GREAT COMPANY I have never had any issues ordering items from NSW CPAP over the years. Very prompt response when order sent in. Great communication during entire process. Very quick delivery timefram... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s simple and absolutely stress free buying all things CPAP related - if you’re not 100% confident of your needs you can always call and chat to a staff member. In every situation I’ve needed help... See more
The go to place in the Sutherland Shire for the best results for you & your specific needs that you require for the best health as well as your sleep. Been coming here for over 2 years and the team... See more
As a regular buyer of CPAP equipment over the years via NSW CPAP. My latest purchase - Löwenstein Prisma20A Automatic CPAP Package was offered at a great price, and when I picked up the package the st... See more
Company details
Written by the company
We are Sydney’s trusted independent CPAP retailer NSW CPAP is Australia’s most trusted name in sleep apnea machines, masks and accessories. Our four conveniently located clinics around Sydney covering all points of the compass with 6 locations and a commitment to delivering unmatched customer care, our sleep specialists are here to help you find the right equipment to suit your needs, budget and lifestyle. Whether you are new to CPAP therapy or just looking to update your existing equipment, NSW CPAP is your one-stop-shop for quality sleep apnea machines and accessories.
Contact info
Level 1, Suite 3, 49 Grosvenor Street, 2025, WOOLLAHRA, Australia
- 1300414190
- sales@nswcpap.com.au
- nswcpap.com.au
4.6
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mask doesn’t fit nice
Mask doesn’t fit nice! You have to tie it so hard that it hurts and leaves a marks on the face.
6 July 2026
My cpap unit arrived in super quick…
My cpap unit arrived in super quick time and exactly as I ordered
23 June 2026
No more leaks with the new tank.
23 June 2026
Prompt service.
18 June 2026
Service was good
Service was good , had to wait a bit longer than normal to receive product. if received with 3 day you would have got a 5 rating./
2 July 2026
Service was quick with excellent product knowledge…
Service was quick with excellent product knowledge and subsequent advice.
My only complaint is I was unable to use EFTPOS and had to tap.
1 July 2026
All items arrived safely,
All items arrived safely,, well packaged. However, I felt delivery time was a little slow.
2 July 2026
Mistake solved, to a perfect ending.
The heating hose was sent to an address, for me to "pick up." I am elderly & have no ability to pick things up, especially when it is to a town hundreds of km from where I live. How ever, what ever caused that mistake, seems like no one knows. Once that mistake was corrected, I received my parcel in a couple of days - so all is good, now.
2 July 2026
The website was so easy to navigate
The website was so easy to navigate. I had to follow up as to the time it was taking to dispatch the order, this was responded to promptly with an explanation. Thank you NSW CPAP
2 July 2026
I ordered the wrong product and they…COAP Mask
I ordered the wrong product and they were very helpful and quick resolving the issue
2 July 2026
Nathalie was helpful as usual
Nathalie was helpful as usual. Her product knowledge is excellent.
2 July 2026
Easy
Easy, seamless purchase, discounted prices for Resmed autoset 11 with mask.
Unit arrived on time in good condition.
1 July 2026
GREAT COMPANY
GREAT COMPANY
I have never had any issues ordering items from NSW CPAP over the years. Very prompt response when order sent in. Great communication during entire process. Very quick delivery timeframe. Items always arrive in brand new condition and securely packed and sealed.
1 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.