Nuleaf Reviews 

299
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

While I do wish the website was kept updated with all products available I found it really easy to use and order from. I was also really happy being able to just pick stuff out and pick it up from the... See more

Rated 5 out of 5 stars

My Favourite online nursery supplies store. The flat rate shipping on most items just makes it so much easier to order what i need without worrying about freight costs. Yet to find another retailer wi... See more

Rated 5 out of 5 stars

I was so impressed and grateful for the prompt personal attention given to my order. I had inadvertently ordered the wrong part and received a call the following day to check. My error was corrected... See more

Rated 5 out of 5 stars

Really happy with our purchase. Much more cost effective than little sachets from The local hardware/garden shop. Have tried it and it works very successfully for the control of caterpillars and lar... See more

Company details

  1. Irrigation equipment supplier
  2. Garden
  3. Lawn irrigation equipment supplier

Written by the company

Nuleaf is leading and one of Cairns' oldest and most respected retailers in irrigation, gardening, horticulture, nursery & agriculture supplies. Serving for over 30 years and now serving online across Australia. Shop all products at the lowest shipping rate of $24.95*. *T&C apply.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

299 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(299)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not safe

I paid it with my PayPal. After one day, someone tried to steal my PayPal account several times. Another thing is some strange phone numbers sent me many messages about checking the parcel, checking order and so on. I think it’s not safe to buy stuff with your website.

2 February 2022
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Reply from Nuleaf

G'day, Don! thanks for taking the time to review your experience. However, we regret to inform you that Nuleaf doesn't agree with your claims. Neither Nuleaf nor its customers ever faced this issue with their orders. We enquired with our server providers and the payment partners but found no malicious activity at our end. We advise you to do the same to avoid experiences like this in the future. We strive to provide genuine service with customers' focus in mind and help them enjoy what they do, not to make profits from selling customer details. Thank you and have a good day.

Rated 1 out of 5 stars

disappointed

New item I purchased was rusty and received with a price tag on it for $20 less than what I paid online. I have emailed about the issue and yet to receive a response.

26 January 2022
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Reply from Nuleaf

G'day Michael, thanks for your review and we apologise for the inconvenience caused. According to our records, you mentioned your friend was supposed to return the items, however, we have not received them yet. Feel free to let us know the status on this, we are happy to help! Thank you and have a good one.

Rated 1 out of 5 stars

Goods were ordered on 13 January 2022

Goods were ordered on 13 January 2022. Up to today (21/01/2022) they have not been delivered.

21 January 2022
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Reply from Nuleaf

G'day Iraj,
Thanks for your review. We processed your order in a timely manner, however, there is a delay in shipping goods across Australia due to unprecedented circumstances caused by Covid-19 outbreaks. We hope you understand the situation and we are always committed to doing our best to provide timely service to our customers. Thank you again for your patience and have a good one.

Rated 5 out of 5 stars

I had real trouble sourcing Orchiata…

I had real trouble sourcing Orchiata bark in Sydney as I need to repot a lot of my valuable rare orchids. Nuleaf responded quickly with my order and it was delivered within a few days. It is very good quality and I highly recommend their excellent customer service. Thank you NuLeaf.

19 January 2022
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Changed postage arrangements at my request, quickly and carefully. Great company. The sharpener is also as described and just what I was looking for.

29 December 2021
Rated 5 out of 5 stars

My Favourite online nursery suppy store

My Favourite online nursery supplies store. The flat rate shipping on most items just makes it so much easier to order what i need without worrying about freight costs. Yet to find another retailer with such a great selection of products that ships to my area for such a great price!

12 November 2021
Rated 4 out of 5 stars

Very happy with delivery no problems…

Very happy with delivery no problems but didn’t know till I went to mix it up to use I needed an oil to go with it, so will have to wait till I order the oil.
I am not sure if I missed reading that bit when I ordered but would be good if that was advertised with the Natrasoap ,
Cheers,
June King

1 November 2021

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