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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the fast and reliable delivery service, with orders often arriving sooner than expected and well-packaged. The customer service is frequently highlighted as excellent, with staff being helpful, knowledgeable, and providing great communication. Consumers also commend the wide range of products available, including HEMA-free options, and find the website easy to navigate. The attention to detail in packaging and the overall value for money are also frequently mentioned as positive aspects of their experience.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality,... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Reviewers frequently highlight the... See more

Quality

Consumers consistently report positive feedback regarding product quality. Many reviewers highlight the high... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering online and... See more

Service

Users describe positive interactions with service. Customers consistently praise the great, fast, and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve bought from NSI a few times now since arriving in Australia. I’ve been a nail tech about 6 years now, and I’m very picky about the products I use, particularly gels. There was one brand in partic... See more

Company replied

Rated 5 out of 5 stars

I have used NSI for many years for my nail business and have always received my products super fast and always beautifully wrapped. The best part about NSI, is that their communication is outstanding... See more

Company replied

Rated 5 out of 5 stars

Great quality products! Fast delivery. Clear communication & ease of sale. Every item is gorgeous especially the LED Nail Lamp & the Nail Drill. The gradient colour is stunning & they are extremely st... See more

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Rated 5 out of 5 stars

I was pleasantly surprised with my first order from nsi - the attention to detail in the packaging was second to none - something very important sending volatile fluids in the mail! the turn around wa... See more

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Rated 5 out of 5 stars

I got express shipping and I really appreciated how fast the order was processed and then arrived to me the next day. I know you pay extra for express shipping, but lots of companies will express s... See more

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Rated 5 out of 5 stars

Love NSI Australia! They have an amazing range of products and I love the fact that they carry HEMA free products that actually stay on the nail! My mani lasts a full two weeks -sometimes longer - and... See more

Company replied

Rated 5 out of 5 stars

Decent prices, easy to find what I was looking for on the website and having links to instructions in the descriptions was super helpful too. Did my first ever DIY set using the Soft Gel Extens... See more

Company replied

Rated 5 out of 5 stars

My clients LOVE the opaque peach builder gel. I was running low so I ordered and the package arrived right when I needed it! I’ve never had an issue with package delays or missing items with NSI and t... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery and products were exactly as I expected. The soft gel tips and uv lamp were recommended by my former nail tech as she used them on me and I couldn’t be happier with the results I’v... See more

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Rated 5 out of 5 stars

The Builder Gel Essential Nail Kit offered excellent customer service and good products. I used it to create my own nails for the first time without any experience with nail glue and found the instru... See more

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Rated 5 out of 5 stars

I have tried many products in the past and they all passed off as Salon quality but have never lived up to it. First time buying from NSI and their product is amazing!! So good that I went back and... See more

Company replied

Rated 5 out of 5 stars

When I tried to order through another site it turned out their pricing was wrong so NSI cancelled the order but rang me to explain the problem and told me to go through the NSI Australia website and... See more

Company replied

Rated 5 out of 5 stars

NSI has all your nail needs & is very reasonably priced! Anytime I am looking for new products to try I always have a look at NSI because I know I will be able to find what I’m looking for. I have and... See more

Company replied

Rated 5 out of 5 stars

Since going back into nails after a nearly 20 year hiatus I have bought most of my stuff through NSI. They have been nothing short of amazing in every way. Through their customer service right down... See more

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Rated 5 out of 5 stars

I was able to contact NSI with several questions before making a purchase. I have previously purchased form NSI Australia also, so I knew they were a safe and reputable company to deal with. The dryer... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience purchasing from NSI. The website was easy to navigate and the purchasing process was quick and straightforward. Delivery was impressively fast, much quicker than expect... See more

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Rated 5 out of 5 stars

Nsi is excellence! Everything is packaged so well, so, so, so well. I was blown away by the extra care they give to ensure everything gets to you quickly, intact. Nothing leaking! I appreciate the eff... See more

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Rated 5 out of 5 stars

Easy website to navigate and lots of products to choose from. Prices are excellent. Fast delivery. I've loved using the cuticle scraper its excellent and the cuticle nail oil is a must. Its great.... See more

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Rated 5 out of 5 stars

I have been purchasing products from NSI for a long time now, everything I’ve received has come so quickly and been the best quality. Everything you could possibly need to do any design/technique can... See more

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Rated 5 out of 5 stars

I have ordered from them several times now and have loved it! The products are high quality and arrived in great packaging to protect the products. Highly recommend getting your supplies from here!

