Had great experiences with NRMA roadside assistance and telephone staff every time BUT More than 20% policy price increases year on year for comprehensive car insurance is a joke. What hap... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Timeframes not transparent. It’s a Sneaky way of tricking customers when you have restrictions that are not in writing or advertised. Limiting the time a quote is valid for when it isn’t in writing an... See more
Company replied
I’ve been with NRMA for nearly 30 years. My last few calls to NRMA were answered very quickly, which I really appreciated. It was also great to speak to a real person rather than being stuck in lo... See more
Company replied
I’ve had my car with NRMA since 2020, just had my first ever claim and they were incredible to deal with, full repairs, hire car and the overall experience was better than I could have expected. Actua... See more
Company replied
3.1
Average
2k reviews
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Reached out to your customer care…
Reached out to your customer care department as my recent premium increased by 40%. After multiple emails it became apparent that this was due to external pricing factors despite no specific changes to my property or policy. They encouraged me to increase my risk profile by increasing my excess amounts. At no point did they offer retention incentives or provide reasons as to why my sum insured increased by 5% yet the premium was a 40% increase. They then recorded out communication as a closed-complaint and no further communication will be issued.
26 March 2026
Unprompted review
Reply from NRMA Insurance
Hi, thank you for taking the time to share your experience. We understand how frustrating a large premium increase can feel, especially when you’ve already engaged with our team to review it. While factors such as broader pricing conditions can impact premiums even where there are minimal policy changes, we’re sorry to hear you felt the outcome and communication didn’t meet your expectations. We appreciate the feedback you’ve provided and will ensure it's shared internally, as it helps us improve how we explain and support customers through these reviews. ~ Cindy
Nrma is the best or the top three…
Nrma is the best or the top three insurance companies
26 March 2026
Unprompted review
Reply from NRMA Insurance
Thank you for your feedback, Peter. We really appreciate you taking the time to share your experience and are glad to hear you rate NRMA so highly. ~ Cindy
Very easy to navigate the website.
Very easy to navigate the website.
Simple sign up procedure.
Very competitive pricing - saved 30% on quotes from other insurers
27 March 2026
Unprompted review
Reply from NRMA Insurance
Thank you for your review and for trusting NRMA, Tina. We’re glad to hear you found the website easy to navigate, the sign-up process simple, and the pricing competitive. We really appreciate you taking the time to share your experience. ~ Cindy
Don’t choose this Insurance Company…
Do yourself a favour and don’t pick this insurance company!!!!!! Been with this company over 30 years and never claimed once! when it comes to paying our 1st claim they say no! with no excuse. Run by 2yrs old and no service or care factor. How do you all sleep at night!!!!!!!!!!!!
29 March 2026
Unprompted review
Reply from NRMA Insurance
Thank you for taking the time to share your feedback, Antoinette. We’re really sorry to hear about your experience, especially given your long history with us. We understand how disappointing and frustrating this must have been, and this is certainly not the level of service we aim to provide. We’d appreciate the opportunity to look into this further and discuss your concerns, so we can better understand what happened and how we can help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Satisfaction
Have been with NRMA for over 50 years and continue to be satisfied. Well done.
23 March 2026
Unprompted review
Reply from NRMA Insurance
Hi, thank you so much for sharing this lovely feedback. Being with NRMA for over 50 years is an incredible milestone, and we’re truly grateful for your long‑standing trust and loyalty. It means a lot to us to know you continue to feel satisfied with the service we provide.
Well done to you too for being part of our community for so long and thank you again for taking the time to leave this review. If you ever need anything, we’re always here to help. ~ Cindy
NRMA was always my first choice!
23 March 2026
Unprompted review
Reply from NRMA Insurance
Thank you so much, Liliana. It means a lot to hear that we were your first choice. We truly appreciate your trust and support. If you ever need anything or have any questions, we are always here to help. ~ Cindy
Avoid at all costs
Like all big companies, zero service, zero help, and zero care. But you are welcome to spend hours going around the various departments because people haven't done their jobs, and no other department can do anything. And to the CEO and Board members, times are changing. Your time making life difficult for the average person is coming to an end. Feel free to scoff now, because it won't last long.
23 March 2026
Unprompted review
Reply from NRMA Insurance
Hi, thank you for taking the time to share your experience. We're really sorry to hear about the difficulty you've faced, this isn’t the experience we want for our customers, and we’re here to help.
