Amazing! I would have never believed that this would have been so effective. My husband has always suffered with hard skin issues, despite using pumice stones, various electrical devices, foot peels e... See more
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Review summary
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Reviews shaping this summary
As a person who suffers from callouses on the bottom of my feet, especially on the big toes which causes me a lot of pain and discomfort, and after having to see a podiatrist once a month for callous... See more
Company replied
Ive always had some rough skin on my feet and being a type 2 diabetic with little mobility due to awaiting knee construction ive always had to rely on my partner to use a cheese grater(as we call it)... See more
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I have just this minute used my Nuve for the first time ,and my goodness I am shocked at the dust coming away from my ,(what I thought were) soft heels😲🦶🦶👈 I regularly use a battery operate... See more
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Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.4
Excellent
700 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent piece of foot care
Excellent piece of foot care. I use it regularly as I do a great deal of walking, resulting in hard skin. After use, a big dollop of foot care cream spread around, a pair of socks put on for a few hours, and my feet are in excellent condition. Good use of my money.
10 August 2026
Unprompted review
Reply from Nuvé
Hi Maddy,
Thank you for sharing this! It sounds like you’ve got a great little foot care routine going, especially after all that walking.
We’re really happy to hear the Silk 3 Pro has been money well spent for you. Thank you for choosing Nuvé, and if you ever need anything, we’re always here to help.
Best regards,
Emily
Took a while to arrive but definitely…
Took a while to arrive but definitely worth the wait. I can’t believe how well it works. After just one go with it my feet are already softer than they have been in years. No pain either. Amazing job. You won’t regret buying this!
18 August 2026
Unprompted review
Reply from Nuvé
Hi BW,
Thank you so much for the lovely review! We’re sorry you had a bit of a wait, but we’re really happy to hear the results made up for it.
Knowing you noticed such a difference after your very first use is wonderful. Thank you for recommending Nuvé, and if you ever need anything, we’re always here to help.
Best regards,
Emily
I didn’t really know what to expect…but it’s great!
I didn’t really know what to expect buying something I saw off Instagram, but honestly the foot grinder I got from Nuve works great. It will definitely smooth down rough feet, you just need to ideally do it outside since it generates a lot of fine dust. It’s great to have both the rough pumice and the smoother one to use after. I also think the battery charge has held up really well, and I haven’t felt it necessary to use a higher power setting so that’s nice too!
1 June 2026
Unprompted review
Reply from Nuvé
Hi Sally,
Thank you for giving Nuvé a chance! We know buying something you first spotted on Instagram can feel like a bit of a gamble, so we’re really happy it turned out to be a great purchase for you.
And yes, using it somewhere easy to clean is definitely a good idea when there’s a lot of dry skin to tackle! 😊
Thank you for the 5 stars and for sharing your experience. If you ever need anything, we’re always here to help.
Best regards,
Emily
One use is all it took!
One use is all it took! Amazing product
I’ve tired similar products from other brands, manual foot files, cream, foot socks. Nothing worked. One use of this, 6-7 minutes on each heel, and all the dry cracked skin was cleaned off. I thought I’d need a few daily goes minimum to clear my heels, but this is one go, washed then used a moisturiser and perfectly smooth heels. No dryness, no unsightly cracks.
16 August 2026
Unprompted review
Reply from Nuvé
Hi Laura,
Wow, one use! 💖 We’re so happy the Silk 3 Pro gave you the smooth heels you were hoping for after trying so many other products.
Thank you for sharing your experience and for giving Nuvé a try. If there’s anything else at all you need, we’re always here to help.
Best regards,
Emily
Safe and effective care for your feet
The customer service is fantastic and the device works like a dream — it’s a safe and simple way to quickly smooth rough skin on your feet. (Not to mention that I’ll save money by skipping costly pedicures.) Shipping times were reasonable considering the distance between us, so no issues there.
I was so happy that I bought one for a friend. Looking forward to buying from Nuvé in future!
6 July 2026
Unprompted review
Reply from Nuvé
Hi Tanya,
What a lovely review, thank you! 💖 We’re so happy you’re enjoying both the Silk 3 Pro and your experience with our customer service.
The fact that you loved it enough to buy one for a friend means so much to us!
We look forward to having you back, and if there’s anything else at all you need, we’re always here to help.
