Oaktree Motorhomes Reviews 

1,218
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and friendly, creating a welcoming and pressure-free environment during the buying process. Many people highlight the exceptional service, from initial inquiries to detailed handovers, making the entire experience smooth and enjoyable. Reviewers also appreciate the high quality of the vehicles, often describing them as immaculately clean and well-prepared. The after-sales service and support are consistently highlighted as outstanding, with many consumers noting that any minor issues or "niggles" were promptly and professionally resolved without fuss. People feel valued as customers, with the company going above and beyond to ensure satisfaction and provide ongoing assistance for all motorhome needs.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often highlighting exceptional and personal... See more

Product

Consumers find the product to be positive, with many expressing delight over their new campervans and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Clients share positive opinions on user experience, describing it as excellent, seamless, and wonderful from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have received exceptional service from Oaktree over the last 8 years from both the sales and service departments. The aftercare service is brilliant and very personal. When we have had an issue th... See more

Rated 5 out of 5 stars

Brilliant after sales service. We had our lithium battery, solar panels and dc charger fitted by Oaktree Motorhomes 3 years ago and the whole set up had worked well. While touring Norway recently we... See more

Rated 5 out of 5 stars

Absolutely fabulous buying experience from Oaktree motorhomes. No pressure selling, just look around and if you need help ask. Our salesman Jason was knowledgeable, helpful, polite and trustworthy.... See more

Rated 5 out of 5 stars

We brought a auto trail 635se 2019 Fiat ducato,from looking round to purchasing this van the staff were wonderful,they just left us to it,there was never any pressure from them but always very helpfu... See more


Company details

Information provided by various external sources

Oaktree Motorhomes in Nottingham, UK is used motorhomes dealer with over 20 years experience. You'll get 5-star service ✅ from sales of campervans to service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,218)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

First time seller excellent experience

From the first phone call to when they drove the vehicle away was excellent.

Money was transferred into my bank account within 10 mins.

Paper work clear at handover.

Phil and John who were the people who inspected and collected the vehicle were very knowledgable, polite and professional.

Could not have asked for a better way to sell my motorhome.

Thank you

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Purchased a Bailey Motorhome from Phil

Purchased a Bailey Motorhome from Phil, great sales process. Had a few little snags a couple of weeks after purchase and Dave sorted them out with no drama .excellent customer service . Met matt in the workshop and he was also very reassuring and cared. Can’t say enough good things about this company . Glad we found them and I think we will be customers for a long while . Well done Team

18 October 2024
Unprompted review
Rated 5 out of 5 stars

We bought our 3 year old motorhome…

We bought our 3 year old motorhome earlier this year. David Bacon (after sales manager) has been fantastic helping us source parts when we need them. You don't feel alone being a first time motorhome owner and can ask anything and they will advise.

16 October 2024
Rated 5 out of 5 stars

Yet again great after sale service.

Yet again great after sale service.
After waiting for parts to arrive the process of carrying out the repair went to plan and was completed very quickly and professionally. The team were very good when I returned to collect my Motorhome, both polite and friendly.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

After purchasing my Elddis Accordo 120…

After purchasing my Elddis Accordo 120 in June, it had a fault on the radio head unit. This unit, although came with the Motorhome, was not factory fitted.
I have just been to Oaktree where Matt the service guy went above and beyond to fix the fault. The replacement part was the wrong one sent, so they fitted a factory unit free of charge.
I highly recommend Oaktree Motorhomes for their excellent after service. Thank you guys !

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly Recommended

The whole buying process with Jason was efficient and professional. As previous motorhome owners the handover was informative and knowledgeable without being patronising. Some minor issues were raised and dealt with efficiently by Dave, Oaktree only being let down by outside agencies. Jason could not do enough for us and made the purchase an enjoyable transaction. I fully recommend buying from Oak Tree, many thanks.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t have done more

Chris was super helpful, made to feel really valued.
We found our perfect Motorhome.
All our questions were answered via lots of emails 😂.
Felt really at ease throughout our whole purchasing experience THANKYOU

17 September 2024
Unprompted review
Rated 1 out of 5 stars

What can I say bought my motorhome 10…

What can I say bought my motorhome 10 months ago of oak tree the van sold itself beautiful condition inside and out a credit to its last owner. On buying the motorhome I was given 1 set of keys and alarm fob at the very last minute the salesman assured me it was about 70 quid for replacement, fiat want 600 for a replacement so a bit out there. Part of the confidence in buying something of this value was the salesman assurance again that they are investments and I would get my money back with little loss. I'm thinking of selling and contacted oaktree for a price to buy back. I can't describe the feelings of dred when I was offered 15k less for what I had bought of them 10 months prior, I mean 15k less. I feel ashamed of myself for falling for this whatever it is scenario. All I ask for is transparency now I feel I am stuck with this beautiful van that I can't sell. Would be great for oaktree to comment on this please.