Company replied

Rated 1 out of 5 stars

BAD CUSTOMER SERVICE. Faulty product, company ignored months worth of email and website contact from me. I had to physically travel to the store in a different state where they agreed they had receive... See more

Company replied

Rated 5 out of 5 stars

Lovely team, supplies ALWAYS arrive early. Such high quality products, always in perfect condition when they arrive. Always love ordering from this lovely team an absolutely plan to do so again very s... See more

Company replied

Rated 5 out of 5 stars

The shipping is fast, products always come in such great shape and are packaged well. Everything I’ve used from NSI so far has been enjoyable to use and provides great results! I’ve bought a nail lamp... See more

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Rated 5 out of 5 stars

Great customer service advising what the best products for my specific needs were. The products arrived really quickly and everything was packaged well. The products are of high quality and loo... See more

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Rated 5 out of 5 stars

Website is easy to navigate and user friendly. Dispatch and delivery was within 3 days. The prices of products for such great quality is definitely a bonus.

Company replied

Rated 5 out of 5 stars

Amazing support and supplies. So supportive and so much available good quality too. As a newby to nails one stop shop with amazing supplies

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Rated 5 out of 5 stars

Love NSI, all the products from their lamps to gels have never let me down! I love knowing it’s an Australian brand. It’s literally my favourite shop lol

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Rated 5 out of 5 stars

The delivery was prompt. Communication was great. The product is the only reliable one that works brilliantly with chrome powder. Thank you!

Company replied

Rated 5 out of 5 stars

NSI nails are absolute professionals. Package arrived on time and safely. NSI followed up and their communication was excellent from ordering to receiving. I will only be buying my supplies from NSI i... See more

Company replied

Rated 5 out of 5 stars

I shop with NSI pretty often and have always had an amazing experience. Delivery is always super fast and all items are intact😊

Company replied

Rated 5 out of 5 stars

Nsi has been one of my go to for supplies, Shipping is always quick, products are affordable, The quality of products has always been superb.

Company replied

Rated 5 out of 5 stars

Delivery was fast and reliable. Tried Nail success HEMA free products, brilliant quality lovely and creamy

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Rated 5 out of 5 stars

Fast shipping & lots of good quality stuff, starting out as a beginner and can’t wait to use all the goodies I got 😊

Company replied

Rated 5 out of 5 stars

everything arrived safely and quickly! great customer service will be ordering from them again soon!!

Company replied

Rated 5 out of 5 stars

Products arrived very quickly, were well packaged to protect them during transit and are as ordered.

Company replied

Rated 5 out of 5 stars

The shipping was super fast and the dust extractor is so much cuter in person i love it so much. Its cute and functional. Its so much nicer than what I had

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Rated 5 out of 5 stars

Great service, friendly advice. Fanastic product. Nails look amazing.Look forward to my next purchase

Company replied

Rated 5 out of 5 stars

Ordered the magnetic swatch book, came in amazing time and is such a game changer for myself and clients, definitely recommend

Company replied

Rated 5 out of 5 stars

Very happy with the service, the products are amazing! Couldn’t be happier! Thanks so much NSI for a very easy transaction 😊

Company replied

Rated 5 out of 5 stars

Easy to order online. Items as explained. Good quality. Impressive, I will shop here again.

Company replied

Rated 5 out of 5 stars

Always order my supplies from NSI! The quality is amazing and they have so much range to choose from! Staff are very helpful too!

Company replied

Rated 5 out of 5 stars

Super Great customer service, great quality products as well and ships super fast, couldn’t be happier

Company replied

Rated 5 out of 5 stars

The products and service is always great, delivery’s are always very quick thoroughly recommend NSI xxx

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Rated 5 out of 5 stars

Great sale and product had a lot of instructions that were really useful. Such a high quality product as well <3

Company replied

Rated 5 out of 5 stars

Easy website to navigate, good products at reasonable prices thank you

Company replied

Rated 5 out of 5 stars

First time purchase. Happy with the price, post, range, people friendly website. Will definitely be back.

Company replied


Company details

  1. Beauty product supplier
  2. Beauty Products Wholesaler
  3. Beauty supply store
  4. Nail salon

Written by the company

Australia's Best Nail Supply Store for Acrylic Nails, Gel Nails, Nail Art, Nail Polish, Gel Polish, Nail Kits, Nail Brushes, Nail Tools, Accessories & Equipments! :)


Contact info

4.9

Excellent

TrustScore 5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Products arrived very quickly

Products arrived very quickly, were well packaged to protect them during transit and are as ordered.

