Bought shoes with 35 percent discount offer, after three days got email, that my order is cancelled. But my credit card was charged immediately. How it can happen that you charged my credit card, bec... See more
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See what reviewers are saying
Allow me to be the English review you’re looking for; Made a purchase from New Jersey USA It got shipped within 24 hours, arrived within 3 days. Signed delivery, shipping was a bit expensive a... See more
I would highly recommend Nugnes 1920. I ordered it easily online and received it within days. It was also wrapped in lovely wrapping paper, along with the Chloe bag and packaging. Everything was authe... See more
I ordered a little unsure of what service I would get but can I just share that the correct item came quicker than expected in lovely packaging. I had made an enquiry before I made the order and they... See more
Company details
About Nugnes 1920
Written by the company
About Nugnes 1920
Strongly rooted in its place of birth, Puglia, the story of Nugnes is the evolution of a business idea that was born in tailoring and evolved over the decades into an international reference point in the world of fashion and luxury retail. Always preserving the first and absolute mission: to create a special relationship with each customer, celebrating their uniqueness. Explore Nugnes World, between sartorial history and the evolution of the luxury multi-brand.
Contact info
Corso Vittorio Emanuele, 189, 76125, Trani, Italy
- +390883888608
- web@nugnes1920.com
- nugnes1920.com
4.5
Excellent
894 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The delivery is a bit slow
The delivery is a bit slow. Ordered on a Friday, following Friday still not even in my country. FedEx is usually much quicker than this. Disappointed.
8 July 2024
Reply from Nugnes 1920
Dear Customer, we are sorry to hear you are disappointed. Orders might take up to 8 working days. With your recent purchase we can confirm that we are indeed within our terms of shipment timing and you will receive your item as of today. Thank you in advance for your patience. We are always here to help.
Terrible Customer Service
I bought a golden goose sneaker and they came with a defect. CLEARLY not part of the typical golden goose used look, as the leather is peeling- so its a defect and they keep telling me its just the used look although its clearly not. The shoe doesnt even have the typical golden goose used look!! That must be a joke! Terrible customer service! They are telling me I need to pay for return beforehand and that they are not sure if they will wave the costs although its crystal clear that the shoe is damaged. Will never order again.
After reading your answer here all I can say again is- I have sent you a video where you can CLEARLY see it is not a golden goose style but a DEFECT of the leather as it is peeling! There is a difference between typical golden goose used style and a leather defect and when you look at videos and pictures you can clearly see that.
I feel utterly mocked by your customer service because it is so clearly recognizable, and no, I am definitely NOT willing to bear the return shipping costs and original shipping costs in advance! I want direct contact with your quality control, who will immediately see that this is a defect! I have already asked for this several times and have received no response at all. I expect the shipping and return shipping costs to be covered beforehand, an exchange or a price reduction!
5 July 2024
Unprompted review
Reply from Nugnes 1920
Dear Customer,
Many thanks for sharing your experience with us. We would like to assure you that every single piece is checked by our quality control team before the shipment. As stated via e mail, the item you have ordered is handcrafted, for this reason you can find some imperfections which are not to be considered a defect.
However, if you are not satisfied with the item, you can return it and, once received, our quality control will carefully check it and proceed with the refund.
Please consider us at your service for any further assistance
Best Regards
Customer Service Team
Great experience
Great experience! Smooth order process and very fast delivery to Poland!
18 June 2024
Super fast shipping
Super fast shipping. I received my golden goose sneakers within 1 working day. The item price was really good too.
5 June 2024
Great website fast delivery
21 May 2024
Customer service never answers
Customer service never answers, I have an issue with a pair of nodaleto since 1 year now. Don't want to change or replace the pair. In case someone decides to help, my order number Order EU#3914
----
You actually know I wore them once and products were still under warranty. Sent you ton of pictures. The shoes are still in a box waiting to be repaired or replaced. I never asked for a refund, I just want shoes I can actually wear..
