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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that the meals are fresh, well-packaged, and packed with protein. Many people highlight the delicious taste, often comparing it to home-cooked food, and appreciate the generous portions that leave them feeling satisfied and energized. The convenience of having healthy, ready-to-eat meals is also frequently mentioned as a significant benefit. However, some customers experienced issues with the delivery service and their orders. A few people reported delayed or cancelled deliveries, incorrect addresses being used, and problems with the freshness of the food upon arrival, such as melted ice packs. There were also instances where customers found it difficult to cancel subscriptions or change delivery details, leading to unwanted charges and wasted meals.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers are impressed with the quality, freshness,... See more

Quality

Clients share positive opinions on quality, consistently praising the freshness, taste, and homemade feel of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the speedy and reliable... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, praising the... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the outstanding service, noting the quality of... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve been ordering weekly for a while now and the consistency has been great. Deliveries are always on time and the food quality has been solid every week.

Rated 5 out of 5 stars

Fantastic meals. I've had quite a few meal prep meals from different companies and this is by far the best. You get loads of protein in each meal, whether it's salmon, chicken etc which was a nice sur... See more

Rated 5 out of 5 stars

Top quality and honestly the best meal prep I’ve tried. I’ve gone through almost all of the popular services and always struggled to stay consistent and keep in shape. These meals actually make me fee... See more


Company details

  1. Fitness and nutrition

Written by the company

At NutriGenic, we are committed to transforming the meal delivery experience with a focus on excellence and innovation. Our mission is to provide a culinary journey unlike any other, offering exquisitely crafted, premium quality meals developed by renowned executive chefs in the culinary world. Every dish is a testament to our dedication to exceptional taste and utmost nutritional care. We meticulously craft each meal to meet specific dietary and fitness needs, harnessing the power of advanced analytics and the expertise of qualified nutritionists and fitness professionals to support our customers' wellness goals. With a focus on culinary artistry and nutritional precision, we are reshaping the way people experience and enjoy convenient, high-quality dining, one meal at a time.


Contact info

4.1

Great

TrustScore 4 out of 5

101 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

It was all working well until recent…

It was all working well until recent website updates clearly weren’t tested properly. If you select a fat loss plan, the first meal behaves as expected, but every meal after that reverts back to full calories. It becomes tedious having to keep reselecting fat loss and rebuilding your choices each time.

The Easter situation didn’t help either. Pausing deliveries for the bank holiday felt like an afterthought, with orders pushed back a week, payments still taken, and overall confusion about delivery schedules. That should have been anticipated and managed far better.

The meals themselves are great, but the website needs a much stronger user experience. It should remember preferences like allergies. I’m allergic to soya, and there’s no proper way to filter this when editing meals, which led to me accidentally ordering something I couldn’t eat because checking each meal individually is impractical.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I started ordering from Nutrigenic when…

I started ordering from Nutrigenic when work got hectic, and it’s honestly been a lifesaver. The meals taste fresh and homemade, and I don’t have to think about cooking after a long day. It’s made sticking to healthy eating so much easier.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Meals are great don’t get me wrong. But customer service is absolutely shocking. Not replying to multiple emails over the course of a few weeks. Also it’s awkward cancelling and pausing orders. Really put me off and made me cancel, would not recommend at all. Worst customer service I’ve ever experienced.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

After training

After training, it’s nice having something nutritious ready to eat. The meals are filling and give me the energy I need without feeling heavy.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect meal

Wow! Everything is just perfect, the variety of selection, the delicious taste, the packaging. I can only recommend them, never be disappointed.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Helps Me Stay On Track

I’m trying to eat healthier this year and Nutrigenic has made it much easier. Having prepared meals ready means I’m less tempted to order takeaways.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

A Big Time Saver

Between work and the gym, I rarely feel like cooking. Nutrigenic has saved me so much time while still keeping my diet healthy. Just heat it up and I’m sorted.

21 March 2026
Unprompted review

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