason I have had my account over a year, and had to get a new telephone number (same device), Novo wanted to verify my identity for the first time since opening the account. The problem being, they keep attempting to send the verification code to a phone number I no longer have access to, therefore unable to verify my account. They've been emailing me the same canned b.s. response and have not been direct addressing my concern. They then email me a confirmation sheet asking various legitimate as well as bogus and irrelevant information of me. I completed the verification sheet and return it via email and now all of a sudden they stopped responding and I have not been assisted properly as of yet prior to me completing this verification sheet they've been emailing me all night long now that the sheet is complete and I need access to my account they can't respond back to me so I have no access to my funds that I need. My simple solution from here on out is to continue doing business with my local credit union on a personal and a business level and I plan on shutting down my Novo account all business owners beware and reconsider using this service as there is no customer service rep to physically speak with and it is a hassle to verify your account. They do not value their business customers whatsoever.

Novo has been wonderful for my business banking! The only aspect I would desire to improve is the timeframe for processing deposits and payments. Otherwise, I am very happy with Novo thus far.

Novo is very flexible for small business owners. They have a low overhead with no-fee checking accounts. They have a great fraud prevention system. They approve requests such as temporary debit card limit increases quickly online.

Novo made the whole application process easy and breezy. Clear directions and effective follow-up was given.

Super easy to get going and set eberything up!

Customer service is terrible and so is the user experience to use your OWN money

Opening a business account with Novo was a seamless experience from start to finish. I was able to complete the entire process online without any hassle — no branch visits, no unnecessary back-and-forth. For a small business owner, that kind of efficiency is exactly what you need. Highly recommend!

Can’t put money in.

Great experience a new member here so far things works smoothly

This is the worst banking experience I have ever encountered. The worst thing about this bank is there is NO customer service line to talk to someone directly. You have to go into the support icon and create a case. I have had several issues over the last 2 years of the lack of being able to speak to someone directly.