NuLeaf Naturals Reviews 59

The product was great. Delivery took longer than expected, but customer service was great.

Love this company's products! I use multiple gummies, tinctures, and pet products. My husband and I previously bought from CBD FX, but we like these products much more. Customer service had gotten bad, but it seems like they fixed the problem thankfully.

The prices are amazing , you cant go wrong with that. Shipping was prompt. over all pretty good experience so far.

Poor customer service… haven’t been able to log onto the site for over 48 hours… CS says they sent a link but they didn’t…shipping is a nightmare… have to wonder if these problems have also affected the quality of the products…was once an outstanding company but not anymore… customer for 7 years but I’m heading over to Lazarus Naturals… I’ve lost confidence in this company and can’t no longer trust them to deliver a first rate product. and because I complained to customer service about the unacceptable shipping and now because I couldn't get online my login screen says.."invalid credentials". I guess they block you when you give poor reviews/and contact customer service about their poor service.....owned by a Canadian company called High Tide since 2021....explains all the problems I guess

NuLeaf Naturals is a total scam! They had me buy a $30 membership for 1 year, and then after just 1 month, they said they could no longer ship the CBD capsules to me because they changed their policy. I asked for a refund of my membership, and they refused. What type of customer service is that?

I placed an order that was shipped promptly. Unfortunately, the order was incomplete, and I only received one of two items. Attempting to reach anyone at NuLeaf was an absolute Herculean task, with their phone number, chatbot, and website all saying to email them, which I have done five times now with no response. Shady business. Avoid at all costs and go with a more reputable organization. They used to be great, but I'm not sure what happened.

So sad to leave this review as I used to love this company! Products were high quality and affordable. They seem to have had a drastic shift in how they do business (including major price slashing?). I ordered 9 days ago and my order still has not shipped. After struggling to get in touch with anyone who isn't feeding responses from ChatGPT, I finally canceled my order. There are tons of great alternatives out there that I will be utilizing. In the meantime, I hope they get it together.

Avoid this company at all costs. They used to be good, but for the past 4 months, they are having tremendous problems with fulfilling orders.

They keep giving me the runaround. Every time I call or email them, you get people from India, who are difficult to understand, then one will tell you your order will finally be shipping out, but then the next day, they say that it was backlogged, and didn't know when they would get it in. This is after placing an order 3 weeks ago. I am trying to cancel the order now since it still hasn't shipped, but unable to get them to respond. I will call my credit card tomorrow, to have them cancel the charge.

I had an issue and contacted their e-mail customer support. They responded to ask some questions about my order and problem. Upon replying to the e-mail, I received a notice that my e-mail was blocked from their server. No sooner than that happened, they now have a new sham on their website. No more discounts for those who really need it (military, 1st responders, etc) The "Elite" prices are still more than what once was

Charged me 10 days ago for a regular shipment of CBN and no sign of it. Like others reporting here, they are impossible to reach and non-responsive. I'll be taking my business elsewhere. Too bad, I like their product.

Received my order today and was missing 2/3 of the order! I ordered 4 CBD and 2 CBN and only received CBN, no CBD at all! Company owes me 4 CBD! This company is truly worthless. Don't oder here and this is my last order. It more than took two weeks to get it and then it's missing 2/3 of the order! order #1604384

I have used their product for years. Lately they have gotten lax and slow to fill orders. Seems like they are in trouble now. I ordered almost two weeks ago. Heard nothing for over a week. Sent an email to ask where my order was. They replied days later, that it was on its way, but the tracking info suggests that it has not even shipped yet.

I placed my order (#1603297) on December 28 and I have yet to receive it. I sent a email yesterday with no response. I called today and the recording said I had to send an email. What recourse do I have since they already charged my AMEX?

Order hasn’t shipped after almost 3 weeks. They don’t answer emails and I was on hold with customer service for 25 minutes with no answers

Charged me for two items and only received one. After almost two weeks there has been no resolution. Chat calls are dropped or when a refund or replacement was promised by chat or email, nothing was done.

I have had the exact same experience! No phone number. You deal with an Indian chat who does not know that stock and kept me waiting many minutes between chats to check with "the department". Turns out they didn't have the product I ordered but mever told me, even though I chated several times and was told they were going make my (non-exisitent) product "on priority". Go elswhere!

been using thier product for a few years, satisfied, but when I tried to order last month, thier horrible website would not let me. many attempts since have failed. non-existent customer service. never answered multiple emails, voicemails. I give up.

Absolutely NO customer service. This is my third time with faulty delivery and no customer service. This time they sent the wrong product in the wrong container.

If I could give a zero I would! STILL waiting on delivery, keeps saying DELAYED.
If your going to use UPS, use UPS! Not some system that sends a package to the USPS via UPS.
I'll find another provider.

I absolutely loved their initial service and the product was amazing. HOWEVER, their communication and responding to my emails was dismal, they appear to have NO customer service team and DO NOT respond to emails. I couldn't even RESET my password because this company didn't respond with password reset. Appears to me to be all about their product which is great BUT zilch customer service which is the vital part of any business.