NTP Online Learning Ltd Reviews 

379
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable tutors, noting that the staff is always ready to help and genuinely invested in student success. Many consumers mention that guidance is consistently available, providing constant reassurance from start to finish. People also highlight the flexible online learning platform, which allows individuals to fit their studies around busy schedules and personal lifestyles. Reviewers appreciate the well-structured course materials and clear audio notes that make complex topics much easier to understand and digest. Overall, users find the training environment encouraging and effective for passing exams on the first attempt.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the well-structured and easy-to-navigate... See more

Staff

Reviewers mention positive feedback about staff, consistently describing tutors as exceptionally... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being brilliant at... See more

Service

Customers consistently note positive experiences with service, praising the clear, professional training and... See more

Product

Customers expressed strong satisfaction with the product, highlighting that the comprehensive materials and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was always someone there to help or answer queries and when there wasn’t it was not long before contact was made. Learning material was well set out and easy to digest. I did have a few issues w... See more

Rated 5 out of 5 stars

The team at NTP learning really want you to pass and progress, the personal call to tell me I passed is in my opinion above and beyond but fair play they deserve to share the good news. The commitme... See more

Rated 5 out of 5 stars

Absolutely delighted to hear the wonderful news from NTP that I've successfully passed my multiple-choice test. The course material and tutor assistance are unparalleled. With all the resources and st... See more

Rated 5 out of 5 stars

Really excellent company to learn with - course notes were great and the team were brilliant at responding with any queries I had. I would highly recommend NTP learning and will be sure to go with the... See more


Company details

  1. Training Centre
  2. Adult education centre
  3. Driver and vehicle licensing agency
  4. Educational institution
  5. Logistics service
  6. Vocational school

Written by the company

NTP Online Learning are the UK's leading online training provider for the transport and logistics industry. We provide online training courses for logistics professionals and those who want to work in the industry. NTP specialise in transport manager CPC training and we are the original creators of the online course, winning multiple awards for our innovation and customer service. As a leading provider you can be sure of an excellent training experience with NTP.


Contact info

4.8

Excellent

TrustScore 5 out of 5

379 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(379)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

NTP has always been incredibly helpful

NTP has always been incredibly helpful. Although it took us six months to book our first course, we never felt pressured during that time. Instead, we consistently received thoughtful and practical advice tailored to our business needs.

The course we selected was delivered exceptionally well and was fully customised for our business, offering incredible value. Their service truly deserves a 5-star rating. It’s also fantastic that you always get to speak with the same people, avoiding the frustration of being passed around a call centre.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

I have recently signed up with NTP…

I have recently signed up with NTP Online Learning, and so far I am extremely impressed with my student experience. Firstly, I have been kindly welcomed onto the course. The online course structure and the course materials are great, which includes podcasts. Most importantly the offer of help and support throughout your student journey is excellent. I am looking forward to continuing with my studies. Thank you. A.C

7 November 2024
Rated 5 out of 5 stars

Transport manager cpc

Was looking for a company to do my transport manager cpc and came across ntp I can not highly recommend them enough the support was amazing if you had any questions thay were answered quick and explained so I understand thay also have access to audio with is great if you are busy I would recommend ntp to anyone and i will use again for any future courses thank you so much for the help and support

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Waste of money

Never got a single call or text of support. Clearly not interested in anything apart from being paid. Try to cancel my course and got threatened to go to court. Not a good reliable company.

8 November 2024
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.

At NTP, we ensure that all lines of communication remain open, but we rely on learners to inform us when they need assistance or guidance on their learning journey. Since we cannot always predict when support is needed, we clearly outline in all our materials that learners should reach out to us whenever help is required.

Regarding your concerns about the course and payment terms, we aim to be as transparent as possible. When you signed up, you agreed to the terms and conditions, which included a 14-day money-back guarantee. This period had already passed, and 73% of the course materials were accessed before any attempt to cancel was made. The terms also specified that payments are to be made on time and in full as part of the 6-month interest-free agreement. Unfortunately, this obligation was not met, and the outstanding balance remains payable.

We strive to support all our learners, but adhering to the agreed terms ensures fairness for all parties involved. If you have further concerns, we encourage you to contact us directly so we can address them comprehensively.

Thank you for taking the time to share your thoughts.

Rated 5 out of 5 stars

Best decision I ever made…

Best decision I ever made… being a professional HGV driver and a tramper meant that I was tied for time to sit in for an exam… I chose NTP because they had an audio version of the tutorial and it didn’t let me down…

20 September 2024
Unprompted review
Rated 5 out of 5 stars

A great help

A great tool for accomplishing your goal at your own pace with readily available resources (such as the tutors via phone or live chat) to help you understand anything you may need help with.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Really enjoyed the course and found all…

Really enjoyed the course and found all the tutors to be prompt and helpful whenever I needed assistance.

The content was well structured and easy to follow. I was able to access the course from my laptop & phone, which was extremely useful.

I would thoroughly recommend the course to anyone.

...and I passed first time 😃

18 September 2024
Unprompted review
Rated 5 out of 5 stars

The mixture of video and text is good I…

The mixture of video and text is good I like the option to listen to the audio. I like the fact there is a student support group within the app and on Facebook. I like the fact it texts fail to check in and give helpful tips. I like the fact that there is a chat available to discuss any issues or questions. That I can do it at my own pace. That there is an option to have a meeting with a tutor.
The one drawback is they are not open on a Friday which happens to be my day off and the one day I was going to be guaranteed to have time to complete the course.

30 August 2024
Rated 5 out of 5 stars

I would recommend NTP

I would recommend NTP. I have had a very good experience doing the Transport Managers CPC on line course, its taken me a while to get their. I have had help & encouragement from Daryl & Mark all the way. Thank you.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

A waste of money.

The course itself was a joke. Nothing I can’t learn for free online. A rip-off.

2 August 2024
NTP Online Learning Ltd logo

Reply from NTP Online Learning Ltd

Hi Olivier, I am sorry that you did not feel it was satisfactory to your requirements, I wish that you had come to us directly and spoken to us if there was something in particular that you were looking for within the course that you feel we haven't got included within the course. Please remember with your course purchase you have access to a tutor for 12 months if you require answers related to the course you purchased.

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