Simple and solid design, easy to use and transfers via Bluetooth to my Bose loudspeaker easily in seconds. Sound is excellent too for such a small player. Instructions also simple and easy to follow,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The support team were excellent. They responded very quickly to my query regarding my DAB radio. The proposed solution worked perfectly. It is really good to know that such a fine support team is beh... See more
Excellent customer support. I too had received the 'Waiting for PC wizard' error message for some time on the DAB500 unit. I received a really speedy response from Josh who sent clear instructions on... See more
Company replied
I only received it yesterday but it was very easy to put it together (I am not technically minded at all) took about 5 minutes, so within 10 minutes I had started playing my cds i had not listened to... See more
Company replied
Company details
Written by the company
Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.
Contact info
49 Viking Way, CB23 8EL, Bar Hill, Cambridgeshire, , United Kingdom
- info@oakcastle.co.uk
- oakcastle.co.uk
4.7
Excellent
272 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 24 hours
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Excellent customer support
Excellent customer support. I too had received the 'Waiting for PC wizard' error message for some time on the DAB500 unit. I received a really speedy response from Josh who sent clear instructions on how to upgrade the firmware, which fixed the issue immediately. Great job.
21 July 2026
Unprompted review
Reply from Oakcastle
Dear Lizzy,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Help from Oakcastle support
I bought an Oakcastle CD/Radio last Nov and lately I couldn't get the radio to come on. I contacted Oakcastle support who were able to help me to upgrade the radio System. Josh, whom I dealt with was very good. His emails of what I needed to do were very clear and easy to understand. After several correspondence to Josh, I did manage to apply the upgrade to the radio System👏
Thank you, Oakcastle Support
7 August 2026
Unprompted review
Reply from Oakcastle
Dear Verna,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Excellent service following software issue.
My Oakcastle DAB500 stereo had a 'waiting for pc wizard' message displayed which I thought was a fault, so I contacted the tech support team.
After a few emails with Emilyn I was able to resolve the problem having been given a software update which worked first time. Excellent service, Emilyn was so helpful providing clear, step by step instructions with the update. Many thanks.
3 August 2026
Unprompted review
Reply from Oakcastle
Dear J.,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Tech people were very helpful when I…
Tech people were very helpful when I got in touch with them. As i did not have a computer to upload a software update to my DAB 500, arrangements have been made for a new radio to be sent to me.
4 August 2026
Unprompted review
Reply from Oakcastle
Dear Sharron,
Thank you for taking the time to leave us such wonderful feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that our technical team was able to assist you and find a suitable solution when you were unable to complete the software update without access to a computer.
We truly value our customers and always strive to provide helpful, practical solutions to ensure you can continue enjoying your Oakcastle product with as little inconvenience as possible.
We hope you enjoy your replacement DAB500 and continue to enjoy your Oakcastle radio for many years to come.
Best regards,
Team Oakcastle
Oakcastle DAB 500
Had a problem with my Oakcastle DAB 500.
A message on
The screen that I couldn’t cure. Needed a software upgrade that I couldn’t do as I didn’t have access to windows,
Josh from customer services promptly ordered me a new unit which arrived within one day of ordering, all up and working. Excellent service from Josh and Oakcastle
30 July 2026
Unprompted review
Reply from Oakcastle
Dera Jean,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Great webradio (IR200)!
Great webradio (IR200) and very friendly support team - thanks so much!
5 August 2026
Unprompted review
Reply from Oakcastle
Dear Georg,
Thank you for taking the time to leave us such wonderful feedback about your Oakcastle IR200 and your experience with our support team.
We’re thrilled to hear that you’re enjoying your webradio and that you found our support team friendly and helpful. Feedback such as yours truly means a lot to us and motivates our team to continue providing the best possible products and customer service.
We hope you continue to enjoy using your Oakcastle IR200 for many years to come.
Best regards,
Team Oakcastle
Oakcastle technical support is second…
Oakcastle technical support is second to none. They respond so quickly. The issue with my DAB400 has been resolved via the clearest of instructions of how to apply an upgrade. All working fine again !
4 August 2026
Unprompted review
Reply from Oakcastle
Dear Mr c b brand,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB400, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB400 for many years to come.
Best regards,
Team Oakcastle
Had problems with my radio,contacted…
Had problems with my radio,contacted Oakcastle they were back to me in a few minutes, walked me through the troubleshooting, back up and running, you could not have asked for more. Excellent.
4 August 2026
Unprompted review
Reply from Oakcastle
Dear Alan,
Thank you for taking the time to leave us such fantastic feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that our team was able to respond quickly, guide you through the troubleshooting steps, and get your radio back up and running. It’s wonderful to know that you were happy with the support you received.
