novodoll.com Reviews 38

Fantastic quality and efficient shipping. Customer service needs improvement—long response times. Please enhance support!

Great quality and timely delivery. However, encountered some issues with customer service. Please improve responsiveness!

Excellent quality and fast shipping. Customer service could be more responsive. Hoping for better support!

AVOID BUYING THIS SKIRT AND ANYTHING FROM THIS SHOP. If I could give it zero stars I would. The skirt is not like the photo. Very poor quality and even the top portion isn't a thick band like in the photo. The item also smells of fish. Even if I wash it, it's a goner.
POOR RETURN POLICY. The website states 30 day to return. I reached out immediately for full refund. The offered me 2 options.
1) the refund me $3.00 and I keep the skirt
2) return back to China at my cost ( almost dame cost as skirt)

SUCH A RIP OFF. STAY AWAY FROM THIS STORE UNLESS YOU JUST ENJOY GIVING AWAY MONEY.

I purchased 4 items which had a strong chemical smell. The items do not represent what is posted on their online store. Items were smaller than normal even though I sized up. I'm 5'1, 130 lbs a petite woman. I requested to keep 2 items and return 2 but they want to refund me $6.00 for what I paid $51.11. If not I am to return the items, pay for shipping to China and wait for a refund that I may not see. DO NOT BUY FROM HERE. I should have done my due diligence so shame on me.

I would give this company a 0 if it was an option! I ordered a dress, received it, looked nothing like the picture. I requested a refund in which they offered me $3.00 or I could return it which would have cost me about what I paid for the dress. Mind you, I read the return policy! Terrible customer service!! Lesson learned!

Long time for delivery.
Poor workmanship. I would not gift theses to anyone.
I am 5' 7" ,all of the midi pieces Barely covered my knees.
Still waiting for the address to return them.

Very poor quality coat and looks nothing at all like the pictures says easy return but the cost would be more than the item cost don't buy from this site

This company is horrible! Do not buy from them. I ordered 2 dresses, took forever to get and neither fit so I wanted to return them, after all the site says easy returns. They email me back offering me $5 refund bc it’s too expensive to ship back to China. Now I’m out $78 bc of some false advertising and cheap cheap clothing!

Dress are really bad quality, regret buying the dresses

Do not order from this website. The quality of their products and sizing is horrible. I ordered a size mall dress, it fits more like and extra large. I have written 2 emails for a refund to no avail. Opened a dispute via paypal. They got back to me offering me and $8 refund saying it will cost me too much to ship the dress back to China. I paid $50.98. Their website says refund within 30 days. It shouldn’t be and issue, specially with the quality of their products, which is trash.

I bought a dress a few weeks ago and ist hasn‘t arrived yet….

Do not buy from this site! I ordered 3 dresses and one came torn. Their return policy states if an item is defective, they will issue a full refund. The company is refusing to issue a full refund and wants me to pay to ship the dress back to them. Customers should not have to pay to return a defective item. If I could give zero stars I would. Also, I wrote a review on their website and they will not post it.

I order 2 small dresses that looked to be after 5 wear.I noticed my money had been sent and I hadn’t received any notification, contacted them ,they appeared in my mail box 2 days later.one dress did not fit at all and the quality of the material was not appropriate for after 5 wear.I informed straight away I wanted to return got told I had to keep them as it would cost to much to return post ,I informed them that it was my choice and I would be another 3 days go by until I get a return adress .the dresses came to 110.00 dollars return was $20.00 .I returned goods as soon as I got address with tracker .It arrived at the address and again I hear nothing from them ,3 emails again no response have notified pay pal
Not good service at all

Not at all like the pictures, no good quality..

Horrible quality. For the price paid, I would have expected much better quality (if I compare to Shein or Zaful which have even cheaper price and better quality). The 2 dresses that I bought can’t be worn they look like an Halloween costume quality and even cheaper. The pants material is so heavy and uncomfortable, impossible to wear. I also bought one jumpsuit the quality is also very cheap for 35$. I wrote to them many emails, and they offer me $5 in compensation. They are a real joke. this company is a scam.

all, please do not buy form this company, the material is so bad and they won't return your money, they will offer you a store credit and for you to keep the items. The material is so bad and the clothes are not in good condition. Please be aware. do not buy form this company. they are in China and they will make you pay to return the items but they will make you responsible for any other charges.