Oak Tree Mobility Reviews 

4,952
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,030 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and professional, non-pressured approach, making the selection process pleasant and informative. Many appreciate the high-quality, custom-made products that meet specific needs, alongside the excellent overall service from consultation to efficient delivery. The delivery teams are often highlighted for being friendly, prompt, and efficient, ensuring a smooth setup. However, some people were dissatisfied with aspects of customer service, citing issues like poor communication, unreturned calls, and long waits for parts or delivery updates. A few customers also noted product suitability concerns, such as chairs not being fit for purpose or uncomfortable despite being custom-made, and warranty issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the comfort and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and respectful interactions... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a visit from Andrew Murphy , He discussed many options for our elderly mother who now has full time care at home We have been looking at a Suitable chair to meet her needs . Andrew was fa... See more

Rated 5 out of 5 stars

Oak Tree Mobility staff were extremely friendly and knowledgeable about the range of adjustable beds supplied by the company. We were provided with information about each range and all our questions w... See more

Rated 5 out of 5 stars

Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to conside... See more

Rated 5 out of 5 stars

My appointment with Ian Bridges was certainly an experience…a very pleasurable one! It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laught... See more


Company details

  1. #50 of 73 best companies in Mobility equipment supplier
  2. #25 of 38 best companies in Disability equipment supplier
  3. #45 of 77 best companies in Furniture Manufacturer
  4. #222 of 398 best companies in Home Furniture Shop
  5. #36 of 49 best companies in Medical Equipment Supplier

Written by the company

Here at Oak Tree Mobility, we believe that everyone deserves the freedom to live life to the fullest - comfortably, confidently, and independently. That belief is at the heart of everything we do. Our expertly crafted range of handmade rise and recline chairs, adjustable beds, and bath lifts are designed to bring comfort, safety, and ease into your everyday life. Each piece is made with care, combining quality craftsmanship with thoughtful design to meet your individual needs. From the first conversation to the final fitting, our friendly, knowledgeable team is dedicated to helping you find the perfect solution for your home and lifestyle. Thousands of people across the UK have already discovered how Oak Tree Mobility can help them enjoy the independence and peace of mind they deserve, and we’re proud to be part of their journey.

Your Comfort is Our Strength

Written by the company

Minimum £200 Trade-In
When looking for a new chair or bed, an ongoing concern for many prospective customers is what to do with their existing furniture. The disposal can often be expensive and time-consuming and tends to add to the burden of finding the right company to choose. Thankfully, at Oak Tree Mobility we offer an exclusive service that allows you to trade in whatever it is that needs replacing, at no charge whatsoever. In fact, we are now offering our customers a minimum of £200 part exchange for their existing items, regardless of the condition.
Proudly Supporting the British Heart Foundation
When we deliver your brand new chair or bed, we’ll collect your furniture at the same time. Doing the delivery and collection in one visit saves you time and hassle. Once your furniture has been collected and returned to our depot, we’ll check it over. If it’s reusable, we’ll donate it to the British Heart Foundation. They will then sell it in one of their many shops throughout the UK and use the proceeds to fund their life-saving research. In doing this, we have so far raised over £250,000!
Delivery and Installation Included
We offer a two-man white-glove delivery and installation service included in the price of all our chairs and beds. When they arrive, they will ask you where you would like your furniture to be placed. They will bring the chair or bed into your home, unwrap it, and then remove all the packaging. Once it is set up, they will help you familiarise yourself with the bed and its controls. When you are satisfied that everything is as it should be, we will ask you to complete a quick survey about our service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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Replied to 98% of negative reviews

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4.6

All reviews

(4,952)

946 reviews in the last 12 months

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Rated 5 out of 5 stars

Super comfortable recliner chair

My new recliner chair arrived on Friday. It looks stunning in brown leather and is so comfortable. The relining position is comfortable and takes pressure of my ankles. The delivery was on time with a nice young,man who assembled it and took everything away including am old recliner which will go to the British Heart Foundation. Special mention to Ashley from the customer service team who kept me informed in progress of my bespoke chair.m

20 July 2026
Rated 1 out of 5 stars

They sold my father

They sold my father, a vulnerable, disabled, 80 year old male, a bed costing in excess of £3000. My father has barely been able to get in or out of said bed, this has resulted in numerous falls, ambulance call outs, pain and humiliation for my dad!
There was no due diligence when selling him said bed, to ascertain its suitability! Essentially they appear to have exploited him. We are now at a point where we are having to get rid of this bed, replacing same with another bed at a further cost to him! Granted this time from a different company!

This company offer no support, beyond a sorry!

Steer clear!

20 July 2026
Unprompted review
Oak Tree Mobility logo

Reply from Oak Tree Mobility

Thank you for taking the time to share this, and we're truly sorry to hear about the falls and distress your father has experienced, that's never the outcome we want for any of our customers.

We take all feedback seriously, particularly when it concerns the wellbeing of a vulnerable customer. Our records show a full assessment was carried out at the time of purchase, with your father's carer/nurse present throughout, and signed documentation confirming the suitability of the bed at that time. The bed had also been in use without issue for over two years before this concern was raised, which suggests his needs may have changed over that time.

We're not able to accept a return on a bed purchased and used over this timeframe, but we'd be very happy to send someone out, free of charge, to reassess your father's current needs and advise on the best way forward ,whether that's an adjustment, an alternative product, or guidance on what would suit him better now.

Please do get in touch with us directly so we can arrange this as soon as possible. We'd like the chance to put things right where we can.

Kind regards,

Oak Tree Mobility

Rated 5 out of 5 stars

Mark arrived today for our agreed…

Mark arrived today for our agreed appointment of 5pm to discuss with us Oaktree mobility Riser Reciners and electric beds. Mark was extremely knowledgeable, Friendly and to our surprise not pushy at all. It has been such a refreshing change. Once we had discussed the Riser Recliners we were going to discuss a dual electric bed. Mark said for a dual bed it would need to be 6ft. We said that we have a 4ft 6 double and with the size of our bedroom mark advised not to go for a dual. Again a refreshing change to be advised not to go for a bed as the bedroom was too small. Mark was with us for over 2 hours. He went through every single detail and brought in a chair for Cath to try. When it comes to a Riser recliner it's not just comfort but safety as well. we decide to purchase two chairs. We are so very happy with Mark and Oaktree Mobility as they are totally different to the norm. We can highly recommend Oaktree Mobility and if your lucky enough to have a visit from Mark you can't go wrong. To Oaktree Mobility please look after Mark as he is unique and a total asset to the company. Thank you too Mark your amazing.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Starting with the rep and being kept upto date and delivery every phase was superb every body were efficient and personable brilliant

14 July 2026
Rated 5 out of 5 stars

Demo visit

Nick was very prompt and took us through a wide range of considerations to help us make an informed decision. Excellent visit which extended into different products than our original request. All done in a professional, courteous manner. First class and highly recommended.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent demo of beds and chair we…

Excellent demo of beds and chair we felt as we understood all the working nothing was to much trouble Chris was most polite at all times never pushing and comfortable to work with, he under stood our needs and made some good suggestions to help us would recommend him with confidence

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Nick was extremely helpful. Spent a long time explaining all the options and working out expenses to our advantage. Very good demonstration.
Many thanks
John & Pauline Morris

14 July 2026
Unprompted review
Rated 5 out of 5 stars

We have our new chair delivered and it…

We have our new chair delivered and it has helped my father getting up nice and easy and he found the chair to be very comfortable. We are so happy with service we been provided by Oak Tree Mobility that we went ahead and purchased an Adjustable Bed too.

14 July 2026
Unprompted review

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