Best regards,
Emily
The buffer I bought for my heels is…
The buffer I bought for my heels is absolutely amazing. It does a much better job than what I actually get when I have a pedicure. It does exactly what it claims to do. It is so simple to use… my cracked and dry heels are happy at last.
3 August 2026
Unprompted review
Reply from Nuvé
Hi Mary,
Thank you for the wonderful review! 💖 We’re so happy the Silk 3 Pro is giving you even better results than your pedicures and that your cracked, dry heels are finally happy!
Thank you for choosing Nuvé. If there’s anything else at all you need, we’re always here to help.
Best regards,
Emily
i normally don't do reviews Order no. 302761
i normally don't do reviews, but i purchased on 6th May the silkpro for my wife who thought it was absolutley great, fantastic at keeping feet lovely and smooth. delivery was a bit of pain but the product outshone the delay... until now ... i've just ordered new rollers for her, and low and behold the silkpro unit has now stopped working. we've contacted nuve about repairing the unit and got their stupid AI response which then did not recognise my email address, then we sent all info it requested then nothing ... no contact, resent emails and 5 days later still nothing .. pity their cutomer service is so poor and im having to leaave such a negative review just because someone at nuve cant be bothered ...
14 August 2026
Unprompted review
Reply from Nuvé
Hi Rob,
I’m very sorry about this, especially after you and your wife had such a positive experience with the Silk 3 Pro.
We do have human customer service agents, but we also use AI to handle initial enquiries and help filter out spam and route customer emails to the right team. We’re still improving and training this system, and I completely understand that any shortcomings with it should never come at the expense of our customers. Your feedback has helped us identify where the process needs improvement, and we genuinely appreciate you bringing it to our attention.
I received your latest email and have already created a replacement order #400071. I’ve also included a complimentary Nuvé product as a small apology for the frustration and inconvenience.
I hope we can make up for the frustration and give you the customer service experience you should have received from the start.
Best regards,
Emily
Amazing little device - where has it been all my life!
I don’t usually buy things from instagram adds but after reading all the previous reviews I wanted to give it a try. I have hard/tough skin on my feet for as long as I can remember and nothing ever seemed to work. Received my device yesterday and WOW! It’s amazing! My feet have never been better. Took a little while to go over them properly as it was the first use but I can see that going forward it will more than likely be a quick 5 mins every week or something.
If you have hard skin and don’t own one of these - buy it now!
12 August 2026
Unprompted review
Reply from Nuvé
Hi Sarah,
We loved reading this! We’re so glad you took a chance on the Silk 3 Pro and that you saw such a difference from your very first use.
Here’s to those quick 5-minute touch-ups and beautifully smooth feet! Thank you so much for the fantastic recommendation.
And if there’s anything else at all you need, we’re always here and happy to help.
Best regards,
Emily
Next level customer service
Next level customer service. The product is brilliant, I cannot recommend it enough.
12 August 2026
Unprompted review
Reply from Nuvé
Hi Ant,
Thank you so much! Hearing you describe our customer service as “next level” really means a lot to our team.
We’re just as happy to hear you’re loving the product too. Thank you for recommending Nuvé, and if there’s anything else at all you need, we’re always here to help.
Best regards,
Emily
I ordered on the 5th August
I ordered on the 5th August, have had no communication. Checked tracking status is still to be even sent out. It was not made clear that the item was not shipped from the UK. Have now sent an email to have my order 390302 cancelled as who knows how long it is going to take? I wish I had read reviews about shipping times etc before purchasing.
12 August 2026
Unprompted review
Reply from Nuvé
Hi Aimee,
I’m sorry for the frustration and for the disappointment with the delivery timeframe.
As stated on our website, our estimated delivery time to the UK is 5–9 business days. I’ve checked Order #390302, and your parcel is already on its way to you. Unfortunately, once a parcel has been dispatched, we’re unable to cancel or recall it.
However, I understand that this hasn’t been the experience you expected, so as a gesture of goodwill, I’ve gone ahead and refunded your payment in full.
Your parcel will continue its journey to you, and when it arrives, please feel free to keep it. I genuinely hope you’ll enjoy your Nuvé and find that the product itself was worth the wait.
We’re sorry again that the delivery experience let you down.
