North West Hearing Reviews 26

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From my first contact by telephone through booking an appointment and the appointment itself, North West Hearing were friendly, professional and helpful. I felt the actual hearing assessment was ve... See more

Company replied

Rated 5 out of 5 stars

Solved my son’s hearing issue quickly and gently. The wax was removed steadily and professionally, and it’s made a huge difference to him. My son felt completely at ease. Great service!

Company replied

Rated 5 out of 5 stars

Lovely place and helpful staff. I took my daughter there for a hearing check and they were very supportive as I was quite late in arriving and they were very understanding and let us attend a bit late... See more

Company replied

Rated 5 out of 5 stars

I've been treated by this company for just over 4 years now and I cannot speak highly enough about the service. Dr Nassar is expert in his field, both knowlegeable and pragmatic. Through him, my heari... See more

Company replied

Company details

  1. Hearing Aid Shop
  2. Hearing aid repair service

Written by the company

North West Hearing is an independent audiological practice based at The Beeches Consulting Centre in the grounds of the BMI Alexandra Hospital in Cheadle. We are Harley Street Hearing’s clinic in the North West. Harley Street Hearing is London’s largest independent hearing clinic which has been established on Harley Street for 25 years. At North West Hearing we know that customer care is fundamental to a successful audiology clinic. Come to us for all your hearing needs including ear wax removal, hearing tests, new hearing aids and repairs. Having a hearing loss can be isolating and hard to accept, because of this we treat every patient with care and understanding and pay particular attention to their individual hearing needs. The majority of our patients come to us by recommendation or by referral from some of the most well-known ENT specialists in the UK. We also accept referrals direct from your GP and as we are registered with the Health and Care Professions Council, we also accept self-referrals. As we are completely independent we will choose hearing aids which specifically match your personal requirements. We work with all the major hearing aid manufacturers in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A professional approach from start to finish!

From my first contact by telephone through booking an appointment and the appointment itself, North West Hearing were friendly, professional and helpful.
I felt the actual hearing assessment was very thorough.
I am now more aware of the state of my hearing and confident that any future needs will be capably handled.

23 March 2026
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for taking the time to leave us a review Jamie, this is very much appreciated by the North West Hearing team. We look forward to seeing you again.

Rated 5 out of 5 stars

Solved my son’s hearing issue quickly…

Solved my son’s hearing issue quickly and gently. The wax was removed steadily and professionally, and it’s made a huge difference to him. My son felt completely at ease. Great service!

9 March 2026
Unprompted review
North West Hearing logo

Reply from North West Hearing

Delighted your son had such a great service with North West Hearing, thank you for your review Claire.

Rated 5 out of 5 stars

Where to go to get my ear wax removed…

Where to go to get my ear wax removed in the greater manchester area ? I go here and will not go anywhere else - I now make it a yearly visit snd cannot recommend them high enough. 10 out of 10 every single visit.

24 February 2026
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for your review Lee. What a wonderful recommendation. We look forward to seeing you again at North West Hearing

Rated 5 out of 5 stars

Brilliant

Brilliant. Fantastic service, very clear instructions and a thorough, detailed examination. Definitely recommend this service.

4 November 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for your review and recommendation Mr Fulton, on behalf of the North West Hearing team.

Rated 5 out of 5 stars

Lovely place and helpful staff

Lovely place and helpful staff. I took my daughter there for a hearing check and they were very supportive as I was quite late in arriving and they were very understanding and let us attend a bit later than our appointment time. The building is nice and cosy doesn't feel like a hospital. The doctor we visited Dr Greg Nassar was very knowledgeable and was really caring and understanding towards my daughter. Thank you for a lovely service.

2 October 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for such a lovely review Sadaf on behalf of Dr Nassar and the North West Hearing team.

Rated 5 out of 5 stars

Best appointment we have ever experienced

I contacted NorthWest hearing to find a more personalised service that could help with the management of my daughter’s hearing loss and aids. She has many medical appointments and as such has developed health anxiety. I had a lovely and reassuring talk on the phone with Beth who took her time to really listen and take on board what I told her about my daughter’s medical history and how she found appointments difficult. This was clearly passed on to Dr Nassar and we had what can only be described as the best medical/healthcare appointment we have ever experienced. The clinic is calm and friendly but extremely professional. Dr Nassar took time to listen and my daughter was instantly at ease. We didn’t feel rushed at all and he thoroughly explained to us how her hearing aids work and how she can get the best out of them. We spoke about lots of situations and Dr Nassar helped with all of these situations with practical advice. My daughter usually panics when being spoken to directly as she has a brain injury and struggles to respond to questions etc but she was at ease and was shown step by step how to use an app with her hearing aids. I could go on and on here about how good this experience was and we feel so supported now and know exactly where to come when we need anything further. Thank you so much for everything.

