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See what reviewers are saying

Rated 1 out of 5 stars

I have been trying to contact this company for over a month and I keep getting sent an automatic response. Even with the item being a pre-order I am past when my order was supposed to ship. Order from... See more

Rated 1 out of 5 stars

This is the worst company to buy from. First, I bought a "promotion" for the new NYXI Hyperion 3 only to find out that a cheaper option was available 2 weeks after. Then i bought the cheaper version a... See more

Rated 1 out of 5 stars

Bought NYXI Wizard 2 during Black Friday 2025. Using it on Switch 2. Right controller lag more than 2 seconds. No support from Nyxi. Absolute garbage. Avoid.

Rated 4 out of 5 stars

Wizard controllers should include original style sticks (Gamecube). Every other model could have the joypad frame for wireless play shaped like the whole controller just like wizard. I need spec... See more

Company details

  1. Gaming services

Written by the company

NYXI is an international B2C Switch controllers production and sales integration company. The company mainly focuses on controllers for Switch. NYXI mainly targets Europe, America, Australia along with other consumer markets.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

116 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first purchase

It is my first purchase, for the moment everything was simple. Waiting for the arrival of the product to qualify it.

26 August 2023
Unprompted review
Rated 5 out of 5 stars

Great but..

Easy and fast. 1 complain I do have is, I got confused. Apparently there’s another NYXI website which I thought it was you guys. Was going to purchase there but my payment didn’t go through, thank god! I found your official Twitter page and from there clicked on your official website. I don’t know why there’s a 2nd nyxi website.

20 August 2023
Unprompted review
Rated 5 out of 5 stars

Just a perfect experience

Just a perfect experience. I LOVE your Products, the Hyperion is my absolute favorite joycon, so I‘ve had to try the Wizard and your Pro Controller. You are getting better and better every year.

10 August 2023
Unprompted review
Rated 1 out of 5 stars

Stay away!

Their products are trashy quality, which is fine, but charging premium prices, which again not a big deal, but when really makes this a terrible company is that they suppress any negative reviews to their products on their website so as a customer you can’t even make an informed decision. Very shady and unethical as a business, they are directly lying to their customers! Not a single review on any product on the whole site that’s less than 4 stars, come on…. Really??

10 August 2023
Unprompted review
Rated 5 out of 5 stars

NYXI IS THE BEST

Hello I am very satisfied with nyxi they are the best joy-cons and controllers for the Nintendo Switch they are super processed the buttons are easy to use and connect to the switch immediately I can highly recommend nyxi products KEEP UP

4 August 2023
Unprompted review
Rated 2 out of 5 stars

Bad Delivery Service. Buy at your own risk

I ordered a Nyxi Wizard controller from their website. Once ordered, the tracking system did not show any results. Contacting support took about 2 days for a response.

The shipment was fulfilled by another company which did not send any communications about the expected delivery date. I happened to check the online tracking and found that my shipment was marked as delivered even though no one contacted me and I have been at home (working from home) all these times.

I then checked my apartment lobby and found my package was there in the open which could have been easily stolen. I was lucky that I happened to check less than 24 hours after it was marked as delivered. Otherwise, I wouldn't have known.

Overall the delivery took 15 days to Australia. I haven't tested the controller itself, but this experience have left a bad taste and I won't be risking to make another purchase from this company unless it is available through a local retailer.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

The most precise, comfortable and beautiful controls

I think the Nyxi controls are of high quality, precise and very comfortable as well as ergonomic, which is why I chose them as an excellent option to play longer with greater comfort, another factor is their designs, I think they are modern and beautiful.
The attention and follow-up was excellent. I think they should continue like this because in this way they will always remain at the top in terms of quality and customer service.

2 August 2023
Unprompted review
Rated 4 out of 5 stars

Wizard controllers should include…

Wizard controllers should include original style sticks (Gamecube).

Every other model could have the joypad frame for wireless play shaped like the whole controller just like wizard.

I need specific replacement parts for Athena transparent model, the black plastic piece that has LB, RB and sync buttons, with the LED indicators. Can’t find it anywhere else.

31 December 2022
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! Ordered a controller and a hard case for $92. They sent me a 2x4 cloth storage thing that’s probably worth 50 cents after I waited over a month for it to show up.

2 July 2023
Unprompted review
Rated 5 out of 5 stars

second order…

Its the second Controller i buy from them i Love These Controllers

Greetz Form Germany

29 July 2023
Unprompted review

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