I have experienced the same thing as many other people who have used the Nuroclean website. Such as I ordered two tubes of Mould Gel my order changed to six tubes. They said I couldn't cancel my order... See more
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The order process started easy but then they bombard you with additional items. Admittedly I did choose 2 extra items however at what I thought was the checkout I noticed an item for secure delivery t... See more
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Ordering system was not very clear as home many items ordered / price. Once product was received it didn’t clear damp stains on the tiling grout
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I very much dislike all the ads for other products from the company, after ordering a product. If I wanted those products, I would have looked them up and bought them.
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2.6
Poor
387 reviews
Replied to 65% of negative reviews
Typically replies within 1 week
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I ordered 2 tubes of NuroClean mold…
I ordered 2 tubes of NuroClean mold remover. I immediately received an 2 emails showing I had 2 separate orders, I called customer service immediately to cancel one of the orders. This took 10 minutes due to being on hold. I was informed both orders were already packed and shipped. Fastest order filling I’ve ever seen (are you kidding- 10 minutes????) I was told as not to worry I had 30 days to return it of course I have to pay shipping. But for my inconvenience I would be given an extended warranty ( on mold removal gel???).
21 March 2026
Unprompted review
Reply from Nuroclean
Hello John,
Thank you for sharing your experience with us.
For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons, including warranties or subscriptions or additional units of the NuroClean, must be explicitly selected and confirmed by the customer before the order is finalized.
Your feedback about the return process and the warranty offer is valuable, and we will review it as we continue to improve our service. To address all of these, we have assigned an agent to review your case. Please keep an eye on your inbox for further assistance.
Best regards,
Anna from NuroClean
Constant badgering to buy more items
Constant badgering to buy more items. Also, why an extended warranty?
22 March 2026
Unprompted review
No comment .......
22 March 2026
Unprompted review
This is not what we wanted for mold…
This is not what we wanted for mold control.
21 March 2026
Unprompted review
Awaiting product to give testimony.
Awaiting product to give testimony.
21 March 2026
Unprompted review
Need to do this research and then tell…
Need to do this research and then tell me what and how to process the return !
20 March 2026
Unprompted review
Looking for help
19 March 2026
Unprompted review
Only problem was the number of Bonus…
Only problem was the number of Bonus items and it was very difficult to delete. How about an invitation to view Extras? Then at least you know what's happening!
20 March 2026
Unprompted review
A bit cofusing..
A bit cofusing... thought i was spending about $25 ended up with a $156 bill... a bit pissed
19 March 2026
Unprompted review
Did not order this product
Did order this product. When I saw it taken out of my account. I I sent a message immediately! I their customer service immediately after and the representative stated she would look at my account. Representative could not give a time when she would contact me. Fraud! I checked my email for her response. As soon as I ended the conversation with the representative, I received a message stating i cannot cancel my order due to the shipping process starting already. If I did not order this product, why would I pay for shipping? Why would I try your product! You have scams all over the internet.
19 March 2026
Unprompted review
Reply from Nuroclean
Hello Lashawnta,
Thank you for bringing this to our attention.
To transparency, NuroClean is a legitimate business. We ship real orders, and we have a clear return and refund policy in place. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.
That said, we're eager to review your case. It has been escalated to our support team, and an agent will be in touch shortly to discuss the next steps with you.
Please check your inbox whenever you have a moment.
Best regards,
Anna from NuroClean
The service center is right onto to…
The service center is right onto to it very helpful.
Thanks s much
16 March 2026
Unprompted review
Easy website to navigate excellent…
Easy website to navigate excellent products good value
No problems
18 March 2026
Unprompted review
Don't do it.
First, the product does not perform as promised. Secondly, their after sales service is terrible; and thirdly, it is very hard to not think the whole thing is a scam.
They responded to my review by making further promises, as yet they have not been performed. My advice is, have nothing to do with these people. A company which is based in Lithuania, says it is Australia's favourite cleaner and charges in US dollars has to be dodgy at best.
18 March 2026
Unprompted review
Reply from Nuroclean
UPDATE
Hi Ian,
Thank you for this information.
Your case has been escalated and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
__________________
Hello Ian,
While we understand that NuroClean didn't align with your expectations, we want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place.
That said, we'd like to learn more what happened with your NuroClean. As we could not locate your order based on this review alone, we have sent you a separate request for further information
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Anna from NuroClean
This order never arrived and no refund
18 March 2026
Unprompted review
Reply from Nuroclean
Hello Lee,
We sincerely apologize for the delay in receiving your order.
Timely delivery is a top priority for us, and our team is constantly taking steps to ensure shipments reach our customers as quickly as possible.
We are eager to review your case check the status of your shipment. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Anna from NuroClean
well it certainly was fast & easy
17 March 2026
Unprompted review
Im currently in dispute with this…
Im currently in dispute with this company. I was mislead buy purchasing something for £15 and then £90 was the final charge. I realised within minutes and contacted them to cancel but would you believe it had allegedly been shipped already. Im now waiting to recieve the order In order to return it.
Livid.
8 March 2026
Unprompted review
Reply from Nuroclean
UPDATE
Hi Vikki,
Thank you for this information.
After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime.
If you have any further questions, please do not hesitate to contact us again.
_____________________
Hello Vikki,
Thank you for your feedback.
For clarity, the total amount charged depends on the quantity of product selected during the purchasing process. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.
We’d like to review your case further. As we couldn’t locate your order from this review, we’ve sent a separate request for more information whenever you have a moment.
Let's keep in touch,
Anna from NuroClean
Still waiting on refund.
I had an email on the 6th March 2026, saying I was being refunded 50% off my original order.
I have yet to receive that refund.
Again, a big let down!!!
6 March 2026
Unprompted review
Reply from Nuroclean
Hello Janet,
Thank you for bringing this to our attention.
We understand the importance of timely refunds and we want to ensure this is resolved promptly.
Now, to make sure that everything goes smoothly, your case has been escalated, and an agent will be in touch shortly to ensure that this will be resolved as quickly as possible.
Please keep an eye on your inbox for our follow-up.
Kind regards,
Anna from NuroClean
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