14 July 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

What a wonderful review! Thank you so much from Dr Greg Nassar and Beth. It was a pleasure to be of assistance to you and your daughter.

Rated 5 out of 5 stars

An incredible service for musicians

An incredible service for musicians! Really put me at ease and were clear with all the information they were giving me about my hearing.

Highly recommend.

7 July 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for such a lovely review Nollaig.

Rated 5 out of 5 stars

I always feel welcome and comfortable…

I always feel welcome and comfortable when I go for my appointments. It’s a down to earth and informative experience with pleasant and experienced staff. Would definitely recommend.

17 June 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for such a wonderful recommendation Christine.

Rated 5 out of 5 stars

Dr Nassar was brilliant

Dr Nassar was brilliant .
Good explanation and advice upon hearing options /test results and options moving forward.
Relaxing clinic
Nice and helpful medical secretary
i would highly recommend this company

14 April 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for such a lovely review and high recommendation JM.

Rated 5 out of 5 stars

I took my mother in law to an…

I took my mother in law to an appointment here today. It was excellent, I will definitely be bringing her back and also I'll be coming myself. You just can't get any better service.

28 March 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for taking the time to write a review Lisa. So pleased your mother in law had such a positive experience at North West Hearing.

Rated 5 out of 5 stars

Always great with our son

Always great with our son. Thank you so much for everything.

10 February 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for such a lovely review. Always a pleasure to see you and your son.

Rated 5 out of 5 stars

Very efficient and friendly

Very efficient and friendly. Wax treatment done very quickly. I can say I really enjoyed my visit.

4 February 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for your review, pleased you enjoyed visiting our clinic.

Rated 5 out of 5 stars

I can honestly say if you need your ear…

I can honestly say if you need your ear wax removing you will not find better anywhere, they make you feel relaxed and it's done in no time, very professional service.
Thank you.

27 January 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

What a wonderful review, thank you Stephen.

Rated 5 out of 5 stars

Very impressed with the professionalism…

Very impressed with the professionalism and approachability of everyone at North West Hearing on my first visit today. Looking forward to my new hearing aids!

21 January 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for taking the time to write a review Marian. We're looking forward to seeing you soon.

Rated 5 out of 5 stars

Great service and very professional

Have been going here for about 6 years now. Very friendly and professional. Great service all round.

13 January 2025
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for your lovely review Kevin. We're pleased to be of service to you.

Rated 5 out of 5 stars

A pleasant

A pleasant, professional and productive experience. First rate.

23 December 2024
Unprompted review
North West Hearing logo

Reply from North West Hearing

So pleased you had a first rate experience with us Marian.

Rated 5 out of 5 stars

Great experience

Have been to see Greg previously a couple of years ago. Very friendly, knowledgeable and thorough and great with children. There was a very happy little boy coming out of his room while I was waiting who had to go back in to get his sticker.🥰 Would absolutely recommend him.

16 December 2024
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for such a lovely review and recommendation Betty.

Rated 5 out of 5 stars

First class friendly service

I have been using North West Hearing for around 8 years for the removal of ear wax and on every visit I have found the whole team to be professional, helpful and friendly which, as a nervous patient, makes you feel instantly relaxed. Dr Nassar is excellent and a true expert. I highly recommend this clinic.

10 December 2024
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for such a lovely review Janet.

Rated 5 out of 5 stars

Excellent service when my 6 year old…

Excellent service when my 6 year old aid failed - I have annual reviews anyway and would recommend them - and I speak as a Consultant Neurosurgeon

9 December 2024
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for your glowing review Donald. Very much appreciated by the team at North West Hearing.

Rated 5 out of 5 stars

I have been using North West Hearing…

I have been using North West Hearing for years. They are constantly there for me, helpful and dedicated in helping me. Their expertise is vast, and everything is handled in a friendly manner that bolsters my trust in their care.

10 December 2024
Unprompted review
North West Hearing logo

Reply from North West Hearing

Thank you for such a wonderful review. We really appreciate your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look