19 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Thank you so much for your 5-star review! ⭐️
We’re thrilled to hear your products arrived quickly, were securely packaged, and exactly as ordered. Our team works hard to ensure fast dispatch, careful packing, and reliable delivery for every order.

We appreciate your support and look forward to helping you with your next NSI order! 💅✨

Rated 5 out of 5 stars

Delivery was fast and reliable

Delivery was fast and reliable. Tried Nail success HEMA free products, brilliant quality lovely and creamy

11 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Thank you so much for the wonderful 5-star review! 💗
We’re thrilled to hear your order arrived quickly and that you’re loving our Nail Success HEMA-Free products. The creamy texture and quality are exactly what we aim for, so it’s amazing to hear they’re working brilliantly for you!

We appreciate your support and can’t wait to send you more goodies soon ✨💅🏼

Rated 5 out of 5 stars

Great products and always smooth delivery!

My clients LOVE the opaque peach builder gel. I was running low so I ordered and the package arrived right when I needed it! I’ve never had an issue with package delays or missing items with NSI and the customer service team is always super helpful!

18 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Thank you so much for your lovely review! 💗
We’re so glad to hear your clients are loving the Opaque Peach Builder Gel — it’s such a popular shade! We’re also happy your order arrived right on time.

We pride ourselves on fast shipping, accurate orders and helpful support, so it truly means a lot to hear your experience has always been smooth.

Thank you for choosing NSI — we appreciate you! 🥰✨

Rated 5 out of 5 stars

Fast & reliable

First time purchase.
Happy with the price, post, range, people friendly website.
Will definitely be back.

3 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Thank you so much for your 5-star review! 💗
We’re thrilled to hear your first purchase with NSI Australia was fast, reliable, and great value. Our team works hard to offer affordable professional nail supplies, quick shipping, and a smooth, user-friendly website, so it’s wonderful to know this was your experience.

We appreciate you choosing us for your nail products, and we can’t wait to welcome you back for your next order! ⭐️
If you ever need help or recommendations, our friendly support team is always here.

Rated 5 out of 5 stars

Excellent Experience

Easy to navigate from start to finish.

12 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Thank you so much for your 5-star review! 💛
We’re so glad to hear your shopping experience was smooth and easy to navigate from start to finish. At NSI Australia, we focus on creating a fast, simple and hassle-free website so nail techs and beginners can find exactly what they need.

We appreciate you choosing us for your professional nail supplies, and we’d love to see you again soon! ✨

Rated 5 out of 5 stars

Great experience

Always a great company to deal with.very punctual with delivery and reasonable in price,highly recommend

13 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Thank you for the wonderful 5-star feedback! 💗
We’re thrilled to hear you always have a great experience with NSI Australia. Our team prides itself on punctual delivery, reliable service, and affordable, high-quality nail products, so your review means a lot.

Thank you for recommending us — we truly appreciate your support and can’t wait to serve you again soon! 🚚✨

Rated 5 out of 5 stars

Good service & products

NSI always process orders promptly and the products are always of good quality. Highly recommend NSI.

14 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Thank you so much for the 5-star review! ⭐️💗

We truly appreciate your kind words — our team works hard to process orders quickly, and it means a lot to hear you’re happy with both our service and product quality.

Thank you for recommending NSI, and for being such a valued part of our nail community 💅✨

Rated 5 out of 5 stars

Ordered the magnetic swatch book

Ordered the magnetic swatch book, came in amazing time and is such a game changer for myself and clients, definitely recommend

14 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

We love our nail gel polish swatch book too! It's the best for painting nail gel colours amen! Thank you for the review and loving it!

Rated 5 out of 5 stars

Easy! first time doing soft gel extensions

Decent prices, easy to find what I was looking for on the website and having links to instructions in the descriptions was super helpful too.

Did my first ever DIY set using the Soft Gel Extensions kit and it was much easier than I'd expected and I will definitely keep going!

15 ml bottle of products is generous and the consistency and opacity of the polishes is really easy to use too! Much more affordable than going to a salon (though I'll always love a salon experience too!).

