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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, particularly the controllers, highlighting their solid construction, comfortable feel, and advanced features like drift-free joysticks. Many appreciate the unique designs and the overall value these products offer, with some even purchasing multiple items. However, a significant number of people were dissatisfied with the company's response time and the delivery service. Many customers report not receiving updates on their orders, experiencing long shipping delays, and having difficulty getting responses from customer support regarding order status or issues. Some also noted problems with receiving incomplete orders or products that arrived with defects.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers praise the excellent quality,... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders, such as the NYXI... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers received their products... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Response time

Consumers express significant dissatisfaction with response times. Many report sending multiple emails over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with payments but it was sorted smoothly. Appreciate the updated and help. Super excited for the controllers

Rated 4 out of 5 stars

Very happy with the Hyperion 3 controller and the Odyssey case — both are excellent quality and definitely worth the wait. However, the shipping process really needs improvement. Choosing a more... See more

Rated 1 out of 5 stars

Address did not feed through correctly from PayPal, as the street name was missing. I immediately sent an email to Nyxigame support asking for the address to be corrected, but received no response. Re... See more

Rated 1 out of 5 stars

I purchased a controller from NYXI on January 25th (Order: NYXIGAME80911), but to date, I have received no follow-up emails about shipping or delivery details. I’ve already sent two emails to their su... See more

Company replied


Company details

  1. Video Game Shop

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Misleading website - paypal

Upon checkout it says you can do monthly instalmentes with paypal. I downloaded and installed paypal only for this and it’s a LIE, the app charged me the full amount. The website is not transparent and misleading only to make you complete purchases, very dissapointed.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Controllers

I've bought their Nyxi Wizard controller prior, and was thoroughly impressed when it came to feel, ergonomics, and how similar it was to an actual gamecube controller. I just bought the Nyxi Warrior, which I was hyped to hear about, but got it much later than when it first came out. I hope to be able to use it on my wii with gamecube ports, but if not, it'll still make a great addition to my controller collection.

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Experience, They never answer

Terrible, I purchased a controller and when I received the L trigger button doesn't work properly, I follow the lines and texted using the provided email, in their website they promise to answer in 24 hours, that never happened, I did more than a week ago and nobody answered, I sent another email today because I want to refund I want my money back.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Awesome controllers

Awesome controllers. Like them better because they are more for manly hands, the normal switch joycons are a little small. These ones are more comfortable and look cooler, I have the clear see though ones. And just ordered another black pro controller, pretty excited. 😍

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Worth the wait

The shipping timelines are understandably long but they are worth the wait. These are very high quality 3rd party controllers. The NYXI warrior is also the definitive version of the Gamecube controller in my opinion.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased, but....

From ordering to receiving your product everything was great. Really comfortable to use and as responsive as the original. Only thing I do not like is whe. The joycons are used with the adapter and the switch is docked, the joycons do not feel very secure.

16 May 2024
Unprompted review
Rated 4 out of 5 stars

Almost perfect

Almost perfect. At the moment the warrior is not a drop in replacement for gamecube controllers. The analog trigger is not multi position. Noticed this while playing Super Mario Sunshine and not being able to run and use fludd. I hope they fix this with an update otherwise back to the wavebird for gamecube games.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Great replacement for boring, slim joycons

This is a very excellent product replacement for the joy cons. I got one for myself, now got another one for my son. Only thing I can see being a huge jump in this company is more color options and textured palm grips. 10/10 from me.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Top tier advertisements and marketing…

Top tier advertisements and marketing material on the product page. Also very well informed on expected lead time for pre-order etc. Very excited to receive the products in due time!

Update: I have received the products and have nothing but good things to say! Their Warrior controllers feel better than OE Nintendo GCN controllers… with hall effect sticks, microswitch buttons, and numerous ways to connect it to a variety of systems - truly a game changer!

4 April 2024
Unprompted review

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