My local pharmacy had been struggling to get a prescribed drug for me and was not even able to source the substition. They suggested I try other pharmacies but this was not possible, because I current... See more
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Review summary
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I had a great experience with NowPatient. I have a regular prescription that, unfortunately, is often out of stock and has to be ordered. As a result, I end up going several days without it, which is... See more
Company details
About NowPatient
Written by the company
NowPatient is a digital health-technology platform functioning as both an online pharmacy and telehealth service. Packaged as a Class I software medical device, it’s accessible via web browser or mobile app (iOS and Android), and offers users in the UK and US on-demand access to virtual consultations, prescription services, and AI-powered health tools.
Ownership
The service is owned and operated by Infohealth Ltd, a licensed online pharmacy registered in England and Wales (company no. 04004930) with its registered office at Lynwood House, 373–375 Station Road, Harrow, England, HA1 2AW. Infohealth Ltd holds the necessary MHRA approvals for its pharmacy and telehealth offerings.
What It Does
- Online Pharmacy: Order NHS-approved prescriptions (UK) or access major US drug-savings programs (coupons, savings cards, manufacturer assistance) with free home delivery.
- Virtual Consultations: Book GP appointments directly (up to 16 weeks in advance for NHS patients in England) and consult clinicians via video.
- Medication Management: Set up refill reminders, view private treatment plans, and track chronic conditions like diabetes or hypertension.
- Health-Monitoring Tools: Use AI-driven assessments (e.g., genetic risk tests, home test kits, continuous blood-pressure monitoring through smartphone camera via Lifelight partnership).
- Wellness Insights: Access real-time pollen counts, air-quality data, BMI and type 2 diabetes risk scores, plus comprehensive health-condition information.
Get started today and benefit from Medication Reminders, Get Treated Privately, NHS Online Pharmacy, GP Appointment Booking, Rx Savings Card, Drug Coupons, US Drug Savings Programs, Health Conditions Information, Genetic Testing, Home Test Kits, BMI Risks, Type 2 Diabetes Risks, Pollen Meter, Air Quality Monitor, and lots more!
Why we built NowPatient
Written by the company
- We are committed to helping everyone, everywhere live healthier lives
- The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.
Contact info
28 Chipstead Valley Road, CR5 2RA, Coulsdon, United Kingdom
- 020 388 51 500 (UK) 1-866-967-1977 (US)
- support@nowpatient.com
- nowpatient.com
Get Treated Privately with NowPatient
Good Idea. Bad Service
The idea is good but in practice the service is not good. First prescription delivered fast BUT missing important items (Medication I need to live on a daily basis). Tried to reorder and the prescription has not turned up, plus the tracking number sent was wrong as for the previous prescription so unable to find out where my medication is. Attempted to try ordering again and now issues with GP referral. Due to bad service I have now had to go to A&E to get some emergency medication. Very unhappy.
3 August 2019
Unprompted review
Reply from NowPatient
Dear Abbie, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.
Dangerously poor service
Dangerously poor service
Twice now they have delivered an incorrect prescription with missing items and the wrong number of items. Both took over a week to arrive. No obvious way to contact them and no explanation given.
I need these to live. Thankfully I'm mobile but someone dependent on this service could die because of their ineptitude.
16 May 2019
Unprompted review
Reply from NowPatient
Dear Tony, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.
A dreadful company.
A dreadful company with poor customer helpline.
Only one prescription item out of three arrived, no reason given. The helpline guaranteed the missing items would arrive within 48 hours - they didn't.
Their tracking number does not give any information on where the missing package is or when it will be delivered.
This is very dangerous, prescriptions are issued for a reason!
Do not use this company under any circumstances. I certainly won't be using them again, my health is too important.
My GP has cancelled their service on my behalf.
25 April 2019
Unprompted review
Reply from NowPatient
Dear Peter, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.
Total Farce Company..
Total Farce Company..
I ordered my medication on 06/04/2019 and waited for delivery. Checked app on phone which said awaiting doctors authorisation. Checked last week and app said medication has been delivered . Went to GP today and was told medication had not been ordered by company,Because of this i ran out of my medication. i contacted company and they have not had the decency to reply. I have removed this company off my prescription and have had to reorder my medication and get it sent to my local pharmacy. Avoid these like the plague!!!!!
23 April 2019
Unprompted review
Reply from NowPatient
Dear Alan, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.
Dangerously Terrible
Awful. Actually a danger to patients. They are trying to provide this online "to your door" service but they are a shambles and will leave you without your vital meds because of their lack of care for the need of the individual. They withhold your meds if they believe you haven't paid. I am exempt and they decided they didn't believe I was so withheld my medication as a tool to extract money from me. How low can you get! And good luck trying to reach anyone on the phone. Avoid! Especially if your meds are vital as mine are!
15 March 2019
Unprompted review
Reply from NowPatient
Dear Freddy, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.
Totally useless
This "service" is a complete waste of time.. It doesn't work. It is impossible to speak to them about repeat prescriptions, or anything else. All you can do is request a call-back, which I have done twice. have been waiting for them to contact me for 4 days now, and I have no idea whether my blood pressure prescription tablets will be delivered or not.
Appalling service.
8 March 2019
Unprompted review
Reply from NowPatient
Dear Richard, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.
Shocking Customer Service!
I have been trying to get my prescription resolved since the end of November via the Now Patient app. The level of Customer Service is shocking. Constantly had to chase for updates with very little response from the company and zero support. The App contradicts the feedback they provide so you're completely left in the dark not knowing if or when your medication will arrive. It finally arrived this week, over 6 weeks after my original order date. However, there is medication missing which is not listed on my repeat prescription despite it being a regular requirement for 20 years!! I have been chasing the company for a response for over a week and I haven't had a single reply. I have now resorted to contacting the CEO via LinkedIn in the hope that someone will respond to me before I completely run out of my medication.
11 January 2019
Unprompted review
Reply from NowPatient
Dear Nicol, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.
AVOID
AVOID ! Poor execution of a good idea. Unless you are totally relaxed about when your NHS prescriptions arrive, do not even think about using this shower. Impossible to readily track where things are held up in the process and their app is total waste of space (zero useful functionality) and all done by traditional phone calls to chase things. Worst thing is the inconsistency - sometimes process works, other times nothing happens, so always unsure of whether the essential meds will arrive in time. You have been warned.
24 May 2018
Unprompted review
Reply from NowPatient
Dear Rodney, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.
Absoulute appalling service ordered my …
Absoulute appalling service ordered my medication over a week ago and still nothing so I rang my gp and the said nothing has been requested so I had this service removed from my gp
30 November 2017
Unprompted review
Reply from NowPatient
Dear Keaton, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.
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