So we can look into this properly and support you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger
When you message us, kindly include your details and mention that you came from Trustpilot, and our team will be able to assist you promptly.
We appreciate you reaching out and giving us the chance to help.
~ Cindy
I have been with NRMA for over 50+…
I have been with NRMA for over 50+ years and have all my insurance policies with them. Why, because todate I have never had any problems.
18 March 2026
Unprompted review
Reply from NRMA Insurance
Hi Roy, thank you so much for your wonderful feedback and for being with us for more than 50 years. We truly appreciate your loyalty and the trust you have placed in us over such a long time.
It is great to hear that your experience has been consistently positive and that you have felt confident keeping all your policies with us. Supporting customers over the long term is important to us, and feedback like yours means a great deal to the team. ~ Cindy
Went to Burwood branch and the lady at…
Went to Burwood branch and the lady at the counter ( forget her name sorry ) was super helpful. I was non member , car was hit by a member who admitted to fault. I was confused about if had claim number that he gave me. She straight away saw it was a claim number and got me on phone to NRMA to help me through the claim. Time was approximately 1pm or after. man on phone was also super helpful. Also I didn't even have to ask for a hire car that is paid by NRMA , they offered me this which I thought was kind. Once my car issues finalized I'll definitely become a member of NRMA because of the rare super customer great service
20 March 2026
Unprompted review
Reply from NRMA Insurance
Thank you for your review, Darren. We're happy to hear that you received such helpful service at our Burwood branch. It's great to know that our team assisted you with your claim and offered a hire car. We appreciate you considering becoming a customer. Thank you for sharing your positive experience! ~Kaz
Reply from NRMA Insurance
Hi Sonia, thank you for taking the time to share this positive feedback. It is great to hear you received very good service and found the experience trustworthy. We appreciate your support and are always happy to help whenever you need anything in the future. ~ Cindy
Excellent friendy face to face service…
Excellent friendy face to face service at our local branch office,it's nice to still be able to do our business by going to our branch office,Thankyou.
18 March 2026
Unprompted review
Reply from NRMA Insurance
Hi Rosie, thank you for sharing this wonderful feedback. It is great to hear you enjoyed the friendly face to face service at the branch and that visiting the office made things easier for you. We appreciate your support and look forward to helping again whenever you need anything in the future. ~ Cindy
Feel wrong. Can't cancel
Takes 2mins to sign up. But 30mins to reach to an agent to cancel. U r locked in for 12 months road side and can't cancel once u signed up.
I tried to cancel 2 weeks after signing up only to wait more than 30mins to reach at agent. and I can't cancel even if have nt had any claims in this two weeks. Also, they won't let u downgrade as well.
Update: there is no email to send cancellation requests. Only phone number and wait in line.
Feels wrong if u can sign up in 2mins entirely online but u need to speak to someone to cancel?
17 March 2026
Unprompted review
Reply from NRMA Insurance
Hi Nav, thanks for sharing your experience, I’m really sorry it’s been so difficult to get this sorted.
I do want to clarify something that often causes confusion. We’re NRMA Insurance, and roadside assistance is handled by The NRMA. Even though both brands share the same name, NRMA Insurance and The NRMA (roadside assistance) became separate companies back in 2000, so we don’t have access to their membership or cancellation systems.
For anything related to roadside membership, including changes to your account, the team best placed to help is The NRMA directly. You can reach them on 13 11 22, online at mynrma.com.au/contact, or through their Facebook page:
https://go.nrma.com.au/facebookmynrma. ~ Cindy
In over 30 years I have never had any…
In over 30 years I have never had any problems with NRMA
Highly recommended
16 March 2026
Unprompted review
Reply from NRMA Insurance
Hi Sharon, thank you so much for sharing this. It’s great to hear that in over 30 years you’ve never had any issues with us — we really appreciate your continued trust and the recommendation. ~ Max
Very friendly helpful staff
Very friendly helpful staff. Good product description, easy to do on the phone
13 March 2026
Unprompted review
Reply from NRMA Insurance
Thanks so much for your lovely feedback, Hazel. We're really happy to hear our team was friendly and helpful, and that everything was easy to sort out over the phone. We appreciate you taking the time to share your experience. If there’s anything else you need, we’re here to help. ~ Cindy
Feeling disappointed after many years of being a customer
Timeframes not transparent. It’s a Sneaky way of tricking customers when you have restrictions that are not in writing or advertised. Limiting the time a quote is valid for when it isn’t in writing anywhere. Even the nrma staff member couldn’t find it anywhere. To be charge approximately $250 more compared to the quote even with a higher excess wasn’t and isn’t fair or transparent. This truly changed my view of nrma after being a customer for over 25 years.
