Total scam. Ordered it once and 3 shipments and charges appeared on my credit card. Cancel subscription almost impossible. Buyer beware!!
Company replied
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See what reviewers are saying
Total scammers. Do not buy anything from this company. Learned my lesson always research before getting anything from facebook.
Company replied
Ordered on line Jan 21 and Jan 28 received two emails about rating the product and service. It was strange that I have not received my order and email to find out eta. The next day email replied to... See more
Company replied
Totally scammed this website .without my consent took it off money and didn't give it back pls don't trust.i have very bad experience with them .
Company replied
Company details
Written by the company
NuCelle Skincare/Mandelic Acid for Acne, Melasma, Rosacea, and Wrinkles
Contact info
#208 – 256 West 7th Avenue, V5Y 1M1, Vancouver, Canada
- 1-800-877-3131
- webmaster@nucelle.com
- nucelle.com
2.0
Poor
27 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Total scam
Total scam. Ordered it once and 3 shipments and charges appeared on my credit card. Cancel subscription almost impossible. Buyer beware!!
10 March 2026
Unprompted review
Reply from NuCèlle Inc.
Hi Will, can you please put this review under the correct company on Trustpilot. https://ca.trustpilot.com/review/www.nucellgroup.com
NuCellgroup.com; telephone +60 17 812 9588; e-mail address: info@nucellgroup.com
Please delete from our Trustpilot as it affects our rating. Thank you we appreciate it!
This company has a similar name to us but sell an entirely different product and are subscription based which we are not. We are a North American company that has been in business for 28 years!
We are NuCelle with an “E” at the end and are a Mandelic Acid Skin Conditioning Line. In the last 3 months we have received numerous telephone messages about this company, NuCell Group from Malaysia. Their website -NuCellgroup.com; telephone +60 17 812 9588; e-mail address: info@nucellgroup.com This company has a similar name to us but sell an entirely different product and are subscription based which we are not.
Reply from NuCèlle Inc.
Hi Mike, can you please put this review under the correct company on Trustpilot. https://ca.trustpilot.com/review/www.nucellgroup.com
NuCellgroup.com; telephone +60 17 812 9588; e-mail address: info@nucellgroup.com
Please delete from our Trustpilot as it affects our rating. Thank you we appreciate it!
This company has a similar name to us but sell an entirely different product and are subscription based which we are not. We are a North American company that has been in business for 28 years!
We have no records of Mike Harris having contacted us, having placed or attempted to place an order. It is apparent to us that he is referring to the above company. We are NuCelle with an “E” at the end and are a Mandelic Acid Skin Conditioning Line.
Totally scammed this website .without…
Totally scammed this website .without my consent took it off money and didn't give it back pls don't trust.i have very bad experience with them .
6 February 2026
Unprompted review
Reply from NuCèlle Inc.
Hi Anna, can you please put this review under the correct company on Trustpilot. https://ca.trustpilot.com/review/www.nucellgroup.com
NuCellgroup.com; telephone +60 17 812 9588; e-mail address: info@nucellgroup.com
Please delete from our Trustpilot as it affects our rating. Thank you we appreciate it!
This company has a similar name to us but sell an entirely different product and are subscription based which we are not. We are a North American company that has been in business for 28 years!
We are NuCelle with an “E” at the end and are a Mandelic Acid Skin Conditioning Line.Sorry but you have the Wrong Company! In the last 3 months we have received numerous telephone messages about this company, NuCell Group from Malaysia. Their website -NuCellgroup.com; telephone +60 17 812 9588; e-mail address: info@nucellgroup.com This company has a similar name to us but sell an entirely different product and are subscription based which we are not.
Total scammers
Total scammers. Do not buy anything from this company. Learned my lesson always research before getting anything from facebook.
6 February 2026
Unprompted review
Reply from NuCèlle Inc.
Sorry but you have the Wrong Company! In the last 3 months we have received numerous telephone messages about this company, NuCell Group from Malaysia. Their website -NuCellgroup.com; telephone +60 17 812 9588; e-mail address: info@nucellgroup.com This company has a similar name to us but sell an entirely different product and are subscription based which we are not. We are a North American company that has been in business for 28 years!
