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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant and productive. The customer service is consistently highlighted as exceptional, with many people appreciating the personalized and responsive approach. Reviewers often mention the efficiency and speed of the service, noting quick response times and a smooth overall experience. However, some customers were dissatisfied with the service, citing issues with delays in obtaining NIFs and a lack of clear communication regarding document requirements. A few people also mentioned that the process was not as fast or efficient as they had expected, leading to frustration with the turnaround time.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting responsive, helpful, and... See more

Response time

People report positive experiences with response times. Customers praise the team's quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Novomove for my visa documents and honestly can't say enough good things. They were professional, patient with all my questions, and when something went wrong with my apostille they jumped in imm... See more

Company replied

Rated 5 out of 5 stars

To those reading my review to get an idea of ​​Novomove's services, I highly recommend them. I initially requested a simple service, which was delivered on time. Then I requested a more complex servic... See more

Company replied

Rated 5 out of 5 stars

Just opened my Portuguese bank account remotely through Novomove and honestly couldn't be happier with how it went. From the start, communication was clear and they were really responsive. They tol... See more

Company replied

Rated 5 out of 5 stars

Honestly didn't think I'd actually make it to Portugal. The digital nomad visa seemed doable in theory but the paperwork was confusing as hell. Income proof, apostilles, health insurance that con... See more

Company replied


Company details

  1. Immigration & Naturalisation Service

Written by the company

Novomove is more than just a service provider; it's a gateway to simplifying your relocation journey to Portugal. While our core focus lies in obtaining the Portuguese National Identification Number (NIF) and facilitating bank account openings, we provide a comprehensive range of services designed to ease the transition for individuals moving to Portugal. At Novomove, our focus goes beyond merely delivering a service. We aim to facilitate a smooth transition for individuals looking to establish connections with Portugal, ensuring they're not lost in paperwork or bureaucratic procedures. We pride ourselves on our ability to simplify the process, resulting in a prompt and seamless experience for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

170 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It was good experience

It was an excellent experience, it was so fast and efficient, professional and useful, so thank you so much for the good job.

22 January 2025
Novomove logo

Reply from Novomove

Thank you so much for this wonderful feedback! We're delighted the process was fast, efficient, and professional for you.

We appreciate you choosing Novomove and wish you the best with your Portugal journey!

Best regards,
The Novomove Team

Rated 5 out of 5 stars

Delivered as promised !

Delivered as promised !
Great responsive service and the customer portal is very good.

27 January 2025
Unprompted review
Novomove logo

Reply from Novomove

Thank you for the great review, Ronny! We're glad we delivered on our promises and that you found our service responsive.

It's wonderful to hear you liked the customer portal too - we work hard to make the experience smooth from start to finish.

Thanks for choosing Novomove!

Best regards,
The Novomove Team

Rated 5 out of 5 stars

Kudos to Dianne

All of our orders with Dianne have gone exceptionally well. She stays on top of everything, communicates clearly and promptly, and is a great collaborator!

23 January 2025
Novomove logo

Reply from Novomove

Thank you for this wonderful review!

Dianne will be so happy to hear your kind words - she takes great pride in staying on top of every detail and keeping communication clear.

We're glad all your orders have gone smoothly and appreciate you recognizing her collaborative approach.

Thanks for continuing to trust Novomove!

Best regards,
The Novomove Team

Rated 5 out of 5 stars

Greate services for NIF application

I have applied for Portuguese NIF via Novomove.
They provided a great service.
Only two days later I got it!
Novomove also gave me a wonderful guidance for Finanças portal and password change, and a lot!

24 January 2025
Unprompted review
Novomove logo

Reply from Novomove

Thank you for the positive review! We're pleased we could process your Portuguese NIF in just 2 days.

We're glad our guidance for the Finanças portal and password setup was useful - we want to make sure you have everything you need.

Thanks for choosing Novomove!


Rated 5 out of 5 stars

Straightforward process

Straightforward process, good communication. V happy with service.

23 January 2025
Novomove logo

Reply from Novomove

Thank you for the feedback! We're glad the process was straightforward and that our communication met your expectations.

We appreciate you choosing Novomove!

Rated 5 out of 5 stars

Fast and Efficient even with Photo ¨Bump¨

Needed a NIF quickly in order to obtain a residency document in Portugal. My submission with Novomove was delayed by a couple days due to my passport photo not meeting the picture requirements. Once the photo was approved, I was able to get my NIF within 24 hours, still meeting the deadline due to the fast efficiency of the company! Note, for customers submitting the photo.. make sure it is High Res taken on your phone/camera, if you are holding the passport no fingers can be included in the photo. We also tried to send a scanned color copy which was not accepted. After using clear tape to hold the passport down and take a picture using my phone, it worked :) Thank you to Novomove for working so fast to meet my deadline!

23 January 2025
Novomove logo

Reply from Novomove

Thank you for the review, Carolyn!

We're glad we could deliver your NIF within 24 hours once the photo requirements were met and help you make your deadline.

We have to follow strict guidelines to ensure documents are accepted by Portuguese authorities.

We appreciate your patience during the approval process.

Best regards,
The Novomove Team

Rated 5 out of 5 stars

Amazing online service that far exceeded my expectations

I was a bit apprehensive about using an online platform for NIF but Novomove are top. Very easy to communicate with and are quick to respond. They provide a great service and I get the feeling that they are care about their clients and are not just all about the money. Great job team Novomove.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Yes. The experience was really great and the team shows great responsibility and support.

11 November 2024
Rated 5 out of 5 stars

Efficiency

Overall, the service was great and the company showed seriousness and efficiency

11 November 2024
Rated 5 out of 5 stars

applying for NIF - efficient and very attentive service

we applied for a NIF for my cousin. The service was superb. NIF received ONE day after documents were submitted. We had continuous attentive and almost immediate response in the back and forth communication with the personnel. Additionally, the cost was comparably good,

29 October 2024
Novomove logo

Reply from Novomove

Thank you for the fantastic review! 😊 We're thrilled to hear that the service was efficient and that you received your NIF so quickly. We’re committed to providing attentive support and competitive pricing, and it's great to know we met your expectations. Don’t hesitate to reach out if you need anything else!

Novomove Team

Rated 5 out of 5 stars

Got my NIF really quickly

Got my NIF really quickly, they were helpful by any questions regarding the documents for getting the NIF. The price was also fair.

11 November 2024
Novomove logo

Reply from Novomove

Thanks for the great feedback! 😊 We’re happy to hear you received your NIF quickly and found our team helpful. Don’t hesitate to reach out if you need any further assistance!

Novomove Team

Rated 5 out of 5 stars

Wonderful

Wonderful, fast, reasonably priced service! My situation was even a little complicated and they were amazing and quick.

11 November 2024
Novomove logo

Reply from Novomove

Thank you for the fantastic review! 😊 We're so glad we could help. Don’t hesitate to reach out if you need anything else!

Novomove Team

Rated 5 out of 5 stars

Getting my NIF using Novomove

Getting my NIF using Novomove was an exceptional experience. The process was seamless and stress-free, thanks to their efficient and user-friendly service. They provided clear instructions and support at every step, making what could have been a daunting task incredible simply.
Their team was responsive and professional, ensuring everything was handled promptly and accurately.

11 November 2024
Novomove logo

Reply from Novomove

Thank you for the wonderful feedback! 😊 We're thrilled to hear that the process felt seamless and stress-free. Don’t hesitate to reach out if you need any further assistance!

Novomove Team

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