Best regards,
Emily
Nothing has ever worked for me... until now!
Nothing has ever worked for me.... until NOW! This Nuvé heel smoother has been a game changer for me. I have gradually and effectively been able to remove callused hardened cracked thick skin. After a few days of use, the cracks were almost gone. I don't have any pain when walking now and can keep them in good shape using the tool a few times a week. I can't recommend Nuvé enough. It has transformed my foot care, comfort and mobility.
12 August 2026
Unprompted review
Reply from Nuvé
Hi S Iles,
What a wonderful review to read! 💖 We’re so happy the Silk 3 Pro has made such a difference, not just in how your feet look, but in your comfort too.
Thank you for giving Nuvé a try and for recommending us. It really means a lot to our team!
Best regards,
Emily
Love this product
I don't normally bother to write reviews and am skeptical of ads I see on social media....but I LOVE this product, & want to tell everyone about it! It's like going to the spa for a pedi...without having to go to the spa. Truly wish I had seen this years ago, as it has saved the constant scraping with pumice stone or other devices without the results Nuve has given. Leaves my heels so soft. I do recommend getting the balm to go with it. Trust me, it's awesome!!
10 August 2026
Unprompted review
Reply from Nuvé
Hi Krista,
Thank you for such a lovely review! 💖 We love hearing that the Silk 3 Pro gives you that spa-pedicure feeling at home, without all the scraping and effort.
And we completely agree, the Hydracare Balm is the perfect finishing touch!
Thank you for recommending Nuvé and sharing your experience with us.
Best regards,
Emily
The NUVE foot file is SO efficient at…
The NUVE foot file is SO efficient at sanding down my cracked heels. It’s so easy to use recharges and does a great job just like advertised. And their customer service is excellent.
9 August 2026
Unprompted review
Reply from Nuvé
Hi Ja,
Thank you so much for the lovely review! 💖 We’re thrilled the Silk 3 Pro is making such a difference to your cracked heels and delivering exactly the results you expected.
And thank you for your kind words about our customer service too.
That means a lot to our team!
Best regards,
Emily
I love this product
I love this product, as do my feet! Wow, what a brilliant thing... highly recommended. It really is so much easier than a pumice stone, really really brilliant - big thumbs up!
5 August 2026
Unprompted review
Reply from Nuvé
Hi Dee,
Thank you for the brilliant review! 💖 We love hearing that both you and your feet are happy with the Silk 3 Pro.
Goodbye pumice stone! We’re so pleased you’re finding it easier to use and loving the results.
Thank you for the big thumbs up and recommendation!
Best regards,
Emily
Unable to get a response from a human / Money taken…
I placed an order for a foot file and replacement heads on Sunday 2nd August, totalling £44. The payment was taken from my bank account on 3rd August.
However, I never received an order confirmation or order number, so I have no way of checking whether my order has been processed or when I can expect delivery.
I have contacted Nuve customer service twice via email, providing all the information they have requested, including my name, email address, address, date of purchase and payment details. Unfortunately, on both occasions I have received what appears to be the same automated/AI response saying that they cannot locate my order and asking me to provide the very same information I have already supplied.
At this point, I simply want to speak to an actual person who can locate my order and confirm what is happening.
The money has been taken from my account, but I have received no order confirmation, no order number and no useful customer service response. This is extremely frustrating and not the level of customer service I would expect.
Please can someone from Nuve actually look into this and contact me directly?
2 August 2026
Unprompted review
Reply from Nuvé
Hi Angie,
I’m very sorry for the frustration this has caused, especially after you’ve already provided your information and still haven’t received a clear answer.
We recently identified a technical issue affecting some of our support emails, which resulted in some messages and replies not reaching customers as they should. This has now been fixed, and safeguards have been put in place to prevent it from happening again.
I’d really like to look into your order personally and get this resolved. Could you please provide the full name and email address used when placing the order? Once I have those details, I’ll search our system and confirm exactly what has happened with your payment and order.
We’re here to help, and I’m sorry you’ve had to work this hard just to get an answer from us.
Best regards,
Emily
Order
I had a terrible first time experience with nuve, because after placing my order, I did not get a confirmation email for days and getting through to a customer service agent was impossible. Took some days after I made a review about it and this was resolved and my order was delivered on time. I love it for its efficiency and ease of use, however, as a company, they really need to up their game with their customer service, enough with the AI assistants.
