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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, particularly the controllers, highlighting their solid construction, comfortable feel, and advanced features like drift-free joysticks. Many appreciate the unique designs and the overall value these products offer, with some even purchasing multiple items. However, a significant number of people were dissatisfied with the company's response time and the delivery service. Many customers report not receiving updates on their orders, experiencing long shipping delays, and having difficulty getting responses from customer support regarding order status or issues. Some also noted problems with receiving incomplete orders or products that arrived with defects.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers praise the excellent quality,... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders, such as the NYXI... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers received their products... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Response time

Consumers express significant dissatisfaction with response times. Many report sending multiple emails over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with payments but it was sorted smoothly. Appreciate the updated and help. Super excited for the controllers

Rated 4 out of 5 stars

Very happy with the Hyperion 3 controller and the Odyssey case — both are excellent quality and definitely worth the wait. However, the shipping process really needs improvement. Choosing a more... See more

Rated 1 out of 5 stars

Address did not feed through correctly from PayPal, as the street name was missing. I immediately sent an email to Nyxigame support asking for the address to be corrected, but received no response. Re... See more

Rated 1 out of 5 stars

I purchased a controller from NYXI on January 25th (Order: NYXIGAME80911), but to date, I have received no follow-up emails about shipping or delivery details. I’ve already sent two emails to their su... See more

Company replied


Company details

  1. Video Game Shop

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

356 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

5 stars

easy to order. good product. never disappointed of NYXI product.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Superb hardware made by superb folks

I absolutely love your products and I love how you listen to fan feedback.

Thank you for doing what Nintendo refuses to do themselves.

My only piece of feedback would be to make it easier to find where to enter a promo code when checking out on a mobile device as it was frustrating trying to find the hidden dropdown menu.

1 February 2024
Unprompted review
Rated 4 out of 5 stars

Very good products

Very good products and beautiful presentation on the site. On the other hand, it is impossible to connect (system is busy) with your account! I think you might lose business if this happens often ...

27 January 2024
Unprompted review
Rated 5 out of 5 stars

My great experience

The website is simple and very clear to use. You give the essential informations. You have a lot of models that you compare on your websit so it's easier to chose the model we searching for. Just one "negative" point: proposing more colors for the hyperion pro
P.S: sorry my english is not good

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Great website and easy

Great website and easy. You guys just might need to add a button for email update when stock is available. Other then that it’s a great detail website

20 January 2024
Unprompted review

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