NuvaHost Reviews 12

My website is hosted by Nuvahost, and they have not been contactable for the last three months since they advised that they were hacked. They did send me an email saying the service would be fixed, but that was more than one month ago. What is going on ? please advise. The website is still down

This week has seen the third issue I've had with NuvaHost in the last six months. The first was a billing issue, where my credit card was wrongly billed for $3,600 US, and despite emails from the company promising that the billing would be refunded, this never happened. They said that there was some problem with their payment processor and they were not able to return the funds. I had to go through my credit card company in the end, and I did get the funds returned.

The second occasion was an inability to access my cPanel dashboard in early January this year; Nuvahost's response was that the firewall was blocking all logins.

And now I cannot access any pages on Nuvahost, including cPanel, emails and files and our website, or anything, and there is a large screen that appears telling me that dashboard access has been disabled!

It certainly sounds like the company is having problems, and I would certainly recommend staying well away from them until any problems are fixed and there has been a decent length of time of good uninterrupted service - if that ever happens.

I've lost all faith in this company. I'm looking for a different supplier,

Is Nuvahost still in business?? I've had hosting with Nuvahost since October 2021. I paid for the lifetime plan. On Saturday January 15, 2022 I noticed my website is down. I sent a support ticket - no response. On Sunday January 16 I tried to use their live chat - it is NON-FUNCTIONAL. I sent an email to their "sales" email. I've received no response. My site is still down. IS THIS COMPANY OUT OF BUSINESS? Although I paid a significant fee for my hosting, it looks like I'm going to have to find a new company.

I used their hosting services since May 2021 without any problems. On January 12, 2022, time 00:22 in my country, they sent an email which was:
"Hello,
We are planning a major maintenance on the S101 server, we recommend to create a backup from your cPanel interface and download it to your computer.
In case of any information loss we are not responsible.
Thanks."
I saw this email at about 9 o'clock in the morning.
As soon as I could, I tried to login to my cPanel in order to get the latest backup of my settings and website. The cPanel itself, my website and the entire server was down.
Never mind, I thought, after some hours the cPanel will be back online... Checked again, after some hours, the same. I opened a support ticket, asking when it will be online. No response. Checked in the evening, during night, in the morning, nothing. Checked on the next day, the same. Their chat is stopped only these days, why?
I opened a new ticket on January 14, no response. My tickets are marked as closed, without any answer from their support.
Late on January 15, I changed hosting provider. 4 days down without an announcement? A generic email to inform about when will the service be back online? Too bad, guys! You should respect the money and the websites (the work) of others!

We have had them as a provider for over a year. The down time has been days at a time. Now it has been 3 days and when I opened a ticket all I get is a link to a backup file that does not even contain all my accounts. I have moved providers but I lost all my websites and emails!!

Very bad speed. I bought one month plan just to test the speed before subscribing to the year plan. It was slow, and they were giving bad support with bad quality. I will never recommend this provider. So now I have migrated my sites to Hostitbro. They have very good technical support and are very affordable cost.

Good response from Roberto S, and someone named Adam, I believe, to iron out a few snags that were mostly of my own creation.

Yeah, no drama.

Server response can be sluggish, but it could also be transitory, multi-factored and not just NuvaHost...not worth the time to investigate right now as long as it doesn't get worse.

One of my friends recommend me to take hosting services from NuvaHost. I followed his advice and contacted them for a project. They communicated well and provided me exceptional services. Recommended hosting company!