NYC MINI STORAGE INC Reviews 

80
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Where can i start from? First off this storage stinks so bad, its unfortunate how comfortable you get with the smell and now your cloths smell like dust mixed with saliva. THE... See more

Rated 2 out of 5 stars

Went in and got a room that was not what I was told that I would pay. Showed them the quote that I received transferred me into another room that had water damaged and then finally put me in the origi... See more

Company replied

Rated 5 out of 5 stars

Ive been using NYC mini storage services for the past 3 years. We have 3 units here and Its a great storage facility. Amadou, Maldonado, Lissette, Wilson, Carlos, Ramon, Dolmo, Arroyo, are all good p... See more

Company replied

Rated 4 out of 5 stars

From Rafael our mover to Aishah the receptionist I was pleased with service. Also the price could not be beaten by any of the competitors. I would recommend NYC Mini Storage to anyone I know.

Company replied

Company details

  1. Warehouse
  2. Home Furniture Shop

Information provided by various external sources

NYC Mini Storage offers complete storage services across New York and its boroughs including Bronx. Throughout years of storage activity, we have worked inflexibly to gain our reputation for quality and professionalism. NYC Mini Storage’s management is highly aware that safety, convenience, and competitiveness are the three main factors that determine consumers’ storage decisions. NYC Mini Storage meets these expectations regarding storage in New York and more.


Contact info

2.9

Average

TrustScore 3 out of 5

80 reviews

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2.9

All reviews

(80)

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Rated 1 out of 5 stars

LISTEN!!! THIS COMPANY IS EITHER A LOW LEVEL THEFT OPERSTION OR AN INSTITUTION OF COMPLETE NEGLIGENCE AND UNACCOUNTABILITY

Where can i start from? First off this storage stinks so bad, its unfortunate how comfortable you get with the smell and now your cloths smell like dust mixed with saliva.

THE MAIN THING ABOUT THIS GUY: They have a lot of ideal workers, who seem to only be there to take the next customers item. I had brought some groceries to the storage like chio and biscuit to save my money from buying premium food. Before I left I grabbed one pack of pringles, jiuce and a pack of cheese snackers.

NOW, BEFORE I LEFT THE STORAGE THAT DAY!!!!!!!!,, I CHECKED THE BAG WITH THE3 FOOD TO SEE IF I STILL NEED TO GET SOMETHING ELSE WHEN I COME IN THE FOLLOWING DAY.

BUT YOU KNOW WHAT????

I Confidently predicted that what I have in my baf at the moment would be enough food to last me for about a day and a half, so i was extremely excited at the idea of not spending money.

Only for me to come next day and only find 1 pringle??? 1 out of 3 and none of the biscuits which i knew was the biggest giveaway because everytime, especially hard times like this, before i finish a cheddar cheese biscuit i always try to save a little for later when i get the craving again, instead of buying a new one all the time.

So to my surprise none of the packs were in my box and even worse the supervisor didn't seem to worried about it, almost as if he was the ring leader in this whole thing or he has seen enough theft to not care anymore but all the casually told me was that since it was locked there is nothing there can do and also skipping out the part that the "lock" i got was from them.

Well, without any consultation or overall engagement or concern, this very disturbing supervisor asked me to get an extra padlock next time. NEXT TIME??? You want me to buy more security for the security you guaranteed would be there but is not.

Im so madd, i know its only food but that's the main reason i never kept my laptop there and took it with me on all my homeless journeys.

I won't rest, or forget this till they are held accountable for this nonsense.

OH LAST THING!

How can we make our smelly unprofessional location eve more messed up?? well how about we put this incompetent location in the middle of nowhere, no bus or train so when you need to visit, you gotta remember the miserable endurance walk from the train to this godforsaken site.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

i had the best service ever

i had the best service ever
very helpful staff
locker was very clean
staff was super friendly and willing to help
definitely would recommend to everyone

22 December 2021
NYC MINI STORAGE INC logo

Reply from NYC MINI STORAGE INC

Thank You!

Rated 5 out of 5 stars

Wonderful

Wonderful , & Affordable. Thank you

9 December 2021
NYC MINI STORAGE INC logo

Reply from NYC MINI STORAGE INC

Thank you Wonderful :)

Rated 5 out of 5 stars

Service

I was taken off, all questions answered thank you

21 November 2021
NYC MINI STORAGE INC logo

Reply from NYC MINI STORAGE INC

Thank you for a 5-star review!

Rated 5 out of 5 stars

It was fine

It was fine and easy and simple

7 November 2021
NYC MINI STORAGE INC logo

Reply from NYC MINI STORAGE INC

Thank you for a 5-star review!

Rated 1 out of 5 stars

The truck driver broke my brain new…

The truck driver broke my brain new motorized wheel chair.i thought from what it was stated that he was not to help me with my things, at least that's what was explained to me when I booked my storage.my motorized wheel chair was brand new that cost 5,000 dollars I would like to get co.mpassionate for it
L

6 November 2021
NYC MINI STORAGE INC logo

Reply from NYC MINI STORAGE INC

Dear L
Our free pick-up service includes a truck with a driver but does not include labor assistance.
All loading and unloading is to be done by the customer.
Please email us at customer@nycministorage.com so we can try and further assist you with this matter.
We appreciate your business.

Rated 5 out of 5 stars

Storage

Great prices.Their friendly n clean.They have a vending machine n soda machine They also have a bathroom to use while your their.

4 October 2021
NYC MINI STORAGE INC logo

Reply from NYC MINI STORAGE INC

Thank you Diane!
We are happy to accommodate all your storage needs.
NYC Mini Storage Team

Rated 1 out of 5 stars

I reserved a type of unit and they gave…

I reserved a type of unit and they gave it away and the price online is not the same as when you go there very bad service from there manager as well

2 October 2021
NYC MINI STORAGE INC logo

Reply from NYC MINI STORAGE INC

Ms. Gonzalez account error was addressed.
Original rate was honored and matter was resolved to customer's satisfaction.
We appreciate your business, Edith!

Rated 2 out of 5 stars

Lots of surprises and poor…

Lots of surprises and poor communication.

22 September 2021
NYC MINI STORAGE INC logo

Reply from NYC MINI STORAGE INC

Hello Ms. Davis.
We have tried contacting you to better understand your storage experience.
we will be happy to address and accommodate any matter.
Please feel free to call us at 718-742-2222 or email us to customer@nycministorage.com.
We appreciate your business.

Rated 5 out of 5 stars

Great service!

The staff in the lot and at the desk were both very friendly!! It was quick, easy, and affordable to store my car here. Will definitely be telling friends and family about this business

20 August 2021
NYC MINI STORAGE INC logo

Reply from NYC MINI STORAGE INC

Thank you Danielle.
We look forward to assisting you, family, and friends.

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