I only applied the nails yesterday - so will see how the longevity goes, but great experience so far 😊

10 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Big thank you Jess for the review and sharing your experience! So nice to hear your learning gel x nails with us and doing your first gel nails! We look forward to helping you through your nail learning journey with us at Nsi nails australia xoxo

Rated 5 out of 5 stars

Beginner Nail Tech

Fast shipping & lots of good quality stuff, starting out as a beginner and can’t wait to use all the goodies I got 😊

10 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Ahh this makes us so happy to read 🥹✨
Thank you so much for your lovely review and 5 stars! We’re excited for you and your beginner nail tech journey – you’ve got this! 💅

So glad your goodies arrived quickly and that you’re happy with the quality.
Feel free to tag us in your nail pics or sets you create – we absolutely LOVE seeing what you do with our products 🩷

Wishing you many beautiful sets and happy clients ahead! 🫶

Rated 5 out of 5 stars

Love NSI

Love NSI, all the products from their lamps to gels have never let me down! I love knowing it’s an Australian brand. It’s literally my favourite shop lol

12 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Beautiful news, so great to hear our quality lamps and gels have been performing amazing in your salon over the years, thank you for shopping with our brand and trust xoxo

Rated 5 out of 5 stars

NSI - Best Nail Salon Supplies

I have used NSI for many years for my nail business and have always received my products super fast and always beautifully wrapped. The best part about NSI, is that their communication is outstanding. I’ve had phone calls from staff regarding my orders or txt messages asking if my purchase went ok. I think this is really important in our industry as I know I can reach out to NSI at anytime and always have my queries handled super fast.

11 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Awww thats so wonderful and nice to read, thank you so much Krystina so kind of you :) we love taking care of our community and keeping that human touch, thank you for supporting our brand and loving our products! 💜

Rated 5 out of 5 stars

Quality products

Quality products! Well packaged & very quick delivery!!!
Recommend 100%

4 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Best news, thank you for seeing our quality and safe packaging, our team at NSI Headquarters put love into every order ❤️

Rated 5 out of 5 stars

Great products

Great products, super quick postage

7 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Super great to hear Angela, its our pleasure, enjoy your new nail supplies as always xoxo

Rated 5 out of 5 stars

NSI Australia is brilliant!

Love NSI Australia! They have an amazing range of products and I love the fact that they carry HEMA free products that actually stay on the nail! My mani lasts a full two weeks -sometimes longer - and I live on a property and do all my own maintenance so these bad boys work hard! Thanks NSI for such an awesome shopping experience - great service and awesome products!

5 November 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

So beautiful to hear Natalie, thank you for loving our products and the work our staff do, enjoy your new nail supplies and doing your nails with our brand xoxo

Rated 1 out of 5 stars

BAD CUSTOMER SERVICE

BAD CUSTOMER SERVICE. Faulty product, company ignored months worth of email and website contact from me. I had to physically travel to the store in a different state where they agreed they had received my contact but didn't respond. They then allowed me to return the faulty item, but said sorry it's now out of warranty because you took so long to return it. Absolutely disgusting service, it would have been well within warranty if they had responded to any number of my attempts to contact them. Very rude. Will never purchase from them again.

20 October 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Hi Jo, we’re sorry to hear you feel this way. Our dust collector machines come with a complimentary 6-month warranty, and as confirmed when bought, no extended warranty was purchased back in 2024 — so any issues beyond that period are unfortunately outside the coverage and become the user’s responsibility.

Regarding communication, we’ve checked our records and can confirm that our team did reply multiple times to your emails and were always polite and helpful in trying to assist you — as reflected in the many positive experiences from our other customers. We’re genuinely sorry you feel disappointed, we always aim to provide the best service possible 💛

Rated 5 out of 5 stars

Great service!

Quick shipping & follow up!
Great products, excited to build my kit more here!

23 October 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

Thank you Chelsea for the lovely review and loving our great nail supplies and nail store service xx

Rated 5 out of 5 stars

Best products and fantastic service

When I tried to order through another site it turned out their pricing was wrong so NSI cancelled the order but rang me to explain the problem and told me to go through the NSI Australia website and apologised for the inconvenience. I went straight to NSI website and placed my order direct. It arrived promptly and I was very impressed with the service and the products (as always). I’m new to Australia and hadn’t realised NSI were here. I only use NSI products in the UK so I’m delighted they’re here and that I can continue to use my preferred products here. Well done NSI Australia

10 October 2025
Unprompted review
NSI Australia logo

Reply from NSI Australia

So beautiful to hear our team at NSI hq was able to help get your order and products sorted for you Sue :) thank you for loving our brand and nail supplies and welcome to Australia

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