Update 26.4.25
Thanks for the reply I've had no emails of yourself and contact was made after my initial rant, it was with another salesman that hadn't been in the job very long or so he said. I get the downturn in the economy and is obviously why you or the salesman upted his offer to 21k to buy back from my original 35k purchase price of yourself. As for the key costs I'm only going on what information I got from the dealers, these prices weren't made up I was just passing on the information provided. On purchase of my motorhome from yourselves the only information I got from the salesman was how they hold their price as I explained I was going to give it a go and see if I liked it, to be told I will more or less get back what I paid for it in 12 months time is a deal sealer where I had nothing to lose. Now if it had been explained to myself what you have just stated in your last reply you wouldn't have even got the sale as you well know, hence the transparency comment on my previous statement. I'm now down to 30k on my selling price and I'm not even getting that, thank you though for the reply.
Regards
Darren Scott

21 September 2024
Unprompted review
Oaktree Motorhomes logo

Reply from Oaktree Motorhomes

We would have liked to discuss this with you but we tried multiple phone calls and emails which you didn’t respond to.
Commercial Fiat motorhomes only come with one button key and one standard key from the factory. A standard key is a touch under £100 and a button key is around £300. Obviously if you go to Fiat, they will charge double. We would never go to Fiat for a key as they charge crazy prices to accommodate the people who will only use a main dealer for parts.
We would never imply a motorhome purchase is an investment as it clearly isn’t and is clearly a depreciating asset. What we do point out to customers is that motorhomes depreciate slowly compared to other vehicles (caravans, cars, static caravans etc).
We or You didn’t do anything wrong. There was a huge global inflation spike, literally money became worth less than it was during your ownership period. This is a story still repeating every day from people who like yourself bought at an unlucky time. Everybody who bought a motorhome ( or anything with artificially covid bubble inflated prices ) around that time lost a chunk of money. We or any other dealer has no control over the devaluation of money, it is what happens when trillions of pounds of additional currency is printed all over the world without the additional value to underpin it.
The money you lost didn’t come to us, it went to the people who extracted the value out of our currency.

Rated 5 out of 5 stars

Used Motorhomes

First of all we were left to have a good look around at all the motorhomes without any pushy sales representatives which was great for us,we found a Moho that we liked and went to the office where we were introduced to Andy who looked after us from that moment until we drove away in our new purchase.I can recommend Oak Tree Motorhomes to anyone great service and all the staff are friendly.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

I purchased my Elldis majestic 115 in…

I purchased my Elldis majestic 115 in January 2024. I did not write a review at the time as the motorhome developed a number of faults. The after sales service on all these issues were dealt with excellently. Nothing was to much trouble, and the staff are always happy to help. Thanks.

18 September 2024
Rated 5 out of 5 stars

Service second to none

We bought our motorhome from Oaktree in July 2023. I have to say the whole experience from start to finish was fantastic.
Today I was preparing the MH for a week away and noticed the toilet trying to continually flush when the control panel was turned on. A quick call to David and the problem was soon solved. He sourced a new part, we took it in and they replaced the faulty switch. From the initial phone call to repair only took 3 hours. Considering we live half an hour away I would say that's pretty excellent service. We simply cannot fault Oaktree, they are the best!!

13 September 2024
Unprompted review
Rated 5 out of 5 stars

The service is great

The service is great. The handover was very thorough and we were allowed to video it so we could remember everything once on the road. This proved very useful. We bought an older motorhome which had a few problems when we used it. There were all put right, even though we came back a few times with problems we were made to feel welcome and the problem was addressed. I’m so glad we went to a dealer and did not buy it privately.

27 August 2024
Rated 5 out of 5 stars

New to me motorhome

I had good communication with Oaktree when I first made contact with them, once I visited to view the motorhome the staff were accommodating and explained everything I needed to know about my purchase. Once the motorhome was ready they took time to go over every aspect of the motorhome and the paperwork involved in the sale

16 February 2024
Rated 5 out of 5 stars

I found the perfect motorhome from oak…

I found the perfect motorhome from oak tree Motorhomes,beautiful she is drives very well comfortable all a person needs.happy days.a very good prices I bought her for,I must say they where very helpful at oak tree and gave me a couple of items to use like the whale water thingy,made sure the motorhome was all clean inside and out it was lovely a great service.i love my motorhome.

27 August 2024
Rated 5 out of 5 stars

Rapido 695 purchase

We purchased our motorhome from Oaktree, its a big spend so we wanted a name we could trust,
From the viewing to collection and beyond the team at Oaktree could not do enough for us.
A few issues can arise with any used Motorhome and ours we dealt with quickly and efficiently.
Would I recommend, definitely and hopefully our next motorhome will be from them

11 April 2024

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