I had a great experience purchasing shoes from nyc designer outlet. Their team was extremely responsive and handled everything with professionalism from start to finish. The quality of the service rea... See more
Company replied
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Amazing products and super fast shipping. My second purchase, I highly recommended NYC designer outlet to everybody. Just make sure to check order at their website so you can track item if you don’t r... See more
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amazing online store for designer lovers that hate designer prices. these guys are just great everything comes so crisp and crazy fast I got my item the next day!! excellent service responds quick hel... See more
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I ordered shoes that have a width of EE and they sent me shoe that are D that's are super tight and unbearable for $400! The worst part is they put a label maker sticker saying "EE" over the still sli... See more
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Company details
Written by the company
NYC Designer Outlet is a footwear and accessories company that curates the latest designer brands to offer you at discounted prices. We started in New York City back in 2016 with the goal of sourcing authentic sneakers and shoes from designers such as Gucci, Salvatore Ferragamo, and Tod's. Since 2016 we have consistently sourced authentic goods at best prices for our customers worldwide! Our store provides an incredible selection of quality products for everyone’s needs without breaking your bank account. With unbeatable service and fast shipping times, NYC Designer Outlet has become one of the top shoe retailers on online. We are committed to providing excellent customer service – if you have any questions or concerns please contact us anytime!
Contact info
New York City, United States
- support@nycdesigneroutlet.com
- nycdesigneroutlet.com
4.4
Excellent
257 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Reply from NYC Designer Outlet
Thank you for the great feedback! We truly appreciate your support and are glad you enjoyed both our service and products.
Sincerely,
Ray
NYC Designer Outlet Customer Service
Reply from NYC Designer Outlet
Thank you!
Customer care was very accommodating
Customer care was very accommodating! And great merch Thanks
14 November 2025
Reply from NYC Designer Outlet
HI Jonathan,
Thank you for the kind review. Looking forward to seeing you again soon.
Good customer service
Initially I was disappointed when I received the wrong shoe size. I subsequently received a call from management explaining the discrepancy in the ordering of international sizes. I appreciate the effort from the management team and their effort to resolve the issue. Unfortunately the size I needed was not available so a refund was initiated. When ordering shoes that come in international sizes or manufacturer specific sizing, make sure you add a comment in the order form of the website if you know both your US and International size to avoid any confusion. Based on my experience with customer service I would consider ordering thru NYC Outlet again.
15 October 2025
What was displayed on the website was…
What was displayed on the website was accurate and received the order the next day
29 September 2025
Everything was as advertised prices…
Everything was as advertised prices were great shipping was immediate
29 September 2025
Amazing customer service!!!
This is my second pair I bought from them. Great service and amazing selection. My shoe didn’t fit right and they let me come back twice to exchange it for the perfect shoe! Extremely happy with the service and great prices! I will return for my next pair of shoes.
17 September 2025
Unprompted review
As advertised
The ties were exactly as advertised, great quality, and shipped very nicely in a box!! Very glad with the experience and will be shopping there again.
6 July 2025
Reply from NYC Designer Outlet
HI,
Thank you for the kind review we hope to see you again soon.
Ray, GM
Dear
Dear, I bought a size 8 shoe and received a 7 1/2 that doesn't fit. It doesn't allow me to return it because it's a final clearance, what should I do? Regards.
11 June 2025
Reply from NYC Designer Outlet
HI,
I reviewed your order and if you read the product description we state clearly we TRANSFER EU size to US sizes on certain shoes. The shoe you bought were FERRAGAMO- 7.5EE that is a 8 US like you ordered.
We are to help you swap out to get a bigger size. One of my Associates reached out to you to help resolve this matter.
Thank you for the kind review
Ray, GM
Got it super fast with express shipping
9 June 2025
Reply from NYC Designer Outlet
Excellent we are glad to hear you are happy.
Ray, GM
Reply from NYC Designer Outlet
Thank you and we are glad to hear you are happy.
We did launch our new shipping boxes in JUNE for you to be happy and to get your items secure and safe.
Ray, GM
Awesome customer service
Awesome customer service! Authentic Tom Ford tie for a great price!
29 May 2025
Reply from NYC Designer Outlet
We are glad to hear. Thank you for the kind review!!
RAY, GM
New Customer
Just bought my first pair of shoes. I could not be more pleased. The shoes are beautiful and arrived in a very timely manner. I will no doubt buy more soon.
5 May 2025
Reply from NYC Designer Outlet
Glad to hear everything went smooth and we hope to see you soon again.
Thank you
Ray, GM
your support team is best in having…
your support team is best in having good attention, polite conversation, and strictly trying to make business done.
25 April 2025
Reply from NYC Designer Outlet
Thank you and we strive just for that.
Our team is based here in NYC and have a solid knowledge of the items to help you enjoy the experience.
A person contacted me and the item was…
A person contacted me and the item was delivered promptly. Thank you.
22 April 2025
Reply from NYC Designer Outlet
Glad to hear all went well!
Thank you.
RAY, GM
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