7 August 2026
Unprompted review
Reply from Nuvé
Hi Linda,
I’m really sorry for the frustration, especially after being charged and not receiving an order confirmation.
We’re here and we’d be happy to look into this personally for you. Could you please provide your order number, if you have one, and the email address you used when placing the order?
Once we have those details, we’ll check our system and help get this sorted as quickly as possible.
Best regards,
Emily
Great Product
When my new device arrived, I was pleasantly surprised to see that it was rechargable. I have used similar products in the past, but they all required batteries. Also, they were not near as effective. I use my device nearly every day, and I'm surprised how much dead skin comes off. My massage therapist noticed a real difference in my heels.
7 July 2026
Unprompted review
Reply from Nuvé
Hi Wendy,
Thank you for the lovely review! 💖 We’re so happy to hear the Silk 3 Pro has been more effective than the other devices you’ve tried, and that you’re enjoying the convenience of it being rechargeable.
The fact that your massage therapist noticed the difference too is wonderful to hear!
Thank you for choosing Nuvé and sharing your experience.
Best regards,
Emily
This small gadget has changed how my…
This small gadget has changed how my feet look, its easy to use not messy it gives results withing 10 minutes its a no brainer. I love the way its made my feet feel I can reach right under my toes game changer cheaper than the salon visits and now dont have big bulky foot files to hold. Doing great guys. This is a true write up for a great product I only wish I had done a before and after.
4 August 2026
Unprompted review
Reply from Nuvé
Hi Jacquie,
What a fantastic review, thank you! 💖 We’re so happy the Silk 3 Pro has made such a difference and that you’re getting great results in just minutes.
We especially love hearing that it’s replaced those bulky foot files and expensive salon visits!
Thank you for your support and for sharing such a genuine experience with us. We really appreciate it.
Best regards,
Emily
The Nuve Silk 3 Pro is a Pro!!
The Nuve Silk 3 Pro is working just as I saw on Instagram. Ordering was very easy but it did take a while for delivery.
The product is very gentle and easy to operate but does deliver the results you want. I also purchased the refills so I guess I’m in for the long haul. I’ll finally have some pretty feet!
3 August 2026
Unprompted review
Reply from Nuvé
Hi SD,
Thank you for the lovely review! 💖 We’re so glad the Silk 3 Pro lived up to what you saw on Instagram and that you’re already enjoying the results.
We’re sorry delivery took a little longer than expected, and we really appreciate your patience. It sounds like you’re definitely in for the long haul with those refills! 😊
Here’s to beautifully smooth feet from now on. Thank you for choosing Nuvé!
Best regards,
Emily
Delivery time is diabolical
I placed an order on 29th July for the roller machine and spare rollers. It states delivery 5 to 9 days, today is 7th aug which is day 9 and still not out for delivery, very unhappy with delivery time scale, also thought this was a UK item.......
7 August 2026
Unprompted review
Reply from Nuvé
UPDATE@ Karen
Hi Karen,
I’m very sorry for the delay and completely understand your disappointment.
Your original parcel has now arrived in the UK and is expected to be delivered between August 8–12. However, given how long you’ve already waited, we didn’t want to leave you relying on that shipment alone.
We’ve arranged a second package, Order #3936**, to make sure you receive your Nuvé. We’ve also included a complimentary Nuvé Hydracare Balm as a small apology for the inconvenience.
We sincerely apologize that your first experience with us hasn’t been as smooth as it should have been. We hope our efforts to put things right, and ultimately the products themselves, help restore your confidence in Nuvé.
Best regards,
Emily
****
Hi Karen,
I’m sorry you’re still waiting for your order. I completely understand how frustrating this is when you were expecting it within the stated timeframe.
Our UK delivery estimate is 5–9 business days, as stated on our website. Could you please provide your order number and the email address used to place the order? We’ll be happy to check the tracking and see exactly where your parcel is.
Please rest assured that if your parcel isn’t delivered within the expected timeframe, we’ll make it right. We can arrange a replacement with a complimentary Nuvé item, or if you’d prefer, we can discuss a refund instead.
We’d really appreciate the opportunity to look into this and get it resolved for you.
Best regards,
Emily
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