12 March 2026
Unprompted review
Reply from NRMA Insurance
Hi David, we’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, please include your details and mention that you came from Trustpilot so our team can support you promptly.
~ Max
Appalling Customer Service
I lodged an insurance claim (comprehensive vehicle) for accident damage (other party) to vehicle in Aug 25. What has happened since, has been nothing short of a clown show. Unable to speak with anybody about damages and repairs required. Assessor lacking technical knowledge and failing to attend meetings and vehicle inspections. Despite assessor being exposed as lacking mechanical experience NRMA doing nothing to rectify. Still fighting (Mar 26) for repairs of damage obviously caused by accident. I will be changing insurers as soon as claim eventually finalised. Don't believe the huge advertising and NRMA promotions (cricket, tennis etc,). Stay away from this company at any cost.
13 March 2026
Unprompted review
Reply from NRMA Insurance
Hi Steve, thank you for sharing your experience. I am very sorry to hear how difficult this claims process has felt for you. This is not the level of communication, technical accuracy or support that you should expect when lodging a claim. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Absolutely terrible experience with…
Absolutely terrible experience with NRMA. My car claim dragged on for 3 months, and the service was shockingly poor from start to finish. They left my car at the towing yard for nearly 2 months without properly dealing with it, and it only got assessed after I made multiple calls and kept pushing for answers.
I had to do all the chasing myself because nobody seemed interested in handling the claim properly. The delays, lack of urgency, and poor communication made an already stressful situation even worse.
On top of that, their settlement explanation was unfair and ridiculous. They said they would deduct my registration from the settlement because I could supposedly claim it back from the Department of Transport. But the registration is something I paid for, not them, so they have no right to treat that as part of their settlement deduction.
This whole process felt unprofessional, slow, and unfair. For an insurance company, this level of service is unacceptable. I would never want to deal with NRMA again.
12 March 2026
Unprompted review
Reply from NRMA Insurance
Hi Greger, thank you for taking the time to share this feedback. I am very sorry to hear about the experience you have described. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Product Review so our team can support you promptly. ~ Cindy
I have not been able to log in since…
I have not been able to log in since november i have spent a lot of TIME speaking to different people to sort this problem out. So the date today is 12/03/2026, and I still can not log in, so I would not recommend NRMA to anybody because of very poor service, so now I will take this matter to the onbudsman
12 March 2026
Unprompted review
Reply from NRMA Insurance
Hi Geoffrey, thank you for reaching out and for sharing what has been happening. I am really sorry to hear that you have been unable to log in for so long. This is absolutely not the experience we want for you, and I understand how frustrating it must be to keep trying without a resolution.
I want to reassure you that we can help get this sorted. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
I’ve been with NRMA for over 40 years
I’ve been with NRMA for over 40 years, they have on the occasion I’ve been in need of service, they have been there for me, supported me, made stressful situations feel easy. They are kind, they listen they explain and they never fail me. Ever! Which is why I stay with NRMA.
10 March 2026
Unprompted review
Reply from NRMA Insurance
Hi Maria,
Thank you so much for sharing this with us. We’re truly grateful for your loyalty over the past 40 years, and it means a lot to hear that our team has been there for you when you’ve needed support. Knowing that we’ve helped make stressful moments a little easier is exactly why we do what we do.
We appreciate your kindness and the trust you continue to place in us. ~ Max
I was never a customer of NRMA but still got done over
I was never a customer of NRMA. I was a customer of Swann insurance and I cancelled my policy with Swann but somehow during the merger NRMA have created me an account a month before my policy with Swann insurance actual was meant to expire. They then charged me for insurance on a bike I had sold and cancelled the original policy on. But to get my money back I had to hand over more personal information so I could get a refund and to cancel the policy with them I never asked for. What a joke.
11 March 2026
Unprompted review
Reply from NRMA Insurance
Hi Justin, thank you for sharing what happened. I am sorry that you have had such a frustrating experience, especially when you did not request an NRMA policy.
When the merger with Swann took place, customers were to receive a notification from Swann outlining the changes to their policy. You also should have received renewal documents from us explaining the transition and any upcoming charges. It sounds like this did not reach you as it should have, and I understand how concerning that must be.
If you contact us directly, we can check your policy history and confirm what went wrong during the handover. Please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
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