We have no records of Ps T. having contacted us, having placed or attempted to place an order. It is apparent to us that he is referring to the above company. We are NuCelle with an “E” at the end and are a Mandelic Acid Skin Conditioning Line.
Not just a great product, but AWESOME service also
This is the only line I've found that does not irritate my skin or break me out. They have a system for normal/dry and another for normal/oily, I am able to use all products in the line for dry skin with no problem. Also, the luminosity of my skin has increased - slightly, but it has (and at 50+, I'll take ANY luminosity, let's be serious!) Last but not least, I have received personal help on any issue I've had with them. One time the website was acting up, and I got a call after business hours in an effort to correct the problem, for example. Another time I asked for shipping help and they did everything they could to expedite. Great people and a great product, glad I found this company!
30 October 2024
Unprompted review
This company is so amazing
This company is so amazing, they always give you sample products and shipping is super quick.
19 April 2021
Thank you
As always, my requst was honored without a problem. It is a wonderful way to do business. Thank you, Nina McVeigh
19 March 2021
It took over a week for my order to be…
It took over a week for my order to be processed which was frustrating but once it was it shipped quickly. Disappointed that the SPF moisturizer is still out of stock.
26 February 2021
Excellent service
Excellent service. You kept me apprised of the delivery date. I appreciated the truffles.
21 February 2021
Disorganized computer need to improve
Ordered on line Jan 21 and Jan 28 received two emails about rating the product and service. It was strange that I have not received my order and email to find out eta. The next day email replied to me that the order was on its way Feb 2 and Feb 4 received my order. This was not the first time I have problem with this company. Two years ago they accused me of not paying the previous order and refused to ship the order to me. I wasted two hours going through my credit card statement to prove to them my payment record. Another time they send me the 15% mandelic acid instead of 10% which caused my skin to burn like crazy. I had to take a picture to show how bad my skin condition was. They said that the label was wrong but if it was I am sure there were other complaints already. Anyway the service is terrible.
5 February 2021
Reply from NuCèlle Inc.
It is unfortunate that you have seen fit to bring a personality conflict from your short time as an independent rep with the company into the public domain. As we have suggested previously, if you still wish to use the NuCelle formulations, it would be more productive for you to order from one of our online retailers...
Did great and received order in a very…yes
Did great and received order in a very timely way
5 January 2021
Reply from NuCèlle Inc.
Thanks Linda, happy to have you as a customer!
I have no complaints Service and products were supeerb.
I have no complaints. Service and products were superb.
26 December 2020
Reply from NuCèlle Inc.
Thanks you Dolores and happy to help in any way!
Their products are superb.
13 December 2020
Reply from NuCèlle Inc.
Thanks Casey, we appreciate your feedback!
I ordered over 1 week ago and have not…
I ordered over 1 week ago and have not received any word other than "order was received." I'm very disappointed on the lack of communication and slowness of processing my order.
24 November 2020
Reply from NuCèlle Inc.
Thank you for placing an order with us.. We do send out a shipping email with a tracking number. If you are in the United States, you will be able to use this tracking number on the USPS tracking page as well, it is a little more detailed and timely. Unfortunately, these confirmation and shipping e-mails sometime ends up in your junk mail or spam folder. Unfortunately, our shipping time has also increased due to COVID, but it seems to have improved significantly recently.
I like how Nucelle makes my skin feel…
I like how Nucelle makes my skin feel so soft.
13 November 2020
Reply from NuCèlle Inc.
Thanks Carol, getting the layers of dead skin off with mandelic acid makes a huge difference.
I tried a sample of the facial cleanser…
I tried a sample of the facial cleanser and I am hooked. Now I'm going to try the glacial clay, scrub, anti-oxidant, toner and 10% serum. And I know what to get my female friends for Christmas! Highly recommended.
3 October 2020
Unprompted review
Reply from NuCèlle Inc.
Thanks Annie, we are glad you are trying all our products!
Nucelle delivers!
Nucelle (and Deborah) give you incredibly personalized service!
21 September 2020
Unprompted review
Reply from NuCèlle Inc.
Thanks Susan, we are always happy to help!
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