Oak Tree Mobility Reviews 

5,071
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,018 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales representatives for being extremely knowledgeable, polite, and completely free of pressure during personalized home demonstrations. People consistently emphasize the exceptional care taken to understand individual requirements, ensuring that every person finds the right option for their daily life. Consumers also deeply appreciate the comfortable and well-crafted furniture designed to easily meet their specific mobility and health requirements. Some reviewers were not happy with the customer service, mentioning unhelpful responses, poor communication, and frustrating delays when trying to resolve unexpected product issues or delivery problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and lack of... See more

Product

Consumers find product to be positive, highlighting the comfort, design, and helpful home demonstrations.... See more

Service

Clients share positive opinions on service, highlighting professional and helpful representatives who put... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are polite,... See more

User experience

Customers report positive experiences with user experience, highlighting knowledgeable and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ted Medhurst the sales representative for Oak Tree Mobility visited us by appointment to demonstrate their special adjustable beds for my wife. Following a serious bout of sepsis she is in constant pa... See more

Rated 5 out of 5 stars

We had a visit from Andrew Murphy , He discussed many options for our elderly mother who now has full time care at home We have been looking at a Suitable chair to meet her needs . Andrew was fa... See more

Rated 5 out of 5 stars

Mike Driscoll was brilliant with my mum with helping her selecting the right chair for all of her needs. He explained everything about how her disability and posture could be eased/improved, how the c... See more

Rated 5 out of 5 stars

I cannot praise this company or Paul the rep who worked with me enough. This is the third time I have used this company, initially I helped my father buy riser recliner chairs, then I purchased one fo... See more


Company details

  1. #49 of 70 best companies in Mobility equipment supplier
  2. #25 of 36 best companies in Disability equipment supplier
  3. #46 of 77 best companies in Furniture Manufacturer
  4. #218 of 397 best companies in Home Furniture Shop
  5. #34 of 50 best companies in Medical Equipment Supplier

Written by the company

Here at Oak Tree Mobility, we believe that everyone deserves the freedom to live life to the fullest - comfortably, confidently, and independently. That belief is at the heart of everything we do. Our expertly crafted range of handmade rise and recline chairs, adjustable beds, and bath lifts are designed to bring comfort, safety, and ease into your everyday life. Each piece is made with care, combining quality craftsmanship with thoughtful design to meet your individual needs. From the first conversation to the final fitting, our friendly, knowledgeable team is dedicated to helping you find the perfect solution for your home and lifestyle. Thousands of people across the UK have already discovered how Oak Tree Mobility can help them enjoy the independence and peace of mind they deserve, and we’re proud to be part of their journey.

Your Comfort is Our Strength

Written by the company

Minimum £200 Trade-In
When looking for a new chair or bed, an ongoing concern for many prospective customers is what to do with their existing furniture. The disposal can often be expensive and time-consuming and tends to add to the burden of finding the right company to choose. Thankfully, at Oak Tree Mobility we offer an exclusive service that allows you to trade in whatever it is that needs replacing, at no charge whatsoever. In fact, we are now offering our customers a minimum of £200 part exchange for their existing items, regardless of the condition.
Proudly Supporting the British Heart Foundation
When we deliver your brand new chair or bed, we’ll collect your furniture at the same time. Doing the delivery and collection in one visit saves you time and hassle. Once your furniture has been collected and returned to our depot, we’ll check it over. If it’s reusable, we’ll donate it to the British Heart Foundation. They will then sell it in one of their many shops throughout the UK and use the proceeds to fund their life-saving research. In doing this, we have so far raised over £250,000!
Delivery and Installation Included
We offer a two-man white-glove delivery and installation service included in the price of all our chairs and beds. When they arrive, they will ask you where you would like your furniture to be placed. They will bring the chair or bed into your home, unwrap it, and then remove all the packaging. Once it is set up, they will help you familiarise yourself with the bed and its controls. When you are satisfied that everything is as it should be, we will ask you to complete a quick survey about our service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(5,071)

988 reviews in the last 12 months

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Rated 1 out of 5 stars

Further lack of interest from oak…

Further lack of interest from oak mobility. No contact made still no update on when the chair will be mended. 10th september today been waiting since july!!!
Lingwood

10 September 2026
Unprompted review
Oak Tree Mobility logo

Reply from Oak Tree Mobility

We’re really sorry to hear about your experience and, in particular, that you’ve been left waiting so long for your chair to be repaired.

We completely understand how frustrating this must be, especially when you’re still waiting for a clear update. Whatever has caused the delay, we agree that this needs attention and we want to make sure it is looked into as a matter of urgency.

We’ll be raising this with the relevant team so that we can establish where things currently stand and work towards getting this resolved as quickly as possible.

We’re sorry for the frustration and disappointment this has caused, and thank you for bringing it to our attention.

Kind regards,

Oak Tree Mobility

Rated 5 out of 5 stars

The overall experience with Oak Tree…

The overall experience with Oak Tree Mobility was excellent. Andrew Murphy was friendly, very knowledgeable and enthusiastic. Andrew explained the products and the demonstration chair he brought was invaluable. His input was very beneficial and helped me with the furniture I chose.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Rupert was amazing and kind

Rupert was amazing and kind. Made me feel comfortable before talking about products. Made it real easy understand and got me the best deal I could. Overal ten out of ten customer service.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

We had a meeting with Lee Wainwrite…

We had a meeting with Lee Wainwrite from Oak Tree Mobility and we were very pleased with how the appointment went we didn't feel pressured to buy anything and he was very professional and helpful to ensure that my father in law got the best help and chair that he needs and wanted, Lee was very friendly easy to talk to and we have had a very good experience with the company.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service all round

Fantastic service john was so helpful and allowed me to sit in chair as I wished for everything tended time to properly test out how each part felt which allowed me to make an informed decision. John explained everything clearly and in a simple way that I understood and answered all of my questions there was no pressure for me to buy anything and all options were covered. John jarvis is a polite and friendly guy as was Tom the guy who sorted the credit out would recommend this team and service to everyone

8 September 2026
Unprompted review
Rated 5 out of 5 stars

An amazing bed!

Ted arrived early and was relaxed and friendly. I immediately trusted him . He always waited for me to ask the questions. , but was frequently giving me advice based on all his other customers experiences. To be able to touch and experience the bed was fabulous, I never felt pressured nd was able to make independent decisions. In all a good experience.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant service all round, customer service I cannot fault and the item we brought we are delighted with

8 September 2026
Unprompted review

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