We truly value your kind words and appreciate your support. Our team always strives to provide fast, helpful, and friendly assistance whenever our customers need us.
We hope you continue to enjoy your Oakcastle radio for many years to come.
Best regards,
Team Oakcastle
Oakcastle DAB 500 problem solving
Similar to other reviews, my Oakcastle DAB 500 stereo had stopped working, but thanks to helpful customer support from Emilyn, a software update solved the problem.
1 August 2026
Unprompted review
Reply from Oakcastle
Dear Mr. Smith,
Thank you for taking the time to leave us such wonderful feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that Emilyn was able to assist you and that the software update successfully resolved the issue with your DAB500. It’s great to know that your radio is now working properly again.
We truly value your kind words and will be sure to share your positive feedback with Emilyn and the wider team. We always strive to provide helpful and effective support to get our customers back to enjoying their products as quickly as possible.
We hope you continue to enjoy your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Worked straight out of the box
Worked straight out of the box. Only issue was that I couldn't make 'Resume' work.
31 July 2026
Unprompted review
Reply from Oakcastle
Dear Key,
Thank you for taking the time to leave us your feedback.
We’re delighted to hear that your Oakcastle product worked straight out of the box and that you were happy with your purchase. We’re sorry to hear that you experienced some difficulty with the ‘Resume’ function, and we appreciate you bringing this to our attention.
We truly value your feedback, as it helps us understand where we can continue to improve our products and user experience.
We hope you continue to enjoy using your Oakcastle product for many years to come.
Best regards,
Team Oakcastle
I bought an Oakcastle CD100 personal CD…
I bought an Oakcastle CD100 personal CD player a few months ago from Amazon but recently found that it didn't appear to be working properly or sometimes not at all.
I emailed Tech Support who gave me very prompt reply and helpful advice on what tests to do to try to ascertain what the problem was.
Having started to try these things I then discovered that the fault lay with my listening device and NOT the Player!!
I was very pleased about that as it is an excellent Player, I feel it's worth paying a bit more for as my experience with two previous cheap ones was not at all good!!
The brilliant thing is also that you get very prompt and good helpful advice from Tech Support via email, rather than having to "talk to a Robot" which seems to be the way the world is going now!!!
Keep up the excellent work Oakcastle it's much appreciated.
Jane
30 July 2026
Unprompted review
Reply from Oakcastle
Dear Jane,
Thank you for taking the time to leave us such a wonderful and detailed review about your Oakcastle CD100 and your experience with our Technical Support team.
We’re delighted to hear that our team was able to respond promptly and guide you through the necessary checks to identify the cause of the issue. Most importantly, we’re pleased to hear that the CD100 itself was working correctly and that you’re enjoying the player.
It’s also fantastic to hear your positive comments about our email support. We believe that having real people available to provide clear, helpful assistance is an important part of looking after our customers, and your feedback means a great deal to the team.
Thank you again for your kind words and for choosing Oakcastle. We hope you continue to enjoy your CD100 for many years to come.
Best regards,
Team Oakcastle
My DAB500 had a blank screen or waiting…
My DAB500 had a blank screen or waiting for pc wizard for a few weeks ,I'd done all the steps asked with no positive result.
Through a few emails with Emilyn I was able to resolve the problem and received a replacement. Excellent service and Emilyn was amazing. If only every company had an Emilyn they would be very lucky.
8 May 2026
Unprompted review
Reply from Oakcastle
Dear Nick,
Thank you for taking the time to leave us such wonderful feedback about your experience with Oakcastle Technical Support.
We’re delighted to hear that Emilyn was able to assist you throughout the process and help resolve the issue with your DAB500. We’re especially pleased that a replacement was arranged for you and that you were happy with the service you received.
We’ll be sure to pass your kind words on to Emilyn. Feedback such as yours means a great deal to our team and motivates us to continue providing the helpful, personal support our customers deserve.
We hope you enjoy your replacement DAB500 and continue to enjoy Oakcastle products for many years to come.
Best regards,
Team Oakcastle
Problem solved
I had some technical issues with my Oakcastle DAB 400. Some E-Mails over and there and the problem was solved.
31 July 2026
Unprompted review
Reply from Oakcastle
Dear customer,
Thank you for taking the time to leave us your feedback.
We’re delighted to hear that our Technical Support team was able to assist you by email and successfully resolve the technical issue with your Oakcastle DAB400.
We always aim to provide clear, helpful support and make resolving any issues as straightforward as possible for our customers. It’s great to know that we were able to get your radio working properly again.
We hope you continue to enjoy your Oakcastle DAB400 for many years to come.
Best regards,
Team Oakcastle
Oakcastle HIFI150
Oakcastle HIFI150
Is stuck in standby mode and wont change. This after disconnecting all wires and unplugging for 30 minutes. It still came back on in stand by mode. The tech site they use (Majority by Zendesk) gave me no answers at all. Their reply's were all about another product. So still waiting to fix my problem.
29 July 2026
Unprompted review
Reply from Oakcastle
Dear Ralph,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you're experiencing an issue with your HIFI150.
We have checked with our Technical Support team and can confirm that the troubleshooting guidance provided was specifically for the HIFI150 model you advised us you own. We apologise if there was any misunderstanding regarding the assistance you received.
As the initial troubleshooting steps did not resolve the issue, our Technical Support team has requested a copy of your proof of purchase so they can verify your warranty eligibility and determine the most appropriate next steps. They are actively working with you and remain committed to resolving the issue as quickly as possible.
We appreciate your patience and hope to have this matter resolved for you soon.
Kind regards,
Team Oakcastle
Oakcastle DAB 500.
Bought the DAB 500 a couple of weeks ago. For £100 is a very good buy for a DAB radio and CD player, BUT the USB feature is not good. When you insert a memory stick with MP3 files on it you cannot select an album easily. The online manual states that you use the large knob to scroll through folders and select your choice, but this only controls the volume. The MP3 files play in a random order and I have some tracks that don't play in order. You can select an album using the up and down control, but this is not user friendly. The DAB 500 is not faulty, it's just the way the USB function works.
The DAB radio is very easy program and select your favourite stations, and the sound is nice and clear as is the CD.
Update.
After a great deal of thought and consideration, I have decided that the USB function is poor quality and won't be using it at all. Will just use the DAB radio and CD. Very disappointed.
28 July 2026
Unprompted review
Reply from Oakcastle
Dear David,
Thank you for taking the time to leave your detailed feedback about your Oakcastle DAB500.
We are delighted to hear that you are enjoying the DAB radio, CD player, sound quality and overall value of the product. We appreciate your comments regarding the USB function, as customer feedback is extremely valuable in helping us improve our products and user experience.
We truly value our customers and always strive to provide high-quality products along with the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
MP300
Bought the MP300 player as a replacement for an old MP3. It seems good value for money with very good sound quality. Would recommend it to others, really enjoying it.
25 July 2026
Unprompted review
Reply from Oakcastle
Dear Steve,
Thank you for taking the time to leave such wonderful feedback about your MP300.
We are delighted to hear that you are enjoying its sound quality and that you feel it offers excellent value for money. It is also great to know that you would recommend it to others.
We truly value our customers and always strive to provide high-quality products that deliver an enjoyable listening experience.
We hope you continue to enjoy using your Oakcastle MP300 for many years to come.
Best regards,
Team Oakcastle
I encountered a problem with my DAB 500…and with help from customer service it was resolved quickly and easily.
I encountered a problem with my DAB 500 and after contacting customer service they replied very quickly stating that the unit required a 'firmware' update of which they sent me via e-mail after providing them with proof of purchase. For the update you will need a PC or laptop with a USB to USB cable, You simply plug in the USB cable from the rear of the unit to your PC or laptop and simply run the update. Excellent customer service! 5/5
26 July 2026
Unprompted review
Reply from Oakcastle
Dear Andy,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Great system, fantastic customer support
I bought a DAB 500 music system 5 months ago. Delivery was good, and the unit itself has great sound and is easy to use. A couple of weeks ago the radio function stopped working, so I contacted customer service and was provided with tech support. It was excellent, quick response and resolved the problem in 2 quick procedures. Would not hesitate to recommend.
20 July 2026
Unprompted review
Reply from Oakcastle
Dear Louise,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team. We are delighted to hear that your issue was resolved so quickly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle product for many years to come.
Best regards,
Team Oakcastle
Purchased a Oakcastle DAB500 radio a…
Purchased a Oakcastle DAB500 radio a few months ago and was extremely impressed and happy with the sound quality and stability of signal/connection. After encountering an issue with rebooting the system after loss of power, I had to contact customer support. After sending the initial email, I received a response and the solution within the hour. Exceeded expectations and issue resolved
21 July 2026
Unprompted review
Reply from Oakcastle
Dear David,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Excellent Tech support
Bought the DAB500 2 years ago on Amazon, received the "PC Wizard" error message which meant it would not work. Contacted Oakcastle tech support who were excellent, after several email exchanges it is now blasting out disco classics again. Superb support despite it being out of warranty, thoroughly recommend
20 July 2026
Unprompted review
Reply from Oakcastle
Dear Chris,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
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