Now Pet Reviews 2,042

Robyn was very helpful and advised me that my claim had been passed to finance for processing. It's just a shame that, as the policyholder, I was not made aware of this without having to make yet another phone call to chase.

I spoke to Will, who was very helpful and quickly check the status of my claim.

Conrad was very helpful and friendly and got me a discount on my renewal quote!

Sam was really friendly & helpful.
Nothing I asked him was a problem & I appreciated his help very much.
Thank you Sam.

Nancy the call handler was very professional and dealt with the enquiry quickly and to my satisfaction

Polly was very kind and helpful. She explained what i needed to do to complete a claim. Really pleasant, efficient experience.

Very easy and efficient service

Very helpful

Jacob was very helpful about our dogs renewal policy and price

My question got answered and I was given new copies of my paperwork which was really helpful

Very quick and helpful assistance from Robin

Reasonable waiting time. Efficient communication on the phone. Prompt action. Problem solved.

Advisor was very friendly and professional
Resolved my query straight away

Extremely fast help provided on live chat. Becky was fantastic and my query was sorted in minutes.

Conrad was really helpful with my renewal

I phoned to inform you that my pet had died. The call was handled in a sensitive manner and I didn’t feel rushed at all. Sam was friendly and knowledgeable about the process.

Spoke to Polly, she was so helpful. She answered all my queries and put my mind at rest regarding my policy.
Wouldn’t hesitate to recommend .

I left a voice message as the office was closed and a young polite very helpful gentleman named Sam, rang me first thing. He gave me the information I needed. Very clear information and a pleasure to speak to.