Even if the brand should take its responsability, you should take yours too. You are the seller. the bare minimum would have been the contact Nodaleto again. You are expecting me to give up, i won't.
1 January 2024
Unprompted review
Reply from Nugnes 1920
Dear Customer,
We regret for any inconvenience you have faced.
Please be aware that the return procedure for used items is different than the regular procedure.
The item was delivered 2 years ago, and the defect was encountered after using it, therefore it was necessary to check the defect with the producer. Often these claims might take a little bit of time. In this case we are still waiting a response from the producer. As soon as we will receive it we will get in contact with you.
We remain at your disposal for any further assistance.
Kind Regards
Customer Care Team
Worst shopping experience! Not worth it.
I provided all the documents they said I needed and they still asked for documentation for business import and I told them that my items were for me not for a business and still continue to asked for them and said that they were needed by customs. Now they want to send it back and charge me. It’s just ridiculous!!!!
15 April 2024
Reply from Nugnes 1920
Dear customer,
Thanks for sharing your experience with us.
We truly regret for your disappointment and for the inconvenience.
We would like to inform you that the parcel has been held at Customs due to an incorrect documentation provided.
Unfortunately the customs procedures are beyond our control and regretfully we have no control over clearance timing.
The only thing we could do was to monitor the process, for this reason we promptly got in contact with you to act as intermediary but you sent us a document which the customs cannot accept.
For this reason we had no choice and asked to the courier to return the parcel.
We are sorry for the inconvenience and remain at your disposal for any further assistance
Kind Regards
Customer Care Team
Experience was good
Experience was good, product is authentic, shipping to America was very fast, came one day early !
4 April 2024
Perfect service and a fantastic…
Perfect service and a fantastic experience to buy from the site. I ordered a Gucci bag and it was delivered very quickly and in perfect condition. I live in Sweden and I will continue to shop from your site in the future.
18 March 2024
Excellent service & Fast Shipping
Excellent service - fast shipping from Italy to the US.
2 January 2024
I purchased a pair of sunglasses from…
I purchased a pair of sunglasses from Nugnes1920 with signature required. I never received the sunglasses or signed for the sunglasses. The shipment “signature” from DHL read “text” so either the driver took the package or delivered it to the wrong house and they knew they shouldn’t be getting that package and didn’t sign their real name. I contacted Nugnes and because there is writing in the signature box and DHL says the driver was in my area they refuse to offer a refund. They also refused to escalate the issue any further with DHL and simply ignored me after telling me DHL said it was delivered - which as we all know is what every shipping company says about missing packages until you pester them. Very disappointed that I had to pay money for a product I never received and would NEVER recommend this company to anyone. Shoppers beware, they don’t care about their customers!
1 August 2023
Unprompted review
Reply from Nugnes 1920
Dear Customer,
Thank you for contacting us and for your time to leave this review.
We truly regret for your disappointment and for this unfortunate situation.
We assure you that customer satisfaction is our main aim, and we always try to provide the best customer service possible.
Regretfully, as your proof of delivery has been signed and as the courier has shared the geotab, it was not possible to proceed with the investigation.
We remain at your disposal should you need other information or assistance.
Best regards,
Customer Service Team
Perfect service!!!!
11 December 2023
I recommend the seller
I recommend the seller. I got good price, fast delivery and original goods. Easy return procedure. I will buy again from them.
27 November 2023
Extremely happy with my purchase
Extremely happy with my purchase. The order came fast and in impeccable condition ( my Fendi t-shirt ) .
The store was always there to help me on any questions I had .
I really really highly recommend this online seller.
I will be buying from them again. Francisco
20 November 2023
Fast delivery but listed price is more expensive than RRP
Smooth buying process and fast delivery. I would have given a 5 start if the listed price of the Gucci Oxford shoes that I had bought was not 100€ more expensive than the RRP published on Gucci's and other retailers